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Amazon Customer Service Manager Interview Questions and Answers

Updated 13 Nov 2024

Amazon Customer Service Manager Interview Experiences

5 interviews found

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 13 Nov 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Html and python coding

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Basics questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Manager interview:
  • HTML
Interview preparation tips for other job seekers - Amazon values those who are eager to innovate and prioritize customer satisfaction. Show your enthusiasm for Amazon’s mission, and be ready to share examples of your problem-solving skills!

Customer Service Manager Interview Questions & Answers

user image Amrit K Kumar

posted on 30 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. How do important technical process
    • Add your answer
  • Q2. How do this solve technical condition
    • Add your answer
  • Q3. Technical process how do you his possible
    • Add your answer
  • Q4. What is technical
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical condition are that solves very easy but focus in practice

Customer Service Manager Interview Questions Asked at Other Companies

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Q1. How you will deal a Customer when our service regarding his car w ... read more
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Q2. How to convince the customer that muthoot is best
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asked in ICICI Lombard General Insurance Company
Q3. How to handle customer and dealer channels
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asked in Hyundai Motor India Limited
Q4. Do you have basic computer knowledge?
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asked in Concentrix Corporation
Q5. How would you explain how the sky looks like to a blind person?
View answer (1)
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Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 14 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me abut yourself
    • Add your answer
  • Q2. What is my 2 year gols in your industry
    • Add your answer
  • Q3. Tell me about your industry cultural
    • Add your answer
  • Q4. Why ti join this company
    • Add your answer
  • Q5. Why did you like this industry
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give me some time around 10 to 12 sec after asking your question

What people are saying about Amazon

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luxuriantquagga
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Loking For A Job Referrals
Hello all, I am having difficulty connecting with people for jobs, have applied at Amazon, Deloitte, Wells Fargo, CITI etc via career page but it's been months and no response. And can't find much on Linkedin. I would really appreciate it if you guys can share any consultancy numbers based in Mumbai or their emails or if you can let me know about any vacancies in your company. I have worked in Icogz for 1 year 10 months as a Junior Python Developer, then I am recently working in Network Tech Lab as Software Engineer (Python) for 6 months. I have a total of 2.4 years of experience. My current CTC is 3 lpa. Complete graduation From Viva College Mumbai University. I live in Mumbai.( If that helps?)
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Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 4 Feb 2022

I applied via Job Fair and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

Amazon company discuss customer service

Round 3 - Coding Test 

While and for your oopl

Round 4 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    we expect at least 27k to 29k

    • Answered Anonymously
    View 2 more answers
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. Where do you see yourself in 5 years?
    • Add your answer
  • Q7. What are your strengths and weaknesses?
    • Add your answer
  • Q8. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My thanks to the company for giving us the opportunity.

Amazon interview questions for designations

 Customer Service

 (11)

 Customer Service Associate

 (146)

 Customer Service Executive

 (101)

 Customer Service Representative

 (5)

 Customer Service Engineer

 (1)

 Virtual Customer Service

 (14)

 Customer Service Officer

 (3)

 Senior Customer Service Executive

 (2)

Customer Service Manager Interview Questions & Answers

user image Akhilesh Kumar

posted on 8 Jan 2022

I applied via Company Website

Interview Questionnaire 

2 Questions

  • Q1. No one asked the questions
    • Add your answer
  • Q2. Customer service manager vacancy available
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer asked to me questions about my experience in my company and job role.

I tried to give answer and explain it every questions.




Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Uber user image Anonymous

posted on 19 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Support Associate Interview Questions & Answers

Groupon user image dinesh kumar

posted on 25 Jun 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude includes time and distance 30 minutes

Round 3 - Group Discussion 

General topics for 15 minutes

Round 4 - One-on-one 

(2 Questions)

  • Q1. Previous experiences
    • Add your answer
  • Q2. Experience about the customer satisfaction
  • Ans. 

    I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.

    • Utilizing active listening skills to understand customer needs and concerns

    • Offering personalized solutions to address customer issues

    • Following up with customers to ensure their satisfaction

    • Handling escalated situations with empathy and professionalism

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

LinkedIn user image Anonymous

posted on 2 Dec 2021

I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Situation based questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, be prepared and be honest.

Customer Support Executive Interview Questions & Answers

Uber user image Anonymous

posted on 7 May 2021

Interview Questionnaire 

1 Question

  • Q1. Only Self introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative

Customer Service Representative Interview Questions & Answers

Groupon user image Anonymous

posted on 2 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Is online shopping good or bad?

Round 3 - Versant test 

(1 Question)

  • Q1. English language test, typing speed test and email drafting rest
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Introducing ourselves and common questions related to the details which we provided in our resume
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Their main focus was to test our communication skill in English.
More about working at Amazon
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Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Manager interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and Coding Test.
How to prepare for Amazon Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, Customer Service Management, People Management, Project Management and Team Handling.
What are the top questions asked in Amazon Customer Service Manager interview?

Some of the top questions asked at the Amazon Customer Service Manager interview -

  1. How do this solve technical condit...read more
  2. Customer service manager vacancy availab...read more
  3. What is techni...read more

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Amazon Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 5 Amazon interviews
Company Website
Job Portal
40%
40%
20% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Amazon Customer Service Manager Salary
based on 64 salaries
₹3.8 L/yr - ₹14 L/yr
50% more than the average Customer Service Manager Salary in India
View more details

Amazon Customer Service Manager Reviews and Ratings

based on 20 reviews

4.3/5

Rating in categories

4.6

Skill development

4.5

Work-Life balance

4.7

Salary & Benefits

4.6

Job Security

4.5

Company culture

4.4

Promotions/Appraisal

4.6

Work Satisfaction

Explore 20 Reviews and Ratings
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