Amazon Technical Support AssociateHyderabad / Secunderabad Reviews
based on 7 reviews
Updated 5 Aug, 2023
Overall Rating
4.4/5
How AmbitionBox ratings work?
Category Ratings
4.5
Company culture
4.4
Salary & Benefits
4.4
Job Security
4.3
Skill development
4.3
Work-Life balance
4.2
Work Satisfaction
4.1
Promotions/Appraisal
Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 7 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 7 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Technical Support Associate Hyderabad / Secunderabad Reviews
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7 reviews found
for
"work culture"
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Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Work Culture is great
Dislikes
Nothing as of now
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Jan 2022
Likes
It is waste of time to even discuss about it. No growth, no job satisfaction....ticketing team can't resolve the tickets, cx problems which have no reasonable solution and metrics without any logic...even if cx's problems are resolved and in cases where cx contacts Amazon through an email thanking and appreciating the support, the metrics would drop drastically compared to when cx gives a no..and the Ops and Grpms expect any call to be resolved in 7 mins even though if the cx at the other end is an old man/women who don't even know what a router is.....and they don't want cx to be rushed through the call to achieve 7 mins goal. To manage this goal, you need to pull emails parallelly and keep resolving them quickly while the call would be going on.....greater multitasking....also, to be in top place for the week or month, the Ops or Grpms would not expect agents to transfer calls even if they are not from that skill, and even if the relevant team is available..unhealthy work culture.....what you talk and listen outside is different from you see inside the organization......worst site leaders and management with unhealthy competition.....no surprise if 24 Grpms left the organization last year....and every day it's normal to see 3 emails atleast from agents that it's their last working day..great internal politics ...internal Jon promotions which would never happen...Read More
People also ask about Amazon, Hyderabad / Secunderabad Technical Support Associates
Is Amazon, Hyderabad / Secunderabad a good place to work for Technical Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 7 employee reviews, it's clear that most technical support associates have a positive experience working at Amazon, Hyderabad / Secunderabad. Company culture holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 4.1. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon, Hyderabad / Secunderabad pay their Technical Support Associates well?
According to AmbitionBox reviews, Amazon, Hyderabad / Secunderabad technical support associates rate their salary and benefits at 4.4 out of 5, based on 7 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon, Hyderabad / Secunderabad is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon, Hyderabad / Secunderabad's technical support associates salaries here and to read reviews specifically about salary and benefits at Amazon, Hyderabad / Secunderabad for technical support associates, click here.
How is the work culture at Amazon, Hyderabad / Secunderabad for Technical Support Associates?
Work culture at Amazon, Hyderabad / Secunderabad for technical support associates is rated 4.5 out of 5 by 7 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon, Hyderabad / Secunderabad. To read reviews specifically about work culture at Amazon, Hyderabad / Secunderabad for technical support associates, click here.
How is the job security at Amazon, Hyderabad / Secunderabad for Technical Support Associates?
Based on 7 reviews on AmbitionBox, Amazon, Hyderabad / Secunderabad's technical support associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, Hyderabad / Secunderabad, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon, Hyderabad / Secunderabad for technical support associates, click here.
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