Amazon Seller Support Associate Interview Questions and Answers

Seller Support provides assistance to Amazon sellers with their account and product related issues.

• Seller Support helps sellers with account registration, product listing, order management, and payment issues.

• They also provide guidance on Amazon policies and best practices for selling on the platform.

• Seller Support can be accessed through phone, email, or chat support.

• They work closely with other Amazon teams to resolve seller issues and improve the overall selling experience...read more

Seller Support Associates provide assistance to sellers on an online platform, helping them with various issues and inquiries.

• Assist sellers with account-related inquiries and issues

• Provide guidance on platform policies and procedures

• Troubleshoot technical problems related to selling on the platform

• Resolve disputes between sellers and buyers

• Offer training and resources to help sellers improve their performance

Amazon's 8 rules include customer obsession, ownership, invent and simplify, hire and develop the best, insist on the highest standards, think big, bias for action, and frugality.

• Customer obsession - Always prioritize the customer's needs and satisfaction.

• Ownership - Take responsibility for your work and outcomes.

• Invent and simplify - Continuously innovate and simplify processes.

• Hire and develop the best - Recruit top talent and invest in their development.

• Insist on the highe...read more

Customer obsession is a mindset where the focus is on understanding and exceeding customer needs and expectations.

• Customer obsession means putting the customer at the center of everything

• It involves actively listening to customers and understanding their needs

• It requires going above and beyond to exceed customer expectations

• Customer obsession leads to building long-term relationships and loyalty

• Examples: Providing personalized recommendations, resolving issues promptly, antic...read more

SPS is a leading provider of retail supply chain solutions.

• SPS Commerce offers cloud-based solutions for retailers and suppliers to improve collaboration and visibility in the supply chain.

• They provide services such as EDI, analytics, and fulfillment to help businesses streamline their operations.

• SPS has a large network of trading partners, making it easier for companies to connect and do business with each other.