Aksentt Tech Services NOC Support Engineer L1 Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Self introduction
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Q2. Speak on a certain topic
Ans. 
The importance of effective communication in customer support
• Effective communication builds trust with customers

• Active listening is crucial to understand customer needs

• Clear and concise responses help resolve issues efficiently

• Empathy and patience are key in handling difficult situations

• Using positive language can improve customer satisfaction

• Providing timely updates and follow-ups shows commitment to resolving issues
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Q1. Self introduction
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Q2. What do you know about the role
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For that job discussion

Q1. Salary details for that job
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Q2. Ex: In our laptop charger is connected and power is coming the laptop is not booting what can you do?
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Q3. My system having over heating issue can you check?
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Q1. What are the hardware components
Ans. 
Hardware components are physical parts of a computer system that enable it to function.
• Motherboard: main circuit board that connects all components

• CPU: central processing unit, performs calculations and executes instructions

• RAM: random access memory, stores data temporarily for quick access

• Hard Drive: stores permanent data like operating system and files

• Graphics Card: processes and renders images and videos

• Power Supply...read more
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Diploma in computer engineering

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Q1. What is a Solid state drive
Ans. 
A Solid State Drive (SSD) is a storage device that uses flash memory to store data, offering faster read/write speeds compared to traditional hard disk drives.
• Uses flash memory instead of spinning disks

• Faster read/write speeds

• More durable and reliable than HDDs

• No moving parts, less noise and heat

• Examples: Samsung 970 EVO, Crucial MX500
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Q1. If system is hanging what is the reason
Ans. 
System hanging can be caused by various reasons such as hardware issues, software conflicts, insufficient memory, or overheating.
• Insufficient memory causing system to freeze

• Software conflicts leading to system hang

• Hardware issues like failing hard drive causing system to hang

• Overheating of system components causing freeze

• Virus or malware affecting system performance
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Q1. What is your current role and responsibilities?
Ans. Handling day to day NOC operations. And data centre monitoring.
Answered by saurabh kumar singh
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Q2. What else you troubleshoot in data centre?
Ans. 
Apart from network issues, I troubleshoot server hardware, storage, power, cooling, and security in data centre.
• Server hardware issues such as failed hard drives, RAM, or CPU

• Storage issues such as disk space, RAID failures, or SAN connectivity

• Power and cooling issues such as UPS failures, overheating, or HVAC problems

• Security issues such as unauthorized access, firewall misconfigurations, or DDoS attacks
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Q3. Provide L1 troubleshooting, windows patching, back and storage status and handling overall Data centre environment.
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Q4. What you do in Linux environment?
Ans. 
I work with Linux servers, managing and troubleshooting them.
• Install and configure Linux servers

• Monitor server performance and troubleshoot issues

• Manage user accounts and permissions

• Automate tasks with shell scripting

• Implement security measures

• Install and configure software applications

• Maintain backups and disaster recovery plans
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Q5. Monitoring of Linux servers and doing patching works.
Ans. 
Monitoring and patching of Linux servers is crucial for maintaining their security and stability.
• Regularly monitor server logs and performance metrics to identify any issues or vulnerabilities.

• Stay up-to-date with security patches and updates, and schedule regular maintenance windows for patching.

• Test patches in a non-production environment before applying them to production servers.

• Use automation tools like Ansible or...read more
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Q1. Your salary expectations?
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Q2. Best in business and as per market standards.
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Are you comfortable in rotational shifts ?

Q1. Tell me about yourself?
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Q2. Difference between ref and out
Ans. 
Ref and out are both used to pass parameters by reference in C#. Ref is bidirectional while out is unidirectional.
• Ref and out are used to pass parameters by reference instead of by value

• Ref is used for both input and output parameters while out is only used for output parameters

• Ref requires the variable to be initialized before passing while out does not

• Example: void MyMethod(ref int x) { x = x + 1; }

• Example: void MyMe
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Q1. Tell me about yourself.
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Q2. Why do you want to work for us?
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Q3. Why you left your previous job?
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