Selling Partner Support Associate
Selling Partner Support Associate Interview Questions and Answers
Q1. What we do understand with amazon ?
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Amazon is the largest online retailer in the world
Amazon offers a wide range of products and services, including Amazon Prime, Amazon Web Services, and Amazon Alexa
Amazon is known for its customer-centric approach and fast delivery
Amazon has a strong presence in the e-commerce, cloud computing, digital streaming, and artificial intelligence ...read more
Q2. What would you do if a customer is annoyed by the delay in delivery?
I would apologize for the delay and provide an estimated delivery date. I would also offer to escalate the issue to ensure prompt delivery.
Apologize for the delay and acknowledge their frustration
Provide an estimated delivery date and explain any potential reasons for the delay
Offer to escalate the issue to ensure prompt delivery
Provide any available tracking information to help ease their concerns
Selling Partner Support Associate Interview Questions and Answers for Freshers
Q3. Mention a time where you solved the problem
I solved a customer's shipping issue by contacting the carrier directly and providing updates.
Identified the root cause of the problem
Communicated effectively with the customer to understand their concerns
Took proactive steps to resolve the issue by contacting the carrier
Provided regular updates to the customer until the issue was resolved
Q4. Hownto Handel the buying process
Handle the buying process by understanding customer needs, providing information, overcoming objections, and closing the sale.
Understand the customer's needs and preferences
Provide relevant product information and benefits
Address any objections or concerns the customer may have
Guide the customer through the decision-making process
Close the sale by offering solutions and ensuring customer satisfaction
Q5. What do you know about SPS?
SPS stands for Selling Partner Support, a team dedicated to assisting Amazon sellers with their queries and issues.
SPS provides support to Amazon sellers regarding account management, product listings, order issues, and policy enforcement.
They help sellers navigate through Seller Central, troubleshoot technical issues, and provide guidance on best practices for selling on Amazon.
SPS agents are trained to handle a wide range of seller inquiries and are committed to providing e...read more
Q6. What are your strenghts
My strengths include strong communication skills, problem-solving abilities, and a positive attitude.
Strong communication skills - able to effectively convey information and listen actively
Problem-solving abilities - adept at analyzing situations and finding creative solutions
Positive attitude - able to stay motivated and optimistic in challenging situations
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Q7. What is leadership principles?
Leadership principles are core values and beliefs that guide the behavior and decisions of leaders in an organization.
Leadership principles help set the tone for the company culture.
They provide a framework for making decisions and solving problems.
Examples of leadership principles include customer obsession, ownership, bias for action, and frugality.
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