Testbook.com Customer Service Executive Interview Questions and Answers

Question were very basic from array and stacks

1 OA round followed by DSA questions , MCQ on development

2 After clearing OA , A assignment was given on FULL stack and you have to complete it within 2 days process.

Q1. Salary discussion and work experience
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Q2. Expected Salary
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Q1. Latest update on GST TDS and Budget changes.
Ans. 
Recent updates on GST TDS and budget changes focus on compliance, rates, and implications for businesses.
• GST TDS was introduced to enhance compliance and ensure tax collection at source for certain transactions.

• As of the latest budget, the threshold for GST TDS has been revised, impacting small and medium enterprises.

• For example, the TDS rate on payments to suppliers has been set at 1% for goods and 2% for services.

• The...read more
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Q1. Sdlc lifecycle of components and architecture.
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SDLC lifecycle involves planning, designing, developing, testing, deploying, and maintaining software components and architecture.
• SDLC (Software Development Life Cycle) includes phases like planning, designing, coding, testing, and maintenance.

• Components are designed, developed, tested, and integrated into the overall architecture.

• Architecture involves defining the structure, behavior, and interactions of software comp...read more
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Q1. Role and responsibility my tasks and questions on project
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
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Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Q1. Not applicable for this area
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Q2. Not Applicable. Depends on HR MANAGER
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Q3. Not applicable for this. Depends on HR MANAGER
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Medium to hard level DSA from leetcode

Medium to hard level DSA from leetcode

Q1. General HR questions.
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