Teleperformance Customer experience Specialist salaries in Gurgaon / Gurugram

Likes

...i had only class 12 from ISC board. Couldnt afford colleges as i have no family. The pay offered i would say was better even though i only had a 12 pass certificate, additionally me being from Eng-Med school made it a lot easier. After working in TP for 4 months then finally saved money to pursue BBA distance. I started to take inbound calls of how to install the software on your computer or explaining the person that he is not hacked he just clicked a fake page and on the screen it says you are hacked and call me, so things like that. I was workin g for the campaign where they handled cyber security and Idendity theft. When i say this i m not exaggerating but promotion is baised/nepotism. After applying IJP(Promotions) which you can fill up after 9 months, so finalyy when i had completed 10 months i started filling IJP no response then it became a habit everytime i used to hear my training batch mates all leaving the company after 3 4 months without even serving notice as it was not worth it. I literally filled like more than 100 IJP and when filling those i made sure to read the requirements and qualifications but only after 1.2 years after filling 100+ IJP i got a call and was promoted. 21 months after joining as a agent picking around 35+ calls a day exceeding expectations nothing none of the work i performed as an agent was appreciated ever but i used to read the survey the customers left and if they write your name in the survey means that you helped the person to the best for which he is filling survey and wrting such things.

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Operations department are thw worst kinda people you can meet. Only after interacting with them that i got to know that yes such people also do exist.

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Salary on time

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They did not have good management The management did not have knowledge about the work even the Associates know the work more than them and Management put so much pressure on employees.Even we dont have proper Time to Eat and cancelling the weekoffs. So much Partiality in promotions. i dont suggest any other employee to work there and now work from was closed ,all emplyees under work from home lose their JOBS now.

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Ontime salary, emergency preference from your TL, premium working station, helpful colleagues.

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The company has lot of policies for it's client but when it comes to their employees they bare care about them, everytime we hear this candidate got ZTP this candidate got terminated. Clients and the organization itself do not care as they know very well if one employee leaves automatically someone else will automatically com in his/her place as there are thousands of employees working for this company. There is pressure regarding the performance as well.

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Worst worst worst Company. No work life balance, no job security. U have to be manager's favorite for promotions.Unprofessional managers who will humiliate one or the other Employee.There is nothing to like about TP.

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...ey don't have proper login tracker. For 8 hrs u have to login 10 hrs.Even For 7.50 login time they mark as half day and deduct amount from your salary. Plus the TL is another headache, u need to keep sayin him to correct the attendance.

Likes

I love the fact that the job security here is amazing and prefers their employees to stay within the TP family. Depending on your process and manager the experience can be worse to excellent . on average i can say that the work culture is 2.5/5.

Dislikes

The fact that the promotions here are do not match the package they offer. other than that everything is fine.