Oberoi Group of Hotels Housekeeper Interview Questions and Answers

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Simple Aptitude and Case study

Q1. Tell me about yourself.
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Q1. Tell me something About yourself ?
Ans. 
I am a dedicated and experienced housekeeping professional with a strong attention to detail and a passion for creating a clean and comfortable environment.
• I have over 5 years of experience working as a housekeeping supervisor in a luxury hotel.

• I am skilled in managing a team of housekeeping staff and ensuring that all tasks are completed efficiently and to a high standard.

• I have a thorough understanding of cleaning te...read more
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Q2. Tell me about previous experience
Ans. 
I have 5 years of experience as a Housekeeping Incharge in a 5-star hotel.
• Managed a team of 15 housekeeping staff members

• Implemented efficient cleaning procedures to ensure cleanliness and hygiene standards were met

• Developed and maintained inventory control systems for cleaning supplies

• Trained new staff members on housekeeping procedures and safety protocols

• Received positive feedback from guests for maintaining a clean
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Q1. General question about self and past experience
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Q1. Related to department
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Rural Dev and women EDucation

A Housekeeping Attitude Test evaluates an individual's qualities, skills, and mindset essential for housekeeping roles. It focuses on:

1. Cleanliness Awareness – Understanding hygiene and maintaining standards.


2. Behavior and Attitude – Being polite and professional with guests.


3. Time Management – Completing tasks efficiently.


4. Teamwork – Collaborating well with colleagues.


5. Problem-Solving – Handling issues calmly under pressure.


6. Client Satisfaction – Meeting guests' needs effectively.

A housekeeping case study is a practical scenario used to assess problem-solving, decision-making, and operational skills in housekeeping.

Example:

A guest complains about dirty linens and odors in a fully booked hotel. The test evaluates how you:

1. Resolve the guest's issue immediately.


2. Maintain cleanliness standards.


3. Manage staff workload effectively.


4. Prevent future issues

Q1. The HR duties for housekeeping include managing and supporting housekeeping staff to ensure efficient operations and a clean, hygienic environment. Key responsibilities are: 1. Recruitment and Staffing H...read more
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Q1. Basic Information
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Q2. What is your current salary?
Ans. 
I am currently earning $50,000 per year.
• Provide the exact salary amount without hesitation.

• Be honest and transparent about your current salary.

• Avoid providing a range or vague answer.

• Example: My current salary is $50,000 per year.
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Q3. Why to join JW Marriot?
Ans. 
JW Marriott offers a prestigious brand, excellent career growth opportunities, and a supportive work environment.
• Prestigious brand known for luxury and exceptional service

• Opportunities for career growth and advancement within the company

• Supportive work environment with a focus on employee well-being and development
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Q4. What's salary expectation?
Ans. 
My salary expectation is in line with industry standards for a Housekeeping Manager position.
• Research average salaries for Housekeeping Managers in the area

• Consider years of experience and level of responsibility

• Be prepared to negotiate based on benefits and perks offered
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Job knowledge of current

Q1. Why to join this property?
Ans. 
I am drawn to this property for its reputation for exceptional service and commitment to guest satisfaction.
• Strong reputation for exceptional service

• Commitment to guest satisfaction

• Opportunities for growth and development

• Desire to be part of a successful team
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Q2. Salary expectation
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