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Testbook.com Customer Service Executive Interview Questions and Answers
Updated
28 Apr 2024
1 interview found
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Anonymous
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Mar 2024.
2 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Soft skills test Add Answer
2
Case Study Round
Irate customer wanted a refund, write an email saying we do not have refund policy.
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Mar 2024.
1 Interview Round
1
HR Round (3 Questions)
- Q1. Self introduction, Language skills Add Answer
- Q2. Any other job plans, proficiency in language and how did i learn Add Answer
- Q3. Experience going to various parts of India. Add Answer
Interview Preparation Tips
Topics to prepare for LEAD School Customer Relation Officer interview:
- Travel
- Languages
- Interpersonal Skills
- Polyglot
- Previous
Interview experience
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jan 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me something about urself Add Answer
- Q2. Previous job role,Sell a pen Add Answer
3
One-on-one Round (1 Question)
- Q1. Datascience, Investment banking, Full stack course you have to sale basically loot innocent people Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Not worth it . They will quote salary upto 8LPA where basic is 25k rest will be ur incentives. Very toxic work culture politics all over there will be 1 week of non paid training post that u will be having mock calls if u are not selected u will be kicked off without paying a single penny .
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Jul 2022.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Personal details and work experience Add Answer
- Q2. Details of leaving previous role and company Add Answer
2
Technical Round (3 Questions)
- Q1. How to talk about the products to customers View Answers (1)
- Q2. The ways and ethics of speaking to customer View Answers (1)
- Q3. Any questions forthe company Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Basic knowledge for the applied position is enough
I applied via LinkedIn and was interviewed before Oct 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (3 Questions)
- Q1. Not applicable for this area Add Answer
- Q2. Not Applicable. Depends on HR MANAGER Add Answer
- Q3. Not applicable for this. Depends on HR MANAGER Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident on what you say. If u don't know the answer be straight I don't know.
It's always like a new day everyday.
Keep on learning on this feild
Management is one of the coolest environment. Better work-life.
It's always like a new day everyday.
Keep on learning on this feild
Management is one of the coolest environment. Better work-life.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Mar 2023.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Salary discussion and work experience Add Answer
- Q2. Expected Salary Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - English fluency is compulsary
Testbook.com Interview FAQs
How many rounds are there in Testbook.com Customer Service Executive interview?
Testbook.com interview process usually has 2 rounds. The most common rounds in the Testbook.com interview process are One-on-one Round and Case Study.
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