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Edureka Customer Support Associate Interview Questions and Answers

Updated 9 Nov 2022

Edureka Customer Support Associate Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About company and scenario given,to check the confidence
Round 3 - Behavioral 

(1 Question)

  • Q1. About work details and working hours and shift days and the procedure of the work

Interview Preparation Tips

Interview preparation tips for other job seekers - Do research of the company and go through the reviews given in LinkedIn etc before applying the resume.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Knowledge round 

(1 Question)

  • Q1. Subject knowledge
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Short Introduction
  • Q2. Experience and salary
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Mock call & product pitch

Interview Preparation Tips

Topics to prepare for Testbook.com Senior Associate interview:
  • Product Mapping
  • Sales Strategy
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Easy test reasoning and problem solving questions

Round 2 - Coding Test 

Easy test with basic coding questions

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Personal details and work experience
  • Q2. Details of leaving previous role and company
Round 2 - Technical 

(3 Questions)

  • Q1. How to talk about the products to customers
  • Ans. 

    When talking about products to customers, focus on benefits, features, and how it meets their needs.

    • Highlight key features and benefits of the product

    • Explain how the product can solve the customer's problem or meet their needs

    • Use simple and clear language to describe the product

    • Be enthusiastic and confident about the product

    • Encourage questions and provide additional information as needed

  • Answered by AI
  • Q2. The ways and ethics of speaking to customer
  • Ans. 

    Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.

    • Always greet the customer warmly and introduce yourself

    • Listen actively to the customer's concerns and show empathy

    • Use positive language and avoid negative or confrontational tones

    • Offer solutions or alternatives to resolve the customer's issue

    • Thank the customer for their patience and business

  • Answered by AI
  • Q3. Any questions forthe company

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge for the applied position is enough

I applied via LinkedIn and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Not applicable for this area
  • Q2. Not Applicable. Depends on HR MANAGER
  • Q3. Not applicable for this. Depends on HR MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you say. If u don't know the answer be straight I don't know.
It's always like a new day everyday.

Keep on learning on this feild
Management is one of the coolest environment. Better work-life.

I applied via Instahyre and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic aptitude test. Candidate can practice few free mock tests online for preparation.

Round 3 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join Unacademy?
  • Q2. Whare do you see yourself in 5 years?
  • Q3. Tell me about yourself?
Round 4 - One-on-one 

(3 Questions)

  • Q1. Why we shouldn't hire you?
  • Q2. Tell me your five strengths and five weakness?
  • Q3. Tell me about a time when you disagreed with your manager and what did you do after that?

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic interview preparation for any candidate should do.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and past experiences
  • Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
Round 2 - Aptitude Test 

Basic math questions on how you would solve

Associate Interview Questions & Answers

Planet Spark user image Sayani Chakraborty

posted on 1 Aug 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good, short and concise

Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to join
  • Ans. 

    I am passionate about the industry and believe in the company's mission and values.

    • Passionate about the industry

    • Believe in the company's mission and values

  • Answered by AI

I appeared for an interview before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 120 minutes
Round difficulty - Easy

It was a mix of mathematical aptitude, logical ability, and puzzles along with 2 programming questions of easy and medium level. Time was enough and no sectional time was present. 1-2 MCQs on SQL were also present.

This round was immediately followed by an SHL aptitude test which was basically a quick limited time check of your verbal ability and math because many questions were to be done in 1 hour.

  • Q1. 

    Boolean Matrix Transformation Challenge

    Given a 2-dimensional boolean matrix mat of size N x M, your task is to modify the matrix such that if any element is 1, set its entire row and column to 1. Specifi...

  • Ans. 

    Modify a boolean matrix such that if any element is 1, set its entire row and column to 1.

    • Iterate through the matrix and mark rows and columns to be modified

    • Use additional arrays to keep track of rows and columns to be modified

    • Update the matrix in-place based on the marked rows and columns

  • Answered by AI
Round 2 - Video Call 

Round duration - 60 minutes
Round difficulty - Easy

It was an online video interview round on HackerEarth with simultaneous code option. It was mostly justifying your resume in the first 15 minutes. After that OOPS was majorly asked. Basics of programming including questions on STL were asked. A class which required inheritance was asked by the interviewer to write. I was helped by the interviewer if i got stuck somewhere, Some questions on implementation of hashmaps and priority queues were also asked. A puzzle was asked which luckily struct to me at that moment.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from Dronacharya College of Engineering. I applied for the job as Software Engineer in DelhiEligibility criteria7 CGPAToppr interview preparation:Topics to prepare for the interview - DBMS, OOPS, Data structures, Dynamic Programming, Graphs, Algorithms, Sorting searching, Compiler designTime required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Never give up
Tip 2 : When u start a topic, don't move on to next topic before you are 100% confident in previous topic
Tip 3 : Try to give maximum time on basics of a topic especially OOPS
Tip 4 - Practice Atleast 250 Questions
Tip 5 - Ex- Do atleast 2 projects

Application resume tips for other job seekers

Tip 1 : Write only those things in resume in which you are 100% confident
Tip 2 : Write maximum projects you have and be ready to explain them thoroughly
Tip 3 : Don't make any silly spelling mistakes on resume

Final outcome of the interviewSelected

Skills evaluated in this interview

Edureka Interview FAQs

How many rounds are there in Edureka Customer Support Associate interview?
Edureka interview process usually has 3 rounds. The most common rounds in the Edureka interview process are Resume Shortlist, HR and Behavioral.
How to prepare for Edureka Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Edureka. The most common topics and skills that interviewers at Edureka expect are Counselling, Customer Handling, Customer Service, E - learning and PDF.

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