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3 Global Services

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3.6

based on 27 Reviews

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3 Global Services Senior Customer Service Associate Interview Questions and Answers

Updated 7 Dec 2022

3 Global Services Senior Customer Service Associate Interview Experiences

1 interview found

Senior Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 7 Dec 2022

I applied via Referral and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General English Grammar to see how you understand the language so it can be applied to the Questions asked.

Round 3 - Personal Interview 

(2 Questions)

  • Q1. You should know what is mentioned in your resume which is Very Important. Than your body language when your are asked to settle down and latter till the the end of the round how is your body language is ve...
  • Ans. Your dress code, your listening skills and your response plays a important role and not to forget your manners o how to respond if you have not heard the question or if they appreciate your answer which would provide you more 20% regards in your favour.
    • Answered Anonymously
    Add your answer
  • Q2. 1) Tell us about your self. (your entire resume profile that is printed.) 2) Speak on a topic for 2 mins (ether they could provide one or ask you to choose on current events) 3) Why have you applied at are...
    • Add your answer

Interview Preparation Tips

Topics to prepare for 3 Global Services Senior Customer Service Associate interview:
  • Current Topics
Interview preparation tips for other job seekers - Advice for the above Interview steps in word or points.

When you apply or going for a walk in interview you should know what the Company deals in so you are prepared for an answer.

1)Your dress code pays a very important role.
2)Prepare your self for the above mentioned question.
3) Remember which is a open ended question and a close one to respond confidently.
4) Your manners toward the entire session is in place or not should be behind your mind.
and finally the most important thing which most of us forget, do not let them handle the remote
control that will certainly help you to gain 100% of their regards.

Top trending discussions

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Interview Tips & Stories
2w
heartwarmingracoon
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works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
Got a question about 3 Global Services?
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Interview questions from similar companies

Senior Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic question like tell me about yourself and how many years of experience do you have ?
    • Add your answer
Round 2 - Aptitude Test 

SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.

Round 3 - One-on-one 

(1 Question)

  • Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questions about my hobbies, so if you are stating s...
    • Add your answer
Round 4 - Typing Test 

(1 Question)

  • Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before ops round or the SVAR/AMCAT test it depends ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for some common free speech topics such as social media, pollution, women empowerment, something about the place where you are from, favourite travel destination etc.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.

Senior Customer Service Associate Interview Questions & Answers

Amazon user image Anonymous

posted on 13 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

Think about a topic and answer

Round 2 - Aptitude Test 

General English grammar

Round 3 - Assignment 

Email writing and typing speed

Round 4 - One-on-one 

(1 Question)

  • Q1. Salary Discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Offer Letter was given.

Senior Customer Service Associate Interview Questions & Answers

Wipro user image Saurabh Takkar

posted on 13 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Simple test - Basic question

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to join and technical questions
    • Add your answer
  • Q2. Why you want to join us
    • Add your answer

Senior Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was online aptitude test (computer generated)

Round 2 - HR 

(2 Questions)

  • Q1. How are you doing?
    • Add your answer
  • Q2. Nice and transparent
    • Add your answer

Senior Customer Service Associate Interview Questions & Answers

Accenture user image Anonymous

posted on 9 May 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Previous experience.
    • Add your answer
  • Q2. About new technology
    • Add your answer
  • Q3. Roles and responsibilities
    • Add your answer
Round 3 - HR 

(3 Questions)

  • Q1. Grammar check and communication
    • Add your answer
  • Q2. Communication skills
    • Add your answer
  • Q3. Versant round // confidence level
    • Add your answer

Senior Customer Service Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 28 Mar 2022

I was interviewed in Feb 2022.

Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Where do you see yourself in 5 years?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best to achieve your goals

Senior Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 10 Sep 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, resolving issues, and providing product information

    • I have a proven track record of exceeding customer satisfaction goals

    • I am a strong communicator and pr...

    • Answered by AI
    Add your answer
  • Q2. Why you want to leave the previous company?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for new challenges and opportunities for growth

    • Desire to expand my skill set and knowledge in a different environment

    • Seeking a company with better career advancement prospects

    • Want to explore different work cultures and practices

    • Answered by AI
    Add your answer

Senior Customer Service Associate Interview Questions & Answers

Amazon user image Sharan Sneha

posted on 19 Dec 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Assignment 

Grammer missing words

Round 2 - Assignment 

Cx issues chat handling

Round 3 - Case Study 

Voice assessment as per the query

Round 4 - Assignment 

Voice assessment as per the case and recording and versant

Interview Preparation Tips

Interview preparation tips for other job seekers - Its good just we need a good grammer skills to attempt and a bit knowledge how to handle the customers.

Senior Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 6 Jul 2021

I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I WAS ASKED TO TELL ABOUT MYSELF AND ABOUT MY EXPERIENCE WITH MY PREVIOUS COMPANY. I WAS ABOUT MY HOBBIES AND MY LIKES AND DISLIKES.MY INTERVIEW WAS TAKEN THRU A CONSULTANCY IN 2003 SO OVER THE TIME A LOT ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I WAS ONLY TOLD THAT I HAVE BEEN SELECTED FOR THE JOB AND TO WAIT OUTSIDE FOR A CONFIRMATION LETTER

3 Global Services Interview FAQs

How many rounds are there in 3 Global Services Senior Customer Service Associate interview?
3 Global Services interview process usually has 3 rounds. The most common rounds in the 3 Global Services interview process are Resume Shortlist, Aptitude Test and Personal Interview.

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