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Aditya Birla Fashion and Retail Customer Care Associate Interview Questions and Answers

Updated 29 Oct 2023

Aditya Birla Fashion and Retail Customer Care Associate Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What is customer centricity
  • Ans. 

    Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.

    • Putting the customer at the center of all business decisions

    • Understanding and meeting customer needs and expectations

    • Providing excellent customer service and support

    • Building long-term relationships with customers

    • Seeking feedback and continuously improving based on customer input

  • Answered by AI
  • Q3. What are the values of ABFRL
  • Ans. 

    The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.

    • Customer centricity: Putting the customer at the center of all decisions and actions.

    • Innovation: Constantly seeking new and creative solutions to improve products and services.

    • Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.

    • Teamwork: Collaborating effectively with colleagues and partners...

  • Answered by AI

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction, why would you like to join this industry?
  • Ans. This industry is fastest growing industry in India.
  • Answered by Suraj Kumar
  • Q2. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, guidance, and solutions to customers.

    • Customer service aims to ensure customer satisfaction and build long-term relationships.

    • Examples of customer service include answering phone ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work hard . Be smart. Be punctual. When you follow this. You will definitely grow in this industry and achieve the promotion.

Customer Care Associate Interview Questions Asked at Other Companies

Q1. What are the exterior emulsions has in asian paints?
Q2. How Many Coats apply in Smartcare Damp proof Advance or Ultra?
Q3. If any Dark Colours for using exterior border wall colour, How ma ... read more
Q4. What are the brand's available in shoppers Stop? How will you dea ... read more
Q5. How Much Water Dilution mix With 1 ltr exterior emulsion?

Interview questions from similar companies

I applied via Walk-in and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Find the greatest number that will divide 43, 91 and 183 so as to leave the same remainder in each case.

A.
4
B.
7
C.
9
D.
13

Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself. ... Why do you want to work for our company? ... What are your greatest strengths and weaknesses? ... Why are you looking for a change? ... Tell me about the gap in your resume. ......

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself. ...
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network. ...
Set yourself apart with letters of recommendation. ...
Know yourself and what you want. ...
Pump yourself up and stay positive.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Types of derivative
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

    • Types of derivatives include options, futures, forwards, and swaps.

    • Options give the holder the right, but not the obligation, to buy or sell an asset at a specified price before or on a specified date.

    • Futures are contracts to buy or sell an asset at a future date for a price agreed upon today.

    • Forwards are similar to...

  • Answered by AI
  • Q2. Tell me Types of swap
  • Ans. 

    Types of swaps include interest rate swaps, currency swaps, and commodity swaps.

    • Interest rate swaps involve exchanging fixed interest rate payments for floating rate payments.

    • Currency swaps involve exchanging principal and interest payments in one currency for another currency.

    • Commodity swaps involve exchanging cash flows based on the price of a commodity.

    • Other types of swaps include equity swaps, credit default swaps,

  • Answered by AI
  • Q3. Tell me types of option
  • Ans. 

    Types of options include call options and put options.

    • Call options give the holder the right to buy an asset at a specified price within a specific time frame.

    • Put options give the holder the right to sell an asset at a specified price within a specific time frame.

  • Answered by AI
  • Q4. What is bull market
  • Ans. 

    A bull market is a financial market characterized by rising prices and investor optimism.

    • Bull markets typically occur when the economy is strong and unemployment is low.

    • Investors are confident in the future of the market and are more willing to buy stocks.

    • Bull markets can last for months or even years, leading to significant gains for investors.

    • Examples of bull markets include the dot-com bubble in the late 1990s and t...

  • Answered by AI
  • Q5. What is bear market
  • Ans. 

    A bear market is a financial market characterized by declining prices and investor pessimism.

    • Occurs when stock prices fall by 20% or more from recent highs

    • Investors are generally pessimistic about the market's future performance

    • Can last for months or even years

    • Examples include the Great Recession of 2008 and the Dotcom Bubble burst in 2000

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. All process in material received & issued and report preparing
  • Q2. Same question. Process received material and issue

Interview Preparation Tips

Topics to prepare for Vardhman Fabrics Associate interview:
  • Invoice Processing
  • MRN
  • Logistics
  • Taxation
Interview preparation tips for other job seekers - Preparing gst and itc knowledge.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. ITI electrician department
  • Q2. Electronic department
  • Q3. Electronic department working
  • Q4. Electrician department working
Round 3 - Technical 

(3 Questions)

  • Q1. Electronic department
  • Q2. Electronic department working
  • Q3. Electrician department

Interview Preparation Tips

Interview preparation tips for other job seekers - Well working & quality for company department working interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - Assignment 

Basic and general test

Round 2 - Aptitude Test 

Testing common questions of aptitude

Round 3 - HR 

(2 Questions)

  • Q1. Basic details like education and all
  • Q2. Basics question related to field of prior experience

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
  • Ans. My name is kavita. Iam basically from Bihar. But currently staying in Delhi. I did my graduation in B.A from Lalit Narayan Mithila University.
  • Answered by Kuvita Dutta
  • Q2. What do you know about adidas.
  • Q3. Adidas is sports and fitness brand.

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was very good. The interviewer wanted to test. both my knowledge and communication skills.

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical Question
  • Q2. Normal HR round question

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Interview Questionnaire 

1 Question

  • Q1. What exactly you are here

Interview Preparation Tips

Interview preparation tips for other job seekers - interview is not an problem here, about work i can say, there will be no fixed weekoff, salary low, high timing, leave may be or not be permitted its only based on store manager mind set, but it is a rule if emergency you have give leave , but they , they dont encourage your work done, they just want to clear that work, they dont even worry any scratches or if blood coming only they need work they dont even bring firstaid kid we have too go and ask, simply we can say you need be worked as SLAVE .

Aditya Birla Fashion and Retail Interview FAQs

How many rounds are there in Aditya Birla Fashion and Retail Customer Care Associate interview?
Aditya Birla Fashion and Retail interview process usually has 2 rounds. The most common rounds in the Aditya Birla Fashion and Retail interview process are Resume Shortlist and HR.
What are the top questions asked in Aditya Birla Fashion and Retail Customer Care Associate interview?

Some of the top questions asked at the Aditya Birla Fashion and Retail Customer Care Associate interview -

  1. What is customer servi...read more
  2. What are the values of AB...read more
  3. What is customer centric...read more

Tell us how to improve this page.

Aditya Birla Fashion and Retail Customer Care Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Aditya Birla Fashion and Retail Customer Care Associate Salary
based on 102 salaries
₹1.3 L/yr - ₹3.2 L/yr
8% less than the average Customer Care Associate Salary in India
View more details

Aditya Birla Fashion and Retail Customer Care Associate Reviews and Ratings

based on 44 reviews

4.6/5

Rating in categories

4.6

Skill development

4.5

Work-life balance

4.2

Salary

4.5

Job security

4.6

Company culture

3.8

Promotions

4.4

Work satisfaction

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