Acmegrade Brand Promoter Customers Handle and Customer Service Interview Questions and Answers

Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. About company and scenario given,to check the confidence
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Q1. About work details and working hours and shift days and the procedure of the work
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Asked about the corona situation

Q1. Soft skills test
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Irate customer wanted a refund, write an email saying we do not have refund policy.

Q1. What is your Ambitions
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Q1. Self introduced
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Q2. Asking about seles
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Q1. What is your goal?
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Q2. What is your perspective for corporate job?
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Q3. What is your hobby?
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Q4. What is your qualification?
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Q5. Self introduction
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Q1. Self introduction
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Q2. Product knowledge
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