AccorHotels Duty Manager Interview Questions and Answers for Experienced

HACCP stands for Hazard Analysis and Critical Control Points. It is a systematic approach to food safety management.

• HACCP is a preventive system used to identify, evaluate, and control food safety hazards.

• It involves seven principles: conducting hazard analysis, determining critical control points, establishing critical limits, monitoring procedures, corrective actions, verification, and record-keeping.

• HACCP is widely ...read more

Recovering a guest involves addressing their concerns and providing exceptional service.

• Listen actively to the guest's concerns

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative to resolve the issue

• Provide exceptional service to exceed guest expectations

• Follow up with the guest to ensure satisfaction

Experienced hotel manager with a passion for delivering exceptional guest experiences.

• Over 10 years of experience in the hospitality industry

• Strong leadership skills and ability to motivate teams

• Proven track record of increasing revenue and guest satisfaction

• Passionate about creating memorable experiences for guests

• Excellent communication and problem-solving skills

The QSR industry offers numerous opportunities for growth and innovation.

• Expansion into new markets and locations

• Introduction of new menu items and promotions

• Implementation of technology for improved efficiency

• Enhancement of customer experience through personalized services

• Collaboration with delivery platforms for increased convenience

• Development of sustainable and eco-friendly practices