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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

About
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Amazon Customer Service Manager Reviews

Updated 24 Feb, 2025

Overall Rating

4.4/5

based on 21 reviews

Rating distribution

5

11 (52.4%)

4

2 (9.5%)

3

2 (9.5%)

2

3 (14.3%)

1

3 (14.3%)

Category Ratings

4.6

Salary

4.5

Company culture

4.5

Work-life balance

4.5

Skill development

4.5

Work satisfaction

4.4

Job security

4.3

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

47% employees reported

Flexible timing

65% employees reported

No travel

54% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

8 reviews

4.4

Rated by Men

13 reviews

Amazon is rated 4.4 out of 5 stars on AmbitionBox, based on 21 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

Amazon is rated 4.4 out of 5 stars on AmbitionBox, based on 21 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

21 reviews found

Sort by: Popular

Customer Service Manager in Noida

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Oct 2023

Likes

I like it this company are very inspiring this company that follow our instructions and guidance for make a bright future in company 👍👍👍👍👍

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There are no meanings dislike but are very big company and other countries inspired to Amazon bug our change this company startup 👎👎👎👎👎👎

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Customer Service Manager (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Feb 2025

Likes

Yesi like to work with Amazon it excellent for online shopping platform and it customer service is excellent and immediately reason

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

The product price will be more for middle class

Work Details

Work days: Monday to Friday (Strict Timings)

What people are saying about Amazon

View All

optimisticvegabond

Carelon Global Solutions

Salary Negotiation

Hi All, I am pretty much confused I need your valuable suggestion. I have 2 offers in hand one from Amazon L4 another from pwc Team lead senior associate. Both of them offer the same compensation but variable pay is more on Amazon. Which offer I should choose and go ahead with please suggest. Current CTC 6.0 LPA and offer received details below- 1. Amazon L4 ( IC role) - CTC 11.5 LPA( fixed) + 5 LPA signing bonus+ 40 ESOP 2. PWC - Senior Associate (Team lead) - CTC 14.2 LPA +12% Variables

Got a question about Amazon?

Ask anonymously on communities.

Customer Service Manager (working remotely)

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Oct 2024

Likes

Work life balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

First time hai to dislike kaise kare

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager (working remotely)

Part Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Sep 2023

Likes

Amazon company is very Sikar company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No delight Amazon company about working is very easy Amazon company customer care and work for home

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Hyderabad / Secunderabad

Costumer Care Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Nov 2020

Likes

To my better future

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Till now I have no complain if I started then I get to know what to do.

Work Details

These thing I expect from company

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Manager (working remotely)

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Sep 2023

Likes

Thank you for give me this opportunity i can learn and utilise my skills and earn to money and help to family

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I want to job work from home

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Manager (working remotely)

Part Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 24 Feb 2025

Likes

Salary - Excellent
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Overall Rating

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Service Manager (working remotely)

Part Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Aug 2023

Likes

Mujhe aache se aacha kaam or Paisa chaiye

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Meko paise time par milne chaiye or kaam or aaccha hona chahiye

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Manager (working remotely)

Part Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jan 2023

Likes

Amazon is amazing ✨ app ...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I liked

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager (working remotely)

Full Time

·

Customer Service Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 22 Dec 2022

Likes

It's MNC company

Dislikes

Nothing

Salary - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Manager in Bangalore / Bengaluru

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 27 Aug 2022

Likes

E-commerce company is best plateform . good collection . Payment on Delivery .

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Villagers not like because smartphone not available every one

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Customer Service Manager (working remotely)

Customer Care Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 May 2022

Likes

I like the Amazon

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Amazon have some costly items

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager (working remotely)

MBA completed Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 06 Aug 2022

Likes

Amazon is a good and excellent company I spoke excited to work in this company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Delay product delivery

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Noida

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Mar 2021

Likes

Employee centric

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Slow growth

Work Details

It was really good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in work from home (working remotely)

Office Work Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Apr 2022

Likes

it is good platfrom

Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent

Dislikes

i dont dislike

Salary - Poor
Skill development - Poor

Work Details

i am khushbu singh i belong to khara distic seedhi i have done my post greduation msc cs my strengh are self motiveted and hard working

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Manager in Hyderabad / Secunderabad

Hyderabad Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 06 Apr 2021

Likes

Good work culture

Skill development - Good
Work satisfaction - Good

Customer Service Manager in Coimbatore

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Dec 2018

Likes

Dress code

Dislikes

Always work even when you are at home , there are many WHATSAPP groups that are formed the day you join and you always need to check those . Absolutely no work life balance always and always the organisation expects OT overtime and expects the managers to do 6 the day each week with 0 benefits for managers.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Manage teams and check WHATSAPP 😊😊😊😊

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Manager in Hyderabad / Secunderabad

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Oct 2018

Likes

Team members are helpful. The best part you’ve to explore things yourself

Dislikes

0 work life balance, incorrect expectation setting

Salary - Bad
Skill development - Poor
Job security - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Hyderabad / Secunderabad

Customer service operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 27 Dec 2019

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Company culture - Poor

Work Details

CSM

Work days: Rotational Shift (Flexible Timings)

Customer Service Manager in Hyderabad / Secunderabad

Customer service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 18 Mar 2019

Likes

It gave me a new perspective

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Night shifts

Work Details

Hectic work life

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

More about working at Amazon

#1 Best Mega Company - 2022

#1 Best Mega Internet/Product Company - 2022

#1 Best Mega Company - 2021

#1 Best Mega Internet Company - 2021

HQ - Seattle,Washington, United States
Internet
1 Lakh+ Employees (India)
Public
Media & Entertainment
Software Product
IT Services & Consulting
Emerging Technologies
Logistics
Urban Transport
Retail

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 21 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 47% of employees reported the working ...days at Amazon as Monday to Friday. 65% employees reported the work timings at Amazon as Flexible timing. Read more

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Amazon Customer Service Manager Reviews

Amazon Customer Service Manager Salary

based on 63 salaries

₹4.5 L/yr - ₹14 L/yr

42% more than the average Customer Service Manager Salary in India

View more details

Employee Benefits for Amazon Customer Service Manager

Office cab/shuttle

6 total responses

International/On-site exposure

2 total responses

Free meal

2 total responses

Health insurance

4 total responses

+4 more benefits

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3.9

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3.7

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4.4

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