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Acer India L1 Technical Support Engineer Interview Questions and Answers

Updated 23 Aug 2023

Acer India L1 Technical Support Engineer Interview Experiences

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L1 Technical Support Engineer Interview Questions & Answers

user image firozkhanf98@gmail.com

posted on 23 Aug 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is a Solid state drive
  • Ans. 

    A Solid State Drive (SSD) is a storage device that uses flash memory to store data, offering faster read/write speeds compared to traditional hard disk drives.

    • Uses flash memory instead of spinning disks

    • Faster read/write speeds

    • More durable and reliable than HDDs

    • No moving parts, less noise and heat

    • Examples: Samsung 970 EVO, Crucial MX500

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. If system is hanging what is the reason
  • Ans. 

    System hanging can be caused by various reasons such as hardware issues, software conflicts, insufficient memory, or overheating.

    • Insufficient memory causing system to freeze

    • Software conflicts leading to system hang

    • Hardware issues like failing hard drive causing system to hang

    • Overheating of system components causing freeze

    • Virus or malware affecting system performance

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical Questions about Desktop Hardware

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Nov 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. OSI Layers.
  • Q2. Organizational ping methods.
  • Ans. 

    Organizational ping methods are used to test network connectivity and measure response time within an organization.

    • Ping is a network utility that sends an ICMP echo request to a target IP address or hostname.

    • Organizations often use ping to troubleshoot network issues and measure network performance.

    • Ping can be used to test connectivity between devices within the same network or across different networks.

    • Ping can also b...

  • Answered by AI
  • Q3. Different types of IP address and its uses.
  • Ans. 

    There are two types of IP addresses - IPv4 and IPv6. IPv4 is used for most devices, while IPv6 is used for newer devices and networks.

    • IPv4 addresses are 32-bit and expressed in dotted decimal notation (e.g. 192.168.0.1)

    • IPv6 addresses are 128-bit and expressed in hexadecimal notation (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 addresses are used for most devices, while IPv6 addresses are used for newer devices an...

  • Answered by AI
  • Q4. Knowledge of system configuration was being checked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Starts with simple questions, ends by digging deep.

Skills evaluated in this interview

I applied via Referral and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is lan, network provider, speak on any topic for 5 min
  • Ans. 

    LAN is a local area network that connects devices within a limited area. Network providers offer internet services to customers.

    • LAN is a computer network that covers a small geographic area, such as a home, office, or building.

    • It allows devices to communicate with each other and share resources like printers and files.

    • Network providers offer internet services to customers, such as cable, DSL, or fiber optic connections...

  • Answered by AI
  • Q2. Group discussion
  • Q3. About yourself, your college project

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good experience overall

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
No response
Round 1 - Aptitude Test 

1st round was aptitude

Round 2 - Group Discussion 

After 1 month there was a GD round .

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction , Communication check
  • Q2. Computer Networking questions
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself?
Round 2 - Technical 

(4 Questions)

  • Q1. Explain osi model
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

    • The OSI model stands for Open Systems Interconnection model.

    • It helps in understanding how different networking protocols work together.

    • The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has specific functions and communicates w...

  • Answered by AI
  • Q2. Difference between ipv4 and ipv6
  • Ans. 

    IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

    • IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses

    • IPv4 uses ARP (Addr...

  • Answered by AI
  • Q3. What is .ost and .pst file?
  • Ans. 

    OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.

    • OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.

    • PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.

    • OST files are typically used wit...

  • Answered by AI
  • Q4. How to troubleshoot wifi?
  • Ans. 

    Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.

    • Check if wifi is enabled on the device

    • Ensure the correct network is selected

    • Restart the router and modem

    • Move closer to the router to improve signal strength

    • Update wifi drivers on the device

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Sla,customer support ,azure,active directory
Interview experience
1
Bad
Difficulty level
-
Process Duration
More than 8 weeks
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
  • Ans. 

    BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.

    • BSOD is a Windows error screen that appears when a critical system error occurs.

    • Networking in...

  • Answered by AI
  • Q2. What is printer?
  • Ans. 

    A printer is a device that produces text or graphics on paper or other media.

    • Printers can be connected to computers or networks to produce physical copies of digital documents.

    • There are different types of printers such as inkjet, laser, and dot matrix printers.

    • Printers can be used for printing documents, photos, labels, and more.

    • Common printer manufacturers include HP, Canon, Epson, and Brother.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ghvc

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you describe your past professional experiences?
  • Q2. What motivated you to join as a technical support specialist?
Round 2 - Technical 

(2 Questions)

  • Q1. What is the usage of Active Directory?
  • Q2. What are the troubleshooting steps for resolving Wi-Fi connectivity issues?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Group Discussion 

Pros and Cons of using Internet

Round 2 - Technical 

(2 Questions)

  • Q1. Troubleshoot BSOD
  • Q2. Unable to send/receive emails in outlook
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Expected salary

I applied via Approached by Company and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Network problem and desktop support related questions
Round 3 - HR 

(1 Question)

  • Q1. Technical questions for interview

Acer India Interview FAQs

How many rounds are there in Acer India L1 Technical Support Engineer interview?
Acer India interview process usually has 3 rounds. The most common rounds in the Acer India interview process are Technical and Resume Shortlist.
What are the top questions asked in Acer India L1 Technical Support Engineer interview?

Some of the top questions asked at the Acer India L1 Technical Support Engineer interview -

  1. If system is hanging what is the rea...read more
  2. What is a Solid state dr...read more

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Acer India L1 Technical Support Engineer Interview Process

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