Edureka Customer Support Associate Interview Questions and Answers

Q1. Short Introduction
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Q2. Experience and salary
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Q1. Introduce yourself
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Q2. Mock call & product pitch
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Easy test reasoning and problem solving questions

Easy test with basic coding questions

Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
Ans. 
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Q1. Not applicable for this area
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Q2. Not Applicable. Depends on HR MANAGER
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Q3. Not applicable for this. Depends on HR MANAGER
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Basic aptitude test. Candidate can practice few free mock tests online for preparation.

Q1. Why do you want to join Unacademy?
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Q2. Whare do you see yourself in 5 years?
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Q3. Tell me about yourself?
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Q1. Why we shouldn't hire you?
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Q2. Tell me your five strengths and five weakness?
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Q3. Tell me about a time when you disagreed with your manager and what did you do after that?
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Q1. Tell me about yourself and past experiences
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Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
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Basic math questions on how you would solve

Good, short and concise

Q1. Why do you want to join
Ans. 
I am passionate about the industry and believe in the company's mission and values.
• Passionate about the industry

• Believe in the company's mission and values
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Round duration - 120 minutes
Round difficulty - Easy

It was a mix of mathematical aptitude, logical ability, and puzzles along with 2 programming questions of easy and medium level. Time was enough and no sectional time was present. 1-2 MCQs on SQL were also present.

This round was immediately followed by an SHL aptitude test which was basically a quick limited time check of your verbal ability and math because many questions were to be done in 1 hour.

Q1. 
Boolean Matrix Transformation Challenge
Given a 2-dimensional boolean matrix mat of size N x M, your task is to modify the matrix such that if any element is 1, set its entire row and column to 1. Specifi...read more
Ans. 
Modify a boolean matrix such that if any element is 1, set its entire row and column to 1.
• Iterate through the matrix and mark rows and columns to be modified

• Use additional arrays to keep track of rows and columns to be modified

• Update the matrix in-place based on the marked rows and columns
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Round duration - 60 minutes
Round difficulty - Easy

It was an online video interview round on HackerEarth with simultaneous code option. It was mostly justifying your resume in the first 15 minutes. After that OOPS was majorly asked. Basics of programming including questions on STL were asked. A class which required inheritance was asked by the interviewer to write. I was helped by the interviewer if i got stuck somewhere, Some questions on implementation of hashmaps and priority queues were also asked. A puzzle was asked which luckily struct to me at that moment.