Airbnb Customer Support Specialist Interview Questions and Answers

To provide excellent customer service and exceed customer expectations.

• Deliver prompt and friendly service to customers

• Resolve customer issues and complaints effectively

• Maintain a positive and professional attitude

• Demonstrate product knowledge and provide accurate information

• Adapt to different customer personalities and needs

• Work well in a team and collaborate with colleagues

• Meet or exceed performance targets

• Continuous...read more

Good customer service is helpful, efficient, and personalized, while bad customer service is unresponsive, rude, and impersonal.

• Good customer service is helpful and goes above and beyond to assist customers.

• Good customer service is efficient and resolves issues promptly.

• Good customer service is personalized and treats each customer as an individual.

• Bad customer service is unresponsive and fails to address customer conc...read more

When unable to help a customer, apologize, empathize, and escalate the issue to a supervisor or specialist.

• Apologize sincerely to the customer for not being able to assist them.

• Express empathy and understanding towards their frustration or disappointment.

• Offer alternative solutions or suggestions, if applicable.

• Escalate the issue to a supervisor or specialist who can provide further assistance.

• Ensure the customer feels

I have 2 years of experience working as a Customer Service Representative at XYZ Company.

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Processed orders and returns efficiently

• Collaborated with other departments to ensure customer satisfaction