Amazon Technical Support Associate Hyderabad / Secunderabad Reviews

Likes

It is waste of time to even discuss about it. No growth, no job satisfaction....ticketing team can't resolve the tickets, cx problems which have no reasonable solution and metrics without any logic...even if cx's problems are resolved and in cases where cx contacts Amazon through an email thanking and appreciating the support, the metrics would drop drastically compared to when cx gives a no..and the Ops and Grpms expect any call to be resolved in 7 mins even though if the cx at the other end is an old man/women who don't even know what a router is.....and they don't want cx to be rushed through the call to achieve 7 mins goal. To manage this goal, you need to pull emails parallelly and keep resolving them quickly while the call would be going on.....greater multitasking....also, to be in top place for the week or month, the Ops or Grpms would not expect agents to transfer calls even if they are not from that skill, and even if the relevant team is available..unhealthy work culture.....what you talk and listen outside is different from you see inside the organization......worst site leaders and management with unhealthy competition.....no surprise if 24 Grpms left the organization last year....and every day it's normal to see 3 emails atleast from agents that it's their last working day..great internal politics ...internal Jon promotions which would never happen...Read More

Dislikes

Worst place to work...waste of time

Work Details

Worst

Work days: Rotational Shift (Strict Timings)

Likes

The benefits and compensation are quite satisfactory

Dislikes

The work is a bit stressful and sometimes it's too much for one to handle

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

This company is good at resolving customer issues and providing delightful experience to customers. The salary part is good for the qualification they hire for. Good at conducting fun activities to provide refreshments to employees and I like the employees re- hire policy’s and employee recognition.

Dislikes

This company has very good feedback regarding workplace but my experience is not so good. Employees doesn’t get their leaves very easily which they own. Reason is less ManPower. The Job security and growth opportunities are very poor. Less employee benefits, Company has an opportunity to provide more benefits to employees and the work pressure is high.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work culture

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's an amazing company with really friendly people, but sometimes the work load can be a bit stressful and the policies are getting tougher day by day.

Dislikes

The rules are getting tighter day by day and Amazon is undergoing cost optimization which is taking away the fun-to-work atmosphere of the company

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Great work culture and respect to employees. Good cafeteria with all stalls and amenities.

Dislikes

politics

Work Details

Amazing

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The colleagues and managers are very friendly and very supportive.

Dislikes

NA

Work Details

It's good to work at Amazon.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Great Benefits, Good work culture & great Managers

Dislikes

Only problem you can't grow

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nice place to work..

Dislikes

package is way too less for associate level.

Work Details

exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

A good culture, a fair environment no office politics. Great fun to work here.

Dislikes

Shift timings

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Likes

Awesome

Dislikes

Work life balance

Work Details

Awesome

Work timings: Strict Timings

Work related travel: This is a desk job.