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Seller Support Associate
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Amazon Seller Support Associate Interview Questions and Answers

Updated 4 Oct 2024

Q1. What do you know about Seller Support?

Ans.

Seller Support provides assistance to Amazon sellers with their account and product related issues.

  • Seller Support helps sellers with account registration, product listing, order management, and payment issues.

  • They also provide guidance on Amazon policies and best practices for selling on the platform.

  • Seller Support can be accessed through phone, email, or chat support.

  • They work closely with other Amazon teams to resolve seller issues and improve the overall selling experience...read more

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Q2. What is Seller Support Associate supposed to do?

Ans.

Seller Support Associates provide assistance to sellers on an online platform, helping them with various issues and inquiries.

  • Assist sellers with account-related inquiries and issues

  • Provide guidance on platform policies and procedures

  • Troubleshoot technical problems related to selling on the platform

  • Resolve disputes between sellers and buyers

  • Offer training and resources to help sellers improve their performance

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Q3. What are the 8 rules amazon have?

Ans.

Amazon's 8 rules include customer obsession, ownership, invent and simplify, hire and develop the best, insist on the highest standards, think big, bias for action, and frugality.

  • Customer obsession - Always prioritize the customer's needs and satisfaction.

  • Ownership - Take responsibility for your work and outcomes.

  • Invent and simplify - Continuously innovate and simplify processes.

  • Hire and develop the best - Recruit top talent and invest in their development.

  • Insist on the highe...read more

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Q4. What is customer obsession?

Ans.

Customer obsession is a mindset where the focus is on understanding and exceeding customer needs and expectations.

  • Customer obsession means putting the customer at the center of everything

  • It involves actively listening to customers and understanding their needs

  • It requires going above and beyond to exceed customer expectations

  • Customer obsession leads to building long-term relationships and loyalty

  • Examples: Providing personalized recommendations, resolving issues promptly, antic...read more

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Discover Amazon interview dos and don'ts from real experiences

Q5. What do you know about SPS

Ans.

SPS is a leading provider of retail supply chain solutions.

  • SPS Commerce offers cloud-based solutions for retailers and suppliers to improve collaboration and visibility in the supply chain.

  • They provide services such as EDI, analytics, and fulfillment to help businesses streamline their operations.

  • SPS has a large network of trading partners, making it easier for companies to connect and do business with each other.

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Q6. Handle conflicts between peers

Ans.

Address conflicts by listening, understanding perspectives, finding common ground, and seeking solutions together.

  • Listen actively to both sides of the conflict

  • Understand each person's perspective and feelings

  • Find common ground and areas of agreement

  • Seek solutions together through open communication and compromise

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Interview Process at Amazon Seller Support Associate

based on 54 interviews
5 Interview rounds
Resume Shortlist Round
Aptitude Test Round
One-on-one Round
Personal Interview1 Round - 1
Personal Interview1 Round - 2
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