Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by PrepLadder Team. If you also belong to the team, you can get access from here

PrepLadder Verified Tick

Compare button icon Compare button icon Compare
3.1

based on 176 Reviews

Filter interviews by

PrepLadder Customer Support Executive Interview Questions and Answers

Updated 9 Jun 2021

PrepLadder Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 9 Jun 2021

I applied via Referral and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Describe yourself in 3 words
    • Add your answer
  • Q2. What is your personality type according to you
    • Add your answer
  • Q3. Speak on for 2 minutes on the topic - ( randomly)
  • Ans. 

    Tips for effective communication with customers

    • Listen actively to understand their concerns

    • Use positive language and avoid negative words

    • Offer solutions and alternatives

    • Be patient and empathetic

    • Thank them for their business and ask for feedback

    • Answered by AI
    Add your answer
  • Q4. Why should we hire you
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - What my advice to everyone is to be true with the information on your CV, Means if you have mentioned anything in the CV of yours then then can pick up anything from the CV and start asking questions so prepare your CV like how you are and what you like to do, hobbies and all.

Top trending discussions

View All
Interview Tips & Stories
2w
heartwarmingracoon
Verified Icon
·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
Got a question about PrepLadder?
Ask anonymously on communities.

Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Testbook.com user image Anonymous

posted on 23 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Who is a good customer Service executive?
  • Ans. 

    A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.

    • Empathetic - able to understand and relate to customers' feelings and concerns

    • Patient - able to remain calm and composed, even in challenging situations

    • Knowledgeable - has a deep understanding of the product or service being offered

    • Proactive - takes initiative to address customer issues befor

    • Answered by AI
    Add your answer
  • Q2. What qualities a good customer Service executive must possess?
  • Ans. 

    A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

    • Strong communication skills to effectively interact with customers and colleagues

    • Empathy to understand and address customer concerns

    • Patience to handle difficult situations and irate customers calmly

    • Problem-solving abilities to resolve issues efficiently

    • Positive attitude to ma...

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 15 Jul 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Hai and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me something about yourself.
    • Add your answer
  • Q2. What was your previous company?
    • Add your answer
  • Q3. What was your job role as an operations executive?
    • Add your answer
  • Q4. Why did you left the previous job?
    • Add your answer
Round 2 - HR 

(3 Questions)

  • Q1. What is your last qualification?
    • Add your answer
  • Q2. Why do want this job?
    • Add your answer
  • Q3. How much is your salary expectation?
    • Add your answer

Interview Preparation Tips

Topics to prepare for FastInfo Customer Care Executive interview:
  • Self Introduction
  • Communication Skills
  • Convincing Power
Interview preparation tips for other job seekers - They called me up and asked to come and attend the interview, then the interview completed and after being selected they negotiated the salary also. After that they told me (along with other selected candidates) to go home because they have an upcoming internal meeting. That's why interview has been postponed. My last round has been postponed, and they'll let me know after some days when it starts again. Very unprofessional!

Customer Support Associate Interview Questions & Answers

Edureka user image Anonymous

posted on 9 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About company and scenario given,to check the confidence
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. About work details and working hours and shift days and the procedure of the work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do research of the company and go through the reviews given in LinkedIn etc before applying the resume.

Customer Support Executive Interview Questions & Answers

Testbook.com user image Anonymous

posted on 23 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Who is a good customer Service executive?
  • Ans. 

    A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.

    • Empathetic - able to understand and relate to customers' feelings and concerns

    • Patient - able to remain calm and composed, even in challenging situations

    • Knowledgeable - has a deep understanding of the product or service being offered

    • Proactive - takes initiative to address customer issues befor

    • Answered by AI
    Add your answer
  • Q2. What qualities a good customer Service executive must possess?
  • Ans. 

    A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

    • Strong communication skills to effectively interact with customers and colleagues

    • Empathy to understand and address customer concerns

    • Patience to handle difficult situations and irate customers calmly

    • Problem-solving abilities to resolve issues efficiently

    • Positive attitude to ma...

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 27 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Asked about the corona situation

Customer Service Executive Interview Questions & Answers

Testbook.com user image Anonymous

posted on 28 Apr 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Soft skills test
    • Add your answer
Round 2 - Case Study 

Irate customer wanted a refund, write an email saying we do not have refund policy.

Customer Care Executive Interview Questions & Answers

FastInfo user image Komal Shaw

posted on 30 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is your Ambitions
    • Add your answer

Customer Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 29 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduced
    • Add your answer
  • Q2. Asking about seles
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while presenting yourself

Customer Care Executive Interview Questions & Answers

FastInfo user image Anonymous

posted on 28 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is your goal?
    • Add your answer
  • Q2. What is your perspective for corporate job?
    • Add your answer
  • Q3. What is your hobby?
    • Add your answer
  • Q4. What is your qualification?
    • Add your answer
  • Q5. Self introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
More about working at PrepLadder

Tell us how to improve this page.

PrepLadder Interviews By Designations

Interview Questions for Popular Designations

Interview Questions from Similar Companies

BYJU'S Interview Questions
3.1
 • 2.2k Interviews
Unacademy Interview Questions
3.0
 • 208 Interviews
upGrad Interview Questions
3.7
 • 207 Interviews
Chegg Interview Questions
4.1
 • 155 Interviews
Testbook.com Interview Questions
3.6
 • 99 Interviews
Teachnook Interview Questions
3.2
 • 84 Interviews
Toppr Interview Questions
3.4
 • 73 Interviews
Edubridge Learning Interview Questions
4.1
 • 55 Interviews
FastInfo Interview Questions
4.4
 • 47 Interviews
iNurture Education Solutions Interview Questions
2.5
 • 40 Interviews
View all
PrepLadder Customer Support Executive Salary
based on 12 salaries
₹2.5 L/yr - ₹3.9 L/yr
9% more than the average Customer Support Executive Salary in India
View more details
PrepLadder Salaries in India
Business Development Manager
212 salaries
unlock blur

₹3 L/yr - ₹8 L/yr

Graphic Designer
20 salaries
unlock blur

₹2 L/yr - ₹6.5 L/yr

Content Developer
15 salaries
unlock blur

₹5.5 L/yr - ₹11 L/yr

Quality Analyst
14 salaries
unlock blur

₹3.8 L/yr - ₹9 L/yr

Team Lead
14 salaries
unlock blur

₹3.6 L/yr - ₹15 L/yr

Explore more salaries
Compare PrepLadder with

BYJU'S

3.1
Compare

Unacademy

3.0
Compare

Toppr

3.4
Compare

MeritNation

3.6
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview