Amazon Seller Support Associate Interview Questions, Process, and Tips

Aptitude, English grammar, versant test

Q1. Tell me about yourself
Ans. 
Experienced customer service professional with a passion for helping others and problem-solving.
• Over 5 years of experience in customer service roles

• Strong communication and interpersonal skills

• Proven track record of resolving customer issues efficiently

• Passionate about providing excellent support and building positive relationships with customers
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Q2. What do you know about SPS
Ans. 
SPS is a leading provider of retail supply chain solutions.
• SPS Commerce offers cloud-based solutions for retailers and suppliers to improve collaboration and visibility in the supply chain.

• They provide services such as EDI, analytics, and fulfillment to help businesses streamline their operations.

• SPS has a large network of trading partners, making it easier for companies to connect and do business with each other.
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Q3. How will you handle frustrated sellers
Ans. 
I will listen to their concerns, empathize with their situation, offer solutions, and follow up to ensure their issue is resolved.
• Listen actively to understand their frustrations

• Empathize with their situation to show understanding

• Offer solutions or alternatives to address their concerns

• Follow up to ensure their issue is resolved satisfactorily
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Q4. Email writing for a scenario
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Q1. My name is Pooja Kashyap iam staying ghaziabad i have experience 7 year in BPO inbound tellycaling domestic process
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Q2. My last organisation was Techmahindra
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Q3. Iam belong to Bihar currently staying in ghaziabad
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Q4. Now I am not working
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Q1. What did you to decide to apply to this role
Ans. 
I applied to this role because of my interest in customer service and my desire to work for a reputable company like Amazon.
• I have experience in customer service and enjoy helping people

• I researched Amazon and was impressed by their reputation and values

• I am excited about the opportunity to grow and develop my skills with Amazon
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Q2. What do you know about our company
Ans. 
The company provides online retail services and operates as an e-commerce platform.
• Founded in 1994 by Jeff Bezos

• Offers a wide range of products including books, electronics, clothing, and more

• Provides services such as Amazon Prime, Amazon Web Services, and Amazon Fresh

• Has a global presence with operations in multiple countries

• Known for its customer-centric approach and fast delivery

• Has a strong focus on innovation and
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Q1. How many sallery me?
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Q2. Which are work doing?
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Q3. Which time work doing?
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Q4. How many age are doing work?
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Q5. Which day are holiday?
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Q6. Which language interview
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