Advertro India IT Support Manager Interview Questions and Answers

Q1. Software related
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Company new software installation and new apps Activity in admin login and billing test check
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Q2. OS and Inventory related
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New system company OS Installation and PC Ghosting and SCCM Done and antivirus software installation
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Q1. Network related
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Switch and Access Point Congratulations and System assigned IP Address admin login
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Q2. Hardware related
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Daily group discussion

Q1. Discuss with company format
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Q2. Discuss with salary related
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Q1. Tell me about yourself.
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I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
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The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
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The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
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SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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There was a aptitude test for 1 hr.

Q1. Doora process, DSCP Process
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Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
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Aptitude test online , preparations can be done easily

Coding test was smooth

General questions and it was good process

Q1. General questions about why did I relieve from old company
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Q1. What is OS What is pst and ost What is outlook What is group policy What is AD What is users Whai is OU
Ans. 
OS stands for Operating System, which is the software that manages computer hardware and software resources.
• OS is the foundation of a computer system, providing a user-friendly interface and managing tasks and resources.

• Examples of popular operating systems include Windows, macOS, and Linux.
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Q1. Tell me about your self.
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Q2. What was your responsibility in previous organization.
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Q3. Why you join our organization.
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Q4. What's your sallery expectation.
Ans. 
My salary expectation is negotiable based on the job responsibilities and market standards.
• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.
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Q5. What is router and switch.
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A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.
• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more
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Q6. What is ost and pst?
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OST and PST are file formats used by Microsoft Outlook to store email data.
• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more
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