AccorHotels Housekeeping Assistant Interview Questions and Answers

A Housekeeping Attitude Test evaluates an individual's qualities, skills, and mindset essential for housekeeping roles. It focuses on:

1. Cleanliness Awareness – Understanding hygiene and maintaining standards.


2. Behavior and Attitude – Being polite and professional with guests.


3. Time Management – Completing tasks efficiently.


4. Teamwork – Collaborating well with colleagues.


5. Problem-Solving – Handling issues calmly under pressure.


6. Client Satisfaction – Meeting guests' needs effectively.

A housekeeping case study is a practical scenario used to assess problem-solving, decision-making, and operational skills in housekeeping.

Example:

A guest complains about dirty linens and odors in a fully booked hotel. The test evaluates how you:

1. Resolve the guest's issue immediately.


2. Maintain cleanliness standards.


3. Manage staff workload effectively.


4. Prevent future issues

Q1. The HR duties for housekeeping include managing and supporting housekeeping staff to ensure efficient operations and a clean, hygienic environment. Key responsibilities are: 1. Recruitment and Staffing H...read more
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Q1. Besic detail for working
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Q2. General knowledge for Housekeeping department
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Q1. Tell me My self
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Q2. Share your experiences
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Q1. Explain everything thing politely
Ans. 
To explain everything politely, one must use respectful language and tone.
• Use polite language such as 'please' and 'thank you'

• Maintain a calm and respectful tone

• Avoid using offensive or aggressive language

• Listen actively and show empathy towards others

• Provide clear and concise explanations
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What is your experience

Q1. Tell me about your self What is housekeeping
Ans. 
Housekeeping involves maintaining cleanliness and orderliness in various settings such as hotels, hospitals, and offices.
• Housekeeping is the process of cleaning and organizing a space to ensure it is neat and presentable.

• It involves tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.

• Housekeeping also includes making beds, changing linens, and replenishing supplies.

• In a hotel, housekeeping staff may also...read more
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Q2. Function of principal management
Ans. 
Principal management involves overseeing and directing the main functions of an organization.
• Setting goals and objectives

• Allocating resources

• Managing finances

• Developing policies and procedures

• Ensuring compliance with regulations

• Monitoring performance

• Making strategic decisions

• Leading and motivating employees

• Maintaining relationships with stakeholders
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