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Aditya Birla Fashion and Retail Customer Care Associate Interview Questions and Answers for Freshers
Aditya Birla Fashion and Retail Customer Care Associate Interview Experiences for Freshers
1 interview found
Anonymous
Selected
I applied via Campus Placement and was interviewed in Apr 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. What is customer centricity
- Ans.
Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.
Putting the customer at the center of all business decisions
Understanding and meeting customer needs and expectations
Providing excellent customer service and support
Building long-term relationships with customers
Seeking feedback and continuously improving based on customer input
- Q3. What are the values of ABFRL
- Ans.
The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.
Customer centricity: Putting the customer at the center of all decisions and actions.
Innovation: Constantly seeking new and creative solutions to improve products and services.
Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.
Teamwork: Collaborating effectively with colleagues and partners...
Interview questions from similar companies
Interview Questionnaire
2 Questions
- Q1. Why you choose this job role only
- Q2. If somebody give you the better salary but different organisation. Which will you choose
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
(6 Questions)
- Q1. Where do you see yourself in 5 years?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
(2 Questions)
- Q1. What's you know about retail
- Ans.
Retail refers to the sale of goods or services from a physical or online store to the end-user.
Retail involves the sale of products or services to customers
It can be done through physical stores or online platforms
Retailers purchase products from wholesalers or manufacturers and sell them to customers at a markup
Retailers must focus on customer satisfaction and provide excellent customer service to retain customers
Exam...
- Q2. Why do you join sales ?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. They asked me to tell me about your postivites and negativity
Interview Preparation Tips
First listen carefully
Speak slowly and politely
Make smart not over smart
Give your intro in maximum five lines
I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About myself, work experience etc
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jul 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What are the brand's available in shoppers Stop? How will you deal with the customers when they want the same piece and that product is not available in store and the customer need that product only ,same ...
- Ans.
Shoppers Stop offers a wide range of brands. If a desired product is unavailable, I will offer alternatives and assist the customer in finding a similar item.
Shoppers Stop carries various brands such as Levi's, Nike, Tommy Hilfiger, and more.
If a customer wants a specific product that is not available, I will apologize for the inconvenience and offer alternatives.
I will suggest similar items in the same pattern and col...
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Sep 2022. There were 4 interview rounds.
(1 Question)
- Q1. Experience and salary
(1 Question)
- Q1. Knowledge check
(1 Question)
- Q1. Salary discussion
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Experience from work
- Q2. Knowledge from brands
Interview Preparation Tips
(2 Questions)
- Q1. Why should we hire you?
- Q2. As a sales associate in future Retail Limited from 12 Jun 2018, i do good customer service. Accept challenges and good display creativity talent. Good Promance in store programs & activitys. Believe in tea...
Interview Preparation Tips
As a sales associate in future Retail Limited from 12.jun.2018, i do good customer service. Accept challenges and good display creativity talent. Good Promance in store programs & activitys. Believe in team work and self motivated. To understand the responsibilities and do according to situation dedication willingness to work and strong commitments towards quality.
I applied via Referral and was interviewed in Aug 2022. There were 4 interview rounds.
(2 Questions)
- Q1. How many members are there in your family
- Q2. There are four members in my family
(2 Questions)
- Q1. Where you live and your parents
- Q2. I am live in Jammu and Kashmir
(2 Questions)
- Q1. How many kids in your home
- Q2. There is no kids in my house
Interview Preparation Tips
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Aditya Birla Fashion and Retail Customer Care Associate Interview Process for Freshers
based on 1 interview
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Aditya Birla Fashion and Retail Customer Care Associate Reviews and Ratings
based on 44 reviews
Rating in categories
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Store Manager
724
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Assistant Manager
677
salaries
| ₹0 L/yr - ₹0 L/yr |
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Assistant Store Manager
448
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Department Manager
375
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Executive
298
salaries
| ₹0 L/yr - ₹0 L/yr |
Future Retail
Trent
Reliance Retail
Shoppers Stop
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