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Amazon Customer Support Specialist Interview Questions and Answers
Amazon Customer Support Specialist Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
English versant test one has to clear this to get into 2 round
(1 Question)
- Q1. Self introduction Family background Work experience
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.
(1 Question)
- Q1. What's your name, education background, have you worked in a BPO before, are you proficient in english
A passage was supposed to be written down in our own words
(1 Question)
- Q1. Experience brief, mock call
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
Aptitude test with typing.
(2 Questions)
- Q1. Why you want to work with Groupon?
- Q2. Last role where you face challenges?
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself.
- Q2. Situation based questions
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 1 May 2024
Selected
I applied via Referral
Just asked to talk about Global Warming
It's just to check our English knowledge.
(1 Question)
- Q1. It's so smooth, not asked many questions.
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
dinesh kumar
Aptitude includes time and distance 30 minutes
General topics for 15 minutes
(2 Questions)
- Q1. Previous experiences
- Q2. Experience about the customer satisfaction
- Ans.
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
Utilizing active listening skills to understand customer needs and concerns
Offering personalized solutions to address customer issues
Following up with customers to ensure their satisfaction
Handling escalated situations with empathy and professionalism
Selected
I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.
Gave a common topic to debate upon to check communication skills
(1 Question)
- Q1. Typing skill test
(1 Question)
- Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 2 Mar 2023
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 4 interview rounds.
Is online shopping good or bad?
(1 Question)
- Q1. English language test, typing speed test and email drafting rest
(1 Question)
- Q1. Introducing ourselves and common questions related to the details which we provided in our resume
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Amazon Customer Support Specialist Interview Process
based on 1 interview
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Interview Questions from Similar Companies
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Amazon Customer Support Specialist Reviews and Ratings
based on 7 reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹0.6 L/yr - ₹5 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.6 L/yr |
|
Senior Associate
2.5k
salaries
| ₹2.2 L/yr - ₹10 L/yr |
|
Program Manager
2.1k
salaries
| ₹9 L/yr - ₹36 L/yr |
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