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Testbook.com Customer Service Executive Interview Questions and Answers

Updated 28 Apr 2024

Testbook.com Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 28 Apr 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Soft skills test
    • Add your answer
Round 2 - Case Study 

Irate customer wanted a refund, write an email saying we do not have refund policy.

Top trending discussions

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Salary Discussions, Hike & Promotions
2w
an instructional designer
Salary Negotiation Suggestions
Need suggestions on a few fronts as this is my first big switch. 1. I've a current offer in hand which is offering me 40% hike. I want a bit higher percentage. My current company hasn't started negotiations yet but I'm positive that they'd do it. Putting this aside, can I tell my new employer that my company has matched the new offer, so I want a better offer from them? If yes, how to go about it professionally? 2. I might crack another offer from another org within a week (which should be better than the one I have). Meanwhile, I'll have to accept my current offer letter within 2-3 days. If let's say, I crack the second offer, how can I turn down the first organisation? Would really appreciate positive responses, guys
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 27 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Asked about the corona situation

Customer Relation Officer Interview Questions & Answers

LEAD School user image Anonymous

posted on 24 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Self introduction, Language skills
    • Add your answer
  • Q2. Any other job plans, proficiency in language and how did i learn
    • Add your answer
  • Q3. Experience going to various parts of India.
    • Add your answer

Interview Preparation Tips

Topics to prepare for LEAD School Customer Relation Officer interview:
  • Travel
  • Languages
  • Interpersonal Skills
  • Polyglot
  • Previous

Customer Care Executive Interview Questions & Answers

NxtWave user image Anonymous

posted on 17 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

History geography politics

Customer Service Associate Interview Questions & Answers

DataTrained user image Anonymous

posted on 28 Feb 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about urself
    • Add your answer
  • Q2. Previous job role,Sell a pen
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Datascience, Investment banking, Full stack course you have to sale basically loot innocent people
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not worth it . They will quote salary upto 8LPA where basic is 25k rest will be ur incentives. Very toxic work culture politics all over there will be 1 week of non paid training post that u will be having mock calls if u are not selected u will be kicked off without paying a single penny .

Customer Support Associate Interview Questions & Answers

Skill Lync user image Anonymous

posted on 10 Jul 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Personal details and work experience
    • Add your answer
  • Q2. Details of leaving previous role and company
    • Add your answer
Round 2 - Technical 

(3 Questions)

  • Q1. How to talk about the products to customers
  • Ans. 

    When talking about products to customers, focus on benefits, features, and how it meets their needs.

    • Highlight key features and benefits of the product

    • Explain how the product can solve the customer's problem or meet their needs

    • Use simple and clear language to describe the product

    • Be enthusiastic and confident about the product

    • Encourage questions and provide additional information as needed

    • Answered by AI
    Add your answer
  • Q2. The ways and ethics of speaking to customer
  • Ans. 

    Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.

    • Always greet the customer warmly and introduce yourself

    • Listen actively to the customer's concerns and show empathy

    • Use positive language and avoid negative or confrontational tones

    • Offer solutions or alternatives to resolve the customer's issue

    • Thank the customer for their patience and business

    • Answered by AI
    Add your answer
  • Q3. Any questions forthe company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge for the applied position is enough

Customer Support Executive Interview Questions & Answers

Scaler Academy user image Anonymous

posted on 25 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Salary discussion and work experience
    • Add your answer
  • Q2. Expected Salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English fluency is compulsary

Customer Care Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 15 Jul 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Hai and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me something about yourself.
    • Add your answer
  • Q2. What was your previous company?
    • Add your answer
  • Q3. What was your job role as an operations executive?
    • Add your answer
  • Q4. Why did you left the previous job?
    • Add your answer
Round 2 - HR 

(3 Questions)

  • Q1. What is your last qualification?
    • Add your answer
  • Q2. Why do want this job?
    • Add your answer
  • Q3. How much is your salary expectation?
    • Add your answer

Interview Preparation Tips

Topics to prepare for FastInfo Customer Care Executive interview:
  • Self Introduction
  • Communication Skills
  • Convincing Power
Interview preparation tips for other job seekers - They called me up and asked to come and attend the interview, then the interview completed and after being selected they negotiated the salary also. After that they told me (along with other selected candidates) to go home because they have an upcoming internal meeting. That's why interview has been postponed. My last round has been postponed, and they'll let me know after some days when it starts again. Very unprofessional!

Customer Support Associate Interview Questions & Answers

Skill Lync user image Anonymous

posted on 6 Oct 2022

I applied via LinkedIn and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Not applicable for this area
    • Add your answer
  • Q2. Not Applicable. Depends on HR MANAGER
    • Add your answer
  • Q3. Not applicable for this. Depends on HR MANAGER
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you say. If u don't know the answer be straight I don't know.
It's always like a new day everyday.

Keep on learning on this feild
Management is one of the coolest environment. Better work-life.

Customer Service Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 27 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Asked about the corona situation

More about working at Testbook.com

Testbook.com Interview FAQs

How many rounds are there in Testbook.com Customer Service Executive interview?
Testbook.com interview process usually has 2 rounds. The most common rounds in the Testbook.com interview process are Case Study and One-on-one Round.

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Testbook.com Customer Service Executive Salary
based on 4 salaries
₹2.5 L/yr - ₹4 L/yr
9% more than the average Customer Service Executive Salary in India
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4.0/5

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