Airbnb Customer experience Specialist salaries in Gurgaon / Gurugram

Likes

I worked for Airbnb for over 4 Years and overall, it was a good experience.. The company culture is good. The Team spirit and bonding among colleagues made it easy place to work.

Dislikes

There are few areas where Airbnb could improve. While the work envirnment was positive but the salary wasn't competitive as especially considering the demands of the job. Additionally the majority of shifts were the night.

Likes

1) Flexibility 2) Work ethics 3) Environment 4) Professionalism

Dislikes

1) Sometimes salary get delay because they transfer through neft 2) See minor company politics is everywhere, will face a little but ignore and focus on your work

Likes

Only the compensation. Otherwise, I have continously been disappointed from lower to senior leadership. Everyone is plastic. They have heavy definitions of policies documented but nobody follows it.

Dislikes

Every organization is made of its management, it's people. The people here are neither efficient leaders nor even good human beings. I have interacted with Cheif Ethics Officer regarding an issue, on my face he promised to address it but after 2 days he went on 2 months of vacation. So my issues were not resolved or may I say manipulated.

Likes

- "Live and work Anywhere" Policy & work flexibility - Compensation and Benefits are best in the industry - Talented colleagues to work with.

Dislikes

- Alignment-based methodology where for any projects/ initiatives, you have to align all local and global stakeholders involved. Which extends the timelines and the projects go for longer than expected. - US-based decision control. Most of the decision-making power still lies in the US and India still being the power hub, doesn't get that liberty completely. - Perception-based culture to a certain extent.

Likes

Package and perks are good. Office is very creatively designed.

Dislikes

Sometimes management becomes biased and I have personally faced some issues. Although I would recommend to experience Airbnb culture and environment.