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3 Global Services Senior Customer Service Associate Interview Questions and Answers for Experienced
Updated
7 Dec 2022
1 interview found
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I applied via Referral and was interviewed before Dec 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
General English Grammar to see how you understand the language so it can be applied to the Questions asked.
3
Personal Interview Round (2 Questions)
- Q1. You should know what is mentioned in your resume which is Very Important. Than your body language when your are asked to settle down and latter till the the end...read more View Answers (1)
- Q2. 1) Tell us about your self. (your entire resume profile that is printed.) 2) Speak on a topic for 2 mins (ether they could provide one or ask you to choose on c...read more Add Answer
Interview Preparation Tips
Topics to prepare for 3 Global Services Senior Customer Service Associate interview:
When you apply or going for a walk in interview you should know what the Company deals in so you are prepared for an answer.
1)Your dress code pays a very important role.
2)Prepare your self for the above mentioned question.
3) Remember which is a open ended question and a close one to respond confidently.
4) Your manners toward the entire session is in place or not should be behind your mind.
and finally the most important thing which most of us forget, do not let them handle the remote
control that will certainly help you to gain 100% of their regards.
- Current Topics
When you apply or going for a walk in interview you should know what the Company deals in so you are prepared for an answer.
1)Your dress code pays a very important role.
2)Prepare your self for the above mentioned question.
3) Remember which is a open ended question and a close one to respond confidently.
4) Your manners toward the entire session is in place or not should be behind your mind.
and finally the most important thing which most of us forget, do not let them handle the remote
control that will certainly help you to gain 100% of their regards.
Interview questions from similar companies
Senior Customer Service Associate Interview Questions
Teleperformance
Anonymous
posted on 29 Dec 2024
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (1 Question)
- Q1. Basic question like tell me about yourself and how many years of experience do you have ? Add Answer
2
Aptitude Test Round
SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.
3
One-on-one Round (1 Question)
- Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questi...read more Add Answer
4
Typing Test Round (1 Question)
- Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare for some common free speech topics such as social media, pollution, women empowerment, something about the place where you are from, favourite travel destination etc.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Nov 2024.
4 Interview Rounds
1
Group Discussion Round
Think about a topic and answer
2
Aptitude Test Round
General English grammar
3
Assignment Round
Email writing and typing speed
4
One-on-one Round (1 Question)
- Q1. Salary Discussion Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Offer Letter was given.
Saurabh Takkar
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Aptitude Test Round
Simple test - Basic question
2
One-on-one Round (2 Questions)
- Q1. Why you want to join and technical questions Add Answer
- Q2. Why you want to join us Add Answer
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before May 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (3 Questions)
- Q1. Previous experience. Add Answer
- Q2. About new technology Add Answer
- Q3. Roles and responsibilities Add Answer
3
HR Round (3 Questions)
- Q1. Grammar check and communication Add Answer
- Q2. Communication skills Add Answer
- Q3. Versant round // confidence level Add Answer
I applied via Naukri.com and was interviewed before Feb 2021.
3 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Self introduction,, previous experience, Add Answer
2
Assignment Round
Write essay on a topic
3
HR Round (1 Question)
- Q1. About myself and documentation and offer letter, all joining formalities were done. Add Answer
Interview Preparation Tips
Topics to prepare for Tech Mahindra Senior Customer Service Associate interview:
- Basic English, Apptitude test
Senior Customer Service Associate Interview Questions
Teleperformance
Anonymous
posted on 21 Jun 2024
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Dec 2023.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Work experience Add Answer
2
Assignment Round
Versant and assessment
3
One-on-one Round (2 Questions)
- Q1. Shift flexibility Add Answer
- Q2. Compensation discussion Add Answer
Sharan Sneha
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Company Website and was interviewed in Nov 2023.
4 Interview Rounds
1
Assignment Round
Grammer missing words
2
Assignment Round
Cx issues chat handling
3
Case Study Round
Voice assessment as per the query
4
Assignment Round
Voice assessment as per the case and recording and versant
Interview Preparation Tips
Interview preparation tips for other job seekers - Its good just we need a good grammer skills to attempt and a bit knowledge how to handle the customers.
I applied via Recruitment Consultant and was interviewed before Jul 2020.
7 Interview Rounds
Interview Questions
- Q1. I WAS ASKED TO TELL ABOUT MYSELF AND ABOUT MY EXPERIENCE WITH MY PREVIOUS COMPANY. I WAS ABOUT MY HOBBIES AND MY LIKES AND DISLIKES.MY INTERVIEW WAS TAKEN THRU ...read more
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - I WAS ONLY TOLD THAT I HAVE BEEN SELECTED FOR THE JOB AND TO WAIT OUTSIDE FOR A CONFIRMATION LETTER
Senior Customer Service Associate Interview Questions
Teleperformance
Anonymous
posted on 3 Jun 2024
Interview experience
Bad
Difficulty level
Hard
Duration
More than 8 weeks
Result
-
I applied via Job Portal and was interviewed before Jun 2023.
1 Interview Round
1
Assignment Round
They scheduled so many times assessments
Interview Preparation Tips
Interview preparation tips for other job seekers - My worst job ever was when I worked for a non-profit organization with Teleperformance in Marathahalli location. The job description was very vague, so I had difficulties knowing what I was responsible for at work, they will remove the people like tissue paper. They don't have minimum commonsense and BHR team don't know how to respect to the agents. They have own policy which no one can handle and follow . I scheduled a meeting with my manager to discuss the issue but they will debuted with me but HR, BHR, Manager no one can responded properly. They will remove the people if your performance is good also and they will say you that due to layoff we are removing the head counts. My best advice for everyone is don't join this Teleperformance company. I don't feel like my voice is heard in our team meetings. I've noticed some of our quieter team members don't have the chance to speak in meetings. Please make an effort to ensure everyone has the opportunity to contribute. Trainer's and Team leader's are good apart from these people HR, BHR, and total management is bull shit thing. They are using the people like tissue paper and throwing out from the organisation. I raised a ticket but BHR was closed my ticket by giving the silly response which is unprofessional way. Totally the worst management from HR and BHR team.
3 Global Services Interview FAQs
How many rounds are there in 3 Global Services Senior Customer Service Associate interview for experienced candidates?
3 Global Services interview process for experienced candidates usually has 3 rounds. The most common rounds in the 3 Global Services interview process for experienced candidates are Resume Shortlist, Aptitude Test and Personal Interview.
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