24/7 Customer Senior Operations Manager Interview Questions and Answers

Q1. Design a file storage system
Ans. 
A scalable and secure file storage system design
• Utilize cloud storage for scalability and accessibility

• Implement encryption for data security

• Use redundancy and backups to prevent data loss

• Organize files in a hierarchical structure for easy retrieval

• Implement access controls to restrict unauthorized access
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Q1. General profile walkthrough conversation
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Q1. Management scenarios
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Q2. Why you want to switch
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Q3. Salary expectations and personal terms
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Q1. Elaborate experience and challenges
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Q2. Situation based questions on delivery management
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Q1. How to manage stakeholders
Ans. 
Managing stakeholders involves identifying their needs, communicating effectively, and building strong relationships.
• Identify key stakeholders and their interests

• Communicate regularly and transparently

• Build trust and rapport through active listening and responsiveness

• Address concerns and conflicts proactively

• Involve stakeholders in decision-making processes

• Monitor and evaluate stakeholder engagement

• Adjust strategies as
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Q2. What kind of reporting you do in your current role
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Q1. Some domain questions to understand you knowledge
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Q1. How do you design the schema which can scale upto billions of rows?
Ans. 
To design a schema that can scale up to billions of rows, consider partitioning, indexing, denormalization, and distributed systems.
• Partition the data to distribute it across multiple servers or shards.

• Use indexing techniques to optimize query performance.

• Consider denormalizing the schema to reduce joins and improve read performance.

• Utilize distributed systems and parallel processing to handle large data volumes.

• Implem...read more
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Case study including presentation on modeling techniques used

Q1. Why do you want to join MS
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Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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