Aksentt Tech Services Team Lead Operations Interview Questions and Answers

Process knowledge and communication skills

Q1. Why should we hire you? Where do you see yourself in 5 years
Ans. Because i am enthusiastic n focused person who takes great pride in my work n having a challenging targets n meetings I've good communication skills like i can manage large no.of associates at a same time. I can make their performance very good according to companies growth
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Q2. I'll see myself in 5 years .. companies trusted member n productive increamenter
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Q1. Roles n responsible of team leader
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Q2. Why do you want to be a team leader
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Q1. Your strength and weakness
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Q2. What is expectation for ctc
Ans. 
The expectation for CTC should be competitive based on industry standards and the candidate's experience and skills.
• CTC expectations should be realistic and aligned with the candidate's qualifications.

• Research industry standards and salary ranges for similar positions to determine a fair CTC expectation.

• Consider the candidate's experience, skills, and the responsibilities of the role when discussing CTC expectations.

• Ne...read more
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Q1. Advice - Not to join Tech Mahindra at any cost. Better to join any small company
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Q1. Leadership role, KPIs, SLA
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Q1. Tell me about your self?
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Multiple type question answer regarding real time politics

Q1. Can you share your experience from your previous company where you handled P1 cases, and explain how you managed to resolve them?
Ans. 
I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.
• Prioritized P1 cases based on urgency and impact on customers

• Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

• Implemented quick and effective solutions to resolve P1 cases and minimiz...read more
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Q2. If you are working from home and your internet is not functioning, how would you support the critical infrastructure of the client?
Ans. 
I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.
• Contact team members to inform them of the situation

• Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

• Prioritize critical tasks and delegate responsibilities to team members
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Q1. What are your expectations regarding the position?
Ans. 
I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.
• Lead and motivate team members to meet performance goals

• Implement efficient processes to streamline operations

• Provide guidance and support to team members

• Collaborate with other departments to ensure smooth operations

• Identify areas for improvement and implement solutions
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Q2. When would you be available to join us?
Ans. 
I am available to join in two weeks.
• I can start in two weeks from now.

• I need to give my current employer a two weeks notice.

• I have some personal commitments for the next two weeks.

• I need time to relocate to the new location.
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Q1. Tell me about your experience
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Q2. Do you know about how to calculate utilisation and shrinkage?
Ans. 
Utilisation and shrinkage are key metrics in operations management to measure workforce efficiency and productivity.
• Utilisation is calculated by dividing the total productive hours by the total available hours.

• Shrinkage is calculated by subtracting the total productive hours from the total available hours.

• Utilisation rate = (Total productive hours / Total available hours) * 100%

• Shrinkage rate = (Total available hours -...read more
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Q1. Basics of digital marketing
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Q1. Salary discussion
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