Amazon
Epic Elevators Interview Questions and Answers
Q1. What do you know about Seller Support?
Seller Support provides assistance to Amazon sellers with their account and product related issues.
Seller Support helps sellers with account registration, product listing, order management, and payment issues.
They also provide guidance on Amazon policies and best practices for selling on the platform.
Seller Support can be accessed through phone, email, or chat support.
They work closely with other Amazon teams to resolve seller issues and improve the overall selling experience...read more
Q2. What is Seller Support Associate supposed to do?
Seller Support Associates provide assistance to sellers on an online platform, helping them with various issues and inquiries.
Assist sellers with account-related inquiries and issues
Provide guidance on platform policies and procedures
Troubleshoot technical problems related to selling on the platform
Resolve disputes between sellers and buyers
Offer training and resources to help sellers improve their performance
Q3. What are the 8 rules amazon have?
Amazon's 8 rules include customer obsession, ownership, invent and simplify, hire and develop the best, insist on the highest standards, think big, bias for action, and frugality.
Customer obsession - Always prioritize the customer's needs and satisfaction.
Ownership - Take responsibility for your work and outcomes.
Invent and simplify - Continuously innovate and simplify processes.
Hire and develop the best - Recruit top talent and invest in their development.
Insist on the highe...read more
Q4. What is customer obsession?
Customer obsession is a mindset where the focus is on understanding and exceeding customer needs and expectations.
Customer obsession means putting the customer at the center of everything
It involves actively listening to customers and understanding their needs
It requires going above and beyond to exceed customer expectations
Customer obsession leads to building long-term relationships and loyalty
Examples: Providing personalized recommendations, resolving issues promptly, antic...read more
Q5. What do you know about SPS
SPS is a leading provider of retail supply chain solutions.
SPS Commerce offers cloud-based solutions for retailers and suppliers to improve collaboration and visibility in the supply chain.
They provide services such as EDI, analytics, and fulfillment to help businesses streamline their operations.
SPS has a large network of trading partners, making it easier for companies to connect and do business with each other.
Q6. Handle conflicts between peers
Address conflicts by listening, understanding perspectives, finding common ground, and seeking solutions together.
Listen actively to both sides of the conflict
Understand each person's perspective and feelings
Find common ground and areas of agreement
Seek solutions together through open communication and compromise
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