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Airbnb WFM Analyst Interview Questions and Answers

Updated 10 Nov 2021

Airbnb WFM Analyst Interview Experiences

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WFM Analyst Interview Questions & Answers

user image Anonymous

posted on 10 Nov 2021

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why u want to join BNB?
  • Q2. WFM Terminology each and every aspect
  • Ans. 

    WFM terminology refers to the specific language and jargon used in workforce management.

    • Adherence

    • Forecasting

    • Scheduling

    • Service level

    • Abandoned calls

    • Occupancy

    • Shrinkage

    • Intraday management

    • Real-time adherence

    • Agent utilization

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - NANANANANANANANANANANANANANANANANANANANANANANAN

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Assignment 

Basic grammar and aptitude assessment.

Round 2 - One-on-one 

(5 Questions)

  • Q1. Can you provide an introduction to your work experience?
  • Q2. How do you develop a strategy for managing regular defaulters?
  • Q3. What factors influence the efficiency of a standard operating procedure (SOP)?
  • Q4. How do you monitor key performance indicators (KPIs)?
  • Q5. What strategies do you employ to manage attrition and shrinkage within your team?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Full in depth process of Flipkart from inbound FC to till sorting centre Outbound , sorting centre indepth process,IPP improvement,kaizens,projects, process knowledge

Round 2 - HR 

(3 Questions)

  • Q1. Process knowledge
  • Q2. Salary discussion
  • Q3. Notice period and is ready to join company

Interview Preparation Tips

Topics to prepare for Swiggy Team Lead Operations interview:
  • Supply Chain Management
Interview preparation tips for other job seekers - Before attending interview kindly go through full process of your working profile
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me a time you took a decision without informing your manager? What was the outcome? How would you proceed today if knowing what you know now?
  • Ans. 

    I once made a decision to change a scheduling process without informing my manager, resulting in improved efficiency. I would now communicate with my manager beforehand.

    • Identify the decision made without informing the manager

    • Discuss the outcome of the decision

    • Explain how the situation would be handled differently now

    • Highlight the importance of communication and collaboration with the manager

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. STAR QUESTIONS (Situation Task Action Results) Amazon has a bank of around 100 questions and they can do any of them, is kinda dumb honestly
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Work  process 

(2 Questions)

  • Q1. 5s must be follow
  • Q2. Always in discipline at operational work
Round 3 - Group Discussion 

All operational floor discussion

Round 4 - Group Discussion 

Floor handling, management, all inventory

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was very easy, asked only outbound and inbound process and also all operational floor management

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical domain related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and if you are nervous tell the manager and he’ll bring you into your comfort zone
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How can you improvise the process to increase the packing
  • Ans. 

    Implementing automation, optimizing layout, streamlining processes, and training staff can increase packing efficiency.

    • Implement automation to speed up packing process (e.g. using conveyor belts, robotic arms)

    • Optimize layout of packing area to reduce unnecessary movements and improve workflow

    • Streamline processes by standardizing packing procedures and eliminating bottlenecks

    • Train staff on efficient packing techniques a

  • Answered by AI
  • Q2. How do you optimize the use of vehicles for dispatch
  • Ans. 

    Optimizing vehicle dispatch through route planning, scheduling, and real-time tracking

    • Utilize route optimization software to plan the most efficient routes

    • Implement scheduling tools to ensure vehicles are utilized effectively

    • Utilize real-time tracking to monitor vehicle locations and adjust dispatch as needed

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Tell me abouyou family and what is your exact work in a company
Round 2 - One-on-one 

(2 Questions)

  • Q1. Have you worked on any project and if you succeed or not
  • Q2. If you have received the load of 6000 in a day how will you manage that
  • Ans. 

    I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.

    • Prioritize tasks based on urgency and importance

    • Delegate responsibilities to team members based on their strengths and workload

    • Ensure clear communication channels to avoid bottlenecks and delays

    • Monitor progress regularly and make adjustments as needed

    • Utilize technology and automation tools to stre

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for the interview as they ask bit tricky questions.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the full form of RTO
  • Ans. 

    RTO stands for Regional Transport Office.

    • RTO is a government organization responsible for vehicle registration and driver licensing.

    • Each state in India has its own RTO.

    • Examples include MH RTO for Maharashtra and KA RTO for Karnataka.

  • Answered by AI
  • Q2. What is the full form of SRN
  • Ans. 

    SRN stands for Student Reference Number.

    • SRN is a unique identification number assigned to students in educational institutions.

    • It is used for tracking student records, enrollment, and academic progress.

    • For example, in a university, each student is assigned a SRN for identification purposes.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous job discussion work knowledge. Skills and abilities.
Round 3 - One-on-one 

(1 Question)

  • Q1. Operation challenge and management skills. Team Handling.
Round 4 - HR 

(1 Question)

  • Q1. Salary, SOP of Process, Business SLA.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Attitude, Previous work discussion, How to managed big team, Operation challenge and suggestions, Costs manage, SLA, SOP of Process, Reports and other various events and skills.

Airbnb Interview FAQs

How to prepare for Airbnb WFM Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Airbnb. The most common topics and skills that interviewers at Airbnb expect are Excel, Genesys, IEX, Verint and WFM.

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Airbnb WFM Analyst Salary
based on 11 salaries
₹6 L/yr - ₹14.5 L/yr
143% more than the average WFM Analyst Salary in India
View more details

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