Amazon Technical Support AssociateHyderabad / Secunderabad Reviews
based on 21 reviews
Updated 24 Dec, 2023
Overall Rating
4.4/5
How AmbitionBox ratings work?
Category Ratings
4.5
Company culture
4.4
Salary & Benefits
4.4
Job Security
4.3
Skill development
4.3
Work-Life balance
4.2
Work Satisfaction
4.1
Promotions/Appraisal
Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 21 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 21 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Technical Support Associate Hyderabad / Secunderabad Reviews
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21 reviews found
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Popular
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Work Culture is great
Dislikes
Nothing as of now
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Jan 2022
Likes
It is waste of time to even discuss about it. No growth, no job satisfaction....ticketing team can't resolve the tickets, cx problems which have no reasonable solution and metrics without any logic...even if cx's problems are resolved and in cases where cx contacts Amazon through an email thanking and appreciating the support, the metrics would drop drastically compared to when cx gives a no..and the Ops and Grpms expect any call to be resolved in 7 mins even though if the cx at the other end is an old man/women who don't even know what a router is.....and they don't want cx to be rushed through the call to achieve 7 mins goal. To manage this goal, you need to pull emails parallelly and keep resolving them quickly while the call would be going on.....greater multitasking....also, to be in top place for the week or month, the Ops or Grpms would not expect agents to transfer calls even if they are not from that skill, and even if the relevant team is available..unhealthy work culture.....what you talk and listen outside is different from you see inside the organization......worst site leaders and management with unhealthy competition.....no surprise if 24 Grpms left the organization last year....and every day it's normal to see 3 emails atleast from agents that it's their last working day..great internal politics ...internal Jon promotions which would never happen...Read More
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 14 May 2022
Likes
Only Salary
Dislikes
Overwork all the time
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2022
Likes
Everything is good
Dislikes
Nothing much
Work Details
Work days: Rotational Shift
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Mar 2023
Likes
Great company to work in Hyderabad
Dislikes
No promotions in d2ts
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Customer support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 13 Jul 2022
Likes
-Agreable pay
-Exposure to how an MNC works
-Transportation allowance & NSA
Dislikes
-Downgrading of company's services overtime impacting the CS roles.
-High or unreal goals.
-No work satisfaction. Results are chance & luck based, hence despite giving it your all you might still have bad outcomes from time to time.
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 May 2022
Likes
Good work culture
Dislikes
Ver nive
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
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Amazon.
Technical Support Associate in
Hyderabad / Secunderabad
Alexa tech support Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 Oct 2019
Likes
The benefits and compensation are quite satisfactory
Dislikes
The work is a bit stressful and sometimes it's too much for one to handle
Technical Support Associate in
Hyderabad / Secunderabad
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Mar 2020
Likes
This company is good at resolving customer issues and providing delightful experience to customers. The salary part is good for the qualification they hire for. Good at conducting fun activities to provide refreshments to employees and I like the employees re- hire policy’s and employee recognition.
Dislikes
This company has very good feedback regarding workplace but my experience is not so good. Employees doesn’t get their leaves very easily which they own. Reason is less ManPower. The Job security and growth opportunities are very poor. Less employee benefits, Company has an opportunity to provide more benefits to employees and the work pressure is high.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 26 Mar 2021
Likes
Work culture
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Costumer service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 Mar 2019
Likes
It's an amazing company with really friendly people, but sometimes the work load can be a bit stressful and the policies are getting tougher day by day.
Dislikes
The rules are getting tighter day by day and Amazon is undergoing cost optimization which is taking away the fun-to-work atmosphere of the company
Work Details
Work days: Rotational Shift
(Strict Timings)
Technical Support Associate in
Hyderabad / Secunderabad
D2TS Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 24 Aug 2020
Likes
Great work culture and respect to employees. Good cafeteria with all stalls and amenities.
Dislikes
politics
Work Details
Amazing
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 12 Mar 2019
Likes
The colleagues and managers are very friendly and very supportive.
Dislikes
NA
Work Details
It's good to work at Amazon.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Tech Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Aug 2022
Likes
Great Benefits, Good work culture & great Managers
Dislikes
Only problem you can't grow
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
IT Infrastructure Services Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Feb 2019
Likes
Nice place to work..
Dislikes
package is way too less for associate level.
Work Details
exciting
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 09 Mar 2018
Likes
A good culture, a fair environment no office politics. Great fun to work here.
Dislikes
Shift timings
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 16 Aug 2018
Overall Rating
Technical Support Associate in
Hyderabad / Secunderabad
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 07 Jun 2021
Likes
Awesome
Dislikes
Work life balance
Work Details
Awesome
Work timings: Strict Timings
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 28 May 2018
Likes
Pay, facilities, culture
Dislikes
Night shifts
Technical Support Associate in
Hyderabad / Secunderabad
People also ask about Amazon, Hyderabad / Secunderabad Technical Support Associates
Is Amazon, Hyderabad / Secunderabad a good place to work for Technical Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 21 employee reviews, it's clear that most technical support associates have a positive experience working at Amazon, Hyderabad / Secunderabad. Company culture holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 4.1. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon, Hyderabad / Secunderabad pay their Technical Support Associates well?
According to AmbitionBox reviews, Amazon, Hyderabad / Secunderabad technical support associates rate their salary and benefits at 4.4 out of 5, based on 21 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon, Hyderabad / Secunderabad is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon, Hyderabad / Secunderabad's technical support associates salaries here and to read reviews specifically about salary and benefits at Amazon, Hyderabad / Secunderabad for technical support associates, click here.
How is the work culture at Amazon, Hyderabad / Secunderabad for Technical Support Associates?
Work culture at Amazon, Hyderabad / Secunderabad for technical support associates is rated 4.5 out of 5 by 21 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon, Hyderabad / Secunderabad. To read reviews specifically about work culture at Amazon, Hyderabad / Secunderabad for technical support associates, click here.
How is the job security at Amazon, Hyderabad / Secunderabad for Technical Support Associates?
Based on 21 reviews on AmbitionBox, Amazon, Hyderabad / Secunderabad's technical support associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, Hyderabad / Secunderabad, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon, Hyderabad / Secunderabad for technical support associates, click here.
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