Capgemini L1 Technical Support Engineer Interview Questions and Answers

1st round was aptitude

After 1 month there was a GD round .

Q1. Introduction , Communication check
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Q2. Computer Networking questions
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Q1. What is your hobby
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Q1. Why did you do masters and why have you entered in IT sector
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Q2. Are you able to relocate in gurugram
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Q1. Troubleshooting of network
Ans. 
Troubleshooting network issues involves identifying the problem, isolating the cause, and implementing a solution.
• Check physical connections (cables, ports)

• Verify network settings (IP address, DNS, gateway)

• Use network troubleshooting tools (ping, traceroute)

• Check for network congestion or bandwidth issues

• Update network drivers or firmware

• Restart networking devices (routers, switches)

• Consult network documentation or sup
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Q1. Sla,customer support ,azure,active directory
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Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
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LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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Q1. In communication round the asked about trouble shooting and vpn ,BPO token
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Q2. Tell about ur self Why did you leave the previous job
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Yeah question are similar to customer support

There was a aptitude test for 1 hr.

Pros and Cons of using Internet

Q1. Troubleshoot BSOD
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Q2. Unable to send/receive emails in outlook
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Q1. Tell me about yourself
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Q2. Expected salary
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Q1. What ever you have mentioned in resume they will asked you and some related to that
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They will give you some case reference and ask you what you will do on this cases.

Q1. About yourself and overall experience what projects you have worked what is day to day workings and if you are handling team and all you have to respond.
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Q1. In this they will discuss regarding you payouts.
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