24/7 Customer Associate - Team Lead Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and providing solutions

• Strong communication skills both written and verbal

• Ability to remain calm and professional in high-pressure situations

• Familiar with CRM systems and ticketing platforms

• Previous experience in retail customer service
Answered by AI
Add your answer
Q2. Walk me through the resume
Ans. 
I have a diverse background in customer service and communication skills.
• Started as a customer service representative at XYZ Company, handling inquiries and resolving issues

• Promoted to team lead, responsible for training new hires and managing escalations

• Completed a communication skills workshop to improve interactions with customers
Answered by AI
Add your answer

Q1. Walk me through the resume
Ans. 
Experienced in customer service and problem-solving skills, with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, honing communication and problem-solving skills

• Currently seeking to apply skills in customer support role
Answered by AI
Add your answer
Q2. Salary expectation
Add your answer

English test, email writing

Q1. I don't remember the questions as it was 13 years ago.
Add your answer
Q2. I don't remember the questions as it was 13 years ago.
Add your answer

Q1. I don't remember the questions as it was 13 years ago.
Add your answer
Q2. I don't remember the questions as it was 13 years ago.
Add your answer

Q1. Tell me about yourself
Ans. Share details from the begining but keep your answers crisp and short
Answered Anonymously
Add your answer
Q2. When can you join?
Ans. If you're not working buy sometime to research more about the company and take a small vacation/break before joining ning any company
Answered Anonymously
Add your answer

Q1. Work experience and skills
Add your answer
Q2. In this round you will be grilled so be prepared beforehand. Don't worry if you make a mistake you'll be given couple of chances but don't assume you've been selected
Add your answer

Q1. Brief about yourself
Add your answer
Q2. Emphasize only on your work experience and family background. Tell them what you've achieved and learnt from the previous organisation and don't say negatives. Don't be too optimistic as well try and be ne...read more
Add your answer

Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...read more
Add your answer

Q1. It was a computer test getting to know about your com skill
Add your answer

Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...read more
Add your answer

Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...read more
Add your answer

What is Balance sheet

What is tha discussion problem and solution

Q1. Talk about yourself and what do you know about the organisation (ADP)
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. What are your qualification
Add your answer