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Accenture Senior Process Associate 2 Interview Questions and Answers
Accenture Senior Process Associate 2 Interview Experiences
1 interview found
rajesh gopal
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.
(4 Questions)
- Q1. I was hired as an experienced candidate, and the interview had two rounds. As it was a job fair iny city l, after the initial cv screening by the consultant, the main round was with the HR in which English...
- Q2. Why do you want to relocate to a big city like Bangalore?
- Q3. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
Good customer service can lead to repeat ...
- Q4. How will you handle an objection from a customer who is unhappy?
- Ans.
I would listen to the customer's concerns, empathize with their situation, offer a solution or alternative, and follow up to ensure their satisfaction.
Listen actively to the customer's concerns without interrupting
Empathize with the customer's situation and show understanding
Offer a solution or alternative to address the customer's unhappiness
Follow up with the customer to ensure their satisfaction with the resolution
(2 Questions)
- Q1. What is your salary expectation?
- Q2. How long do you plan to stay in this firm?
Interview Preparation Tips
Interview questions from similar companies
Rajan Basak
Reasoning aptitude test taken
(2 Questions)
- Q1. What is insurance
- Ans.
Insurance is a financial product that provides protection against specific risks in exchange for payment of a premium.
Insurance is a contract between an individual or entity and an insurance company.
The individual or entity pays a premium to the insurance company in exchange for coverage against specific risks.
Types of insurance include health insurance, life insurance, auto insurance, and property insurance.
Insurance ...
- Q2. What is health care claim adjudication
Anonymous
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.
(1 Question)
- Q1. About previous experience
Communication check. One random topic has been provided and had to speak on it for 3 minutes
(2 Questions)
- Q1. Outlook related troubleshooting
- Q2. Basic computer issues troubleshooting
Interview Preparation Tips
In terms of technical interview, keep yourself updated always about new computer technology updates. Before interview, be prepared for technical questions answers. Atleast basic technical troubleshooting deep knowledge should have. Also update yourself about all the Office 365 applications basic troubleshooting, mainly Outlook.
All the best!!
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(3 Questions)
- Q1. Drty yrdd ii8sd uiuwcf ijusd
- Q2. Cssru uuyee iiiinb4e iiited
- Q3. Dddfyy uuuhec hijjxs
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.
Measure a person ablity for Future knowledge
(1 Question)
- Q1. Why should you choose this field ? I choose this field for my extra activities, developing my knowledge in this field .so many systems software technologies in this field so choose this.
Interview Preparation Tips
Medium level test based on genral aptitude topics need to prepare well all the best..
(2 Questions)
- Q1. Python in depth qns ...
- Q2. Data structures and algorithms
Interview Preparation Tips
Level is medium to hard and hr convo will be friendly...
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 4 interview rounds.
Asked about Government vs private jobs
Sheets with 20 general questions
(2 Questions)
- Q1. Face to face interview
- Q2. Tell me about yourself
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Principles of accounting
- Ans.
Principles of accounting refer to the basic concepts and guidelines that govern the preparation and presentation of financial statements.
The principles of accounting include the accrual principle, the consistency principle, the materiality principle, and the conservatism principle.
Accrual principle states that revenue and expenses should be recognized when earned or incurred, regardless of when cash is received or paid...
- Q2. Questions on journal entries
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. They asked about Self introduction and previous employment experience
- Q2. And asked about PAN card and their purpose and why you choose HCL
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself?
- Q2. Why do you want to join this company?
- Q3. For email process you need to have a typing speed of 30 wpm because they will take your typing speed.
Interview Preparation Tips
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