Customer Care Executive & Cashier Interview Questions and Answers

E-commerce offers convenience and accessibility, but also poses security risks and lacks personal touch.

• Advantages: 24/7 availability, wider reach, cost-effective, easy to compare prices, convenient for customers

• Disadvantages: Security risks, lack of personal touch, potential for fraud, reliance on technology, limited sensory experience

• Example: Amazon, Alibaba, eBay

• Example: Cyber attacks, phishing scams, identity theft

• Example: Inability to physically touch or try products bef...read more

Listen actively, empathize, apologize, offer a solution, and follow up.

• Remain calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Offer a solution or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction

RTGS and NEFT are electronic payment systems used for transferring funds between banks in India.

• RTGS stands for Real Time Gross Settlement and is used for high-value transactions with immediate transfer of funds.

• NEFT stands for National Electronic Funds Transfer and is used for transferring funds in batches with settlement in hourly intervals.

• RTGS has no minimum or maximum limit for fund transfer, while NEFT has a maximum limit of Rs. 2 lakhs per transaction.

• Both RTGS and NEF...read more

To touch our goal, we need to set clear objectives, create a plan, take action, and stay motivated.

• Set specific and measurable goals

• Create a plan with actionable steps

• Take consistent action towards the goal

• Stay motivated and focused on the end result

• Track progress and make adjustments as needed