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Airbnb

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Airbnb Customer Support Specialist Interview Questions and Answers

Updated 25 Apr 2023

Airbnb Customer Support Specialist Interview Experiences

1 interview found

Customer Support Specialist Interview Questions & Answers

user image Anonymous

posted on 25 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What's your name, education background, have you worked in a BPO before, are you proficient in english
    • Add your answer
Round 3 - Assignment 

A passage was supposed to be written down in our own words

Round 4 - One-on-one 

(1 Question)

  • Q1. Experience brief, mock call
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, fluent and don't use words/sentences one is not confident in

Top trending discussions

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Interview Tips & Stories
2w
a senior software engineer
45 Days Into Notice & No Offers – What Should I Do?
I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!
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Interview questions from similar companies

Customer Support Specialist Interview Questions & Answers

Amazon user image Anonymous

posted on 12 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English versant test one has to clear this to get into 2 round

Round 3 - HR 

(1 Question)

  • Q1. Self introduction Family background Work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your English language skills , computer skills. Communication skills before applying

Technical Support Engineer Interview Questions & Answers

Swiggy user image Anonymous

posted on 6 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. Various types of pressure handling
  • Ans. 

    Various types of pressure handling

    • Positive pressure

    • Negative pressure

    • Differential pressure

    • Static pressure

    • Absolute pressure

    • Gauge pressure

    • Answered by AI
    Add your answer

Operations Executive Interview Questions & Answers

Udaan user image Madhan Kumar

posted on 29 Jul 2021

I applied via Walk-in and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Experience
    • Add your answer
  • Q2. Expected salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Good knowledge in Logistics and Operations Field

Customer Support Executive Interview Questions & Answers

Udaan user image Anonymous

posted on 5 Feb 2021

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.

Customer Service Associate Interview Questions & Answers

Amazon user image Anonymous

posted on 11 Oct 2020

I applied via Referral and was interviewed in Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. My working experience, salary expectations, why do i think I'll be suitable to the job
    • View 1 more answer
  • Q2. I had 8 months of experience with Tech-mahindra, somewhere around 20-25, As I had done this type of job previously and I'm comfortable working for such environment I'm confident enough to convince clients...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident even if not give your best shot don't worry about the results you'll end up fumbling. Have faith in yourself

Customer Service Associate Interview Questions & Answers

Amazon user image Ushasi Mandal

posted on 10 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Good skill in English grammar
    • Add your answer
  • Q2. Typing speed
    • Add your answer
  • Q3. Have to be fast thinker
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fast and witty. Good writing skill.

Customer Service Associate Interview Questions & Answers

Amazon user image Anonymous

posted on 2 Sep 2020

I applied via Referral and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is the difference between a good customer service and bad customer service?
  • Ans. 

    Good customer service is helpful, efficient, and personalized, while bad customer service is unresponsive, rude, and impersonal.

    • Good customer service is helpful and goes above and beyond to assist customers.

    • Good customer service is efficient and resolves issues promptly.

    • Good customer service is personalized and treats each customer as an individual.

    • Bad customer service is unresponsive and fails to address customer conc...

    • Answered by AI
    View 142 more answers
  • Q2. What would you do when you are in a situation where you can not help a customer? Give example from your previous experience and explain.
  • Ans. 

    When unable to help a customer, apologize, empathize, and escalate the issue to a supervisor or specialist.

    • Apologize sincerely to the customer for not being able to assist them.

    • Express empathy and understanding towards their frustration or disappointment.

    • Offer alternative solutions or suggestions, if applicable.

    • Escalate the issue to a supervisor or specialist who can provide further assistance.

    • Ensure the customer feels

    • Answered by AI
    View 14 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was very easy (with little preparation). It can be done at the comfort of home. Everything was online. It was the best online interview experience ever. No confusion. Mostly experienced candidates from the same field are preferred. You get Zeta Card (Rs.1100), Net Allowance(Rs.1250), Transportation money (Rs.4000) (once the office resumes) . Good package.

Technical Support Engineer Interview Questions & Answers

Amazon user image Naveen Kumar

posted on 9 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to work for Amazon?
    • View 10 more answers
  • Q2. If you are put in so and so situation, how would you react?
    • Add your answer
  • Q3. What do you like about Amazon?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Appear Confident, Show them why you want the job.
Learn about the job profile and requirements needed for it.
They would put you into scenario related to your job post and its requirements.

Technical Support Engineer Interview Questions & Answers

Amazon user image Anonymous

posted on 11 Oct 2020

I applied via Naukri.com and was interviewed in Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About project, coding on algorithm, array, string, trouble shooting, debugging, problem solving, time complexity.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Written test and followed by 6 rounds of interview including the bar raiser round. Rounds will have algorithms based coding, scripting, debugging and troubleshooting. Also be ready to explain everything on what you have mentioned as project experience in your resume. All rounds will have some coding questions for sure. All d best!
More about working at Airbnb

Airbnb Interview FAQs

How many rounds are there in Airbnb Customer Support Specialist interview?
Airbnb interview process usually has 4 rounds. The most common rounds in the Airbnb interview process are Resume Shortlist, HR and Assignment.

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Airbnb Customer Support Specialist Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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