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Aditya Birla Fashion and Retail
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Aditya Birla Fashion and Retail Customer Care Associate Interview Questions and Answers
Aditya Birla Fashion and Retail Customer Care Associate Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Campus Placement and was interviewed in Apr 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. What is customer centricity
- Ans.
Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.
Putting the customer at the center of all business decisions
Understanding and meeting customer needs and expectations
Providing excellent customer service and support
Building long-term relationships with customers
Seeking feedback and continuously improving based on customer input
- Q3. What are the values of ABFRL
- Ans.
The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.
Customer centricity: Putting the customer at the center of all decisions and actions.
Innovation: Constantly seeking new and creative solutions to improve products and services.
Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.
Teamwork: Collaborating effectively with colleagues and partners...
Suraj Kumar
I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction, why would you like to join this industry?
- Ans. This industry is fastest growing industry in India.
- Q2. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information, guidance, and solutions to customers.
Customer service aims to ensure customer satisfaction and build long-term relationships.
Examples of customer service include answering phone ...
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I appeared for an interview in Jan 2025.
Basic and general test
Testing common questions of aptitude
(2 Questions)
- Q1. Basic details like education and all
- Q2. Basics question related to field of prior experience
(5 Questions)
- Q1. Types of derivative
- Ans.
Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.
Types of derivatives include options, futures, forwards, and swaps.
Options give the holder the right, but not the obligation, to buy or sell an asset at a specified price before or on a specified date.
Futures are contracts to buy or sell an asset at a future date for a price agreed upon today.
Forwards are similar to...
- Q2. Tell me Types of swap
- Ans.
Types of swaps include interest rate swaps, currency swaps, and commodity swaps.
Interest rate swaps involve exchanging fixed interest rate payments for floating rate payments.
Currency swaps involve exchanging principal and interest payments in one currency for another currency.
Commodity swaps involve exchanging cash flows based on the price of a commodity.
Other types of swaps include equity swaps, credit default swaps,
- Q3. Tell me types of option
- Ans.
Types of options include call options and put options.
Call options give the holder the right to buy an asset at a specified price within a specific time frame.
Put options give the holder the right to sell an asset at a specified price within a specific time frame.
- Q4. What is bull market
- Ans.
A bull market is a financial market characterized by rising prices and investor optimism.
Bull markets typically occur when the economy is strong and unemployment is low.
Investors are confident in the future of the market and are more willing to buy stocks.
Bull markets can last for months or even years, leading to significant gains for investors.
Examples of bull markets include the dot-com bubble in the late 1990s and t...
- Q5. What is bear market
- Ans.
A bear market is a financial market characterized by declining prices and investor pessimism.
Occurs when stock prices fall by 20% or more from recent highs
Investors are generally pessimistic about the market's future performance
Can last for months or even years
Examples include the Great Recession of 2008 and the Dotcom Bubble burst in 2000
Skills evaluated in this interview
Selected
(4 Questions)
- Q1. ITI electrician department
- Q2. Electronic department
- Q3. Electronic department working
- Q4. Electrician department working
(3 Questions)
- Q1. Electronic department
- Q2. Electronic department working
- Q3. Electrician department
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. All process in material received & issued and report preparing
- Q2. Same question. Process received material and issue
Interview Preparation Tips
- Invoice Processing
- MRN
- Logistics
- Taxation
I applied via Walk-in and was interviewed in Apr 2022. There were 3 interview rounds.
Find the greatest number that will divide 43, 91 and 183 so as to leave the same remainder in each case.
A.
4
B.
7
C.
9
D.
13
(1 Question)
- Q1. Tell me about yourself. ... Why do you want to work for our company? ... What are your greatest strengths and weaknesses? ... Why are you looking for a change? ... Tell me about the gap in your resume. ......
Interview Preparation Tips
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network. ...
Set yourself apart with letters of recommendation. ...
Know yourself and what you want. ...
Pump yourself up and stay positive.
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self.
- Ans. My name is kavita. Iam basically from Bihar. But currently staying in Delhi. I did my graduation in B.A from Lalit Narayan Mithila University.
- Q2. What do you know about adidas.
- Q3. Adidas is sports and fitness brand.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. How to sale
- Ans.
To sell effectively, understand customer needs, build relationships, demonstrate value, and close the deal.
Listen actively to understand customer needs and pain points.
Build rapport and trust with customers through effective communication.
Highlight the unique value proposition of the product or service.
Provide demonstrations or samples to showcase the benefits.
Address objections and concerns to alleviate customer hesit...
- Q2. How to convince customer
- Ans.
To convince a customer, understand their needs, build trust, provide value, and address objections.
Listen actively to understand their needs
Build trust by being honest and transparent
Provide value by offering solutions that meet their needs
Address objections by providing evidence and addressing concerns
Follow up to ensure satisfaction and build long-term relationships
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Can you tell me about yourself
- Ans.
Experienced retail professional with strong leadership skills and a proven track record of driving sales and exceeding targets.
Over 5 years of experience in retail management
Successfully led a team of 15 sales associates to achieve a 20% increase in sales revenue
Implemented new sales strategies that resulted in a 10% growth in customer base
Proficient in inventory management and budget planning
- Q2. Your Expected Salary
- Ans.
I expect a competitive salary that reflects my skills, experience, and the responsibilities of the Assistant Manager role.
I have researched the average salary range for Assistant Managers in this industry and location.
I have considered my qualifications, experience, and the value I can bring to the company.
I am open to discussing the salary package and benefits offered by the company.
I believe a fair and competitive sa...
- Q3. Explan your Retail sector Exp
- Ans.
I have extensive experience in the retail sector, including managing teams, driving sales, and ensuring excellent customer service.
Managed a team of 15 sales associates, providing guidance and support to achieve sales targets
Implemented strategies to increase customer satisfaction, resulting in a 20% improvement in customer feedback ratings
Developed and executed promotional campaigns to drive foot traffic and boost sal...
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Aditya Birla Fashion and Retail Interviews By Designations
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Aditya Birla Fashion and Retail Customer Care Associate Interview Process
based on 1 interview
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Aditya Birla Fashion and Retail Customer Care Associate Reviews and Ratings
based on 44 reviews
Rating in categories
|
Store Manager
917
salaries
|  ₹2.4 L/yr - ₹10 L/yr |
|
Assistant Manager
613
salaries
| ₹4.2 L/yr - ₹18.5 L/yr |
|
Department Manager
381
salaries
| ₹2.5 L/yr - ₹5.5 L/yr |
|
Assistant Store Manager
365
salaries
| ₹1.6 L/yr - ₹6.2 L/yr |
|
Senior Executive
294
salaries
| ₹2.1 L/yr - ₹9.5 L/yr |
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