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ICICI Bank Customer Service Associate salaries in Mumbai

Annual salary range
0 - 4 years exp.
₹2.2 Lakhs - ₹3.5 Lakhs
Salary of majority employees
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13% more than the average Customer Service Associate Salary in Banking Companies for 0 - 4 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Customer Service Associate Salary
0 - 4 years exp. (5 salaries)
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₹2.2 L/yr - ₹3.5 L/yr

Finance & Accounting
Customer Service Associate Salary
1 - 3 years exp. (AmbitionBox Estimate)
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₹2.5 L/yr - ₹3.4 L/yr

BFSI, Investments & Trading
Customer Service Associate Salary
2 years exp. (AmbitionBox Estimate)
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₹3.1 L/yr - ₹3.5 L/yr

Last Updated: 8 Nov 2024

Companies similar to ICICI Bank for Customer Service Associate in Mumbai

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ICICI Bank Customer Service Associate Salary

0 - 4 years exp. (11 salaries)

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₹2.2 L/yr - ₹3.5 L/yr

vs
Company name Avg Annual Salary Open Jobs
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₹2 L/yr - ₹4.3 L/yr

arrow icon 3% more
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₹2 L/yr - ₹4.5 L/yr

arrow icon 9% less
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RBL Bank Customer Service Associate Salary

0 - 5 years exp. (10 salaries)

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₹1.7 L/yr - ₹2.2 L/yr

arrow icon 40% less
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Axis Bank Customer Service Associate Salary

0 - 4 years exp. (10 salaries)

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₹1.8 L/yr - ₹4.5 L/yr

arrow icon 18% less
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HDFC Bank Customer Service Associate Salary

0 - 4 years exp. (7 salaries)

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₹2 L/yr - ₹4.2 L/yr

arrow icon 5% less
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₹2 L/yr - ₹4 L/yr

arrow icon 1% less
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₹2 L/yr - ₹3.3 L/yr

arrow icon 17% less
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Yes Bank Customer Service Associate Salary

0 - 3 years exp. (3 salaries)

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₹2 L/yr - ₹3.4 L/yr

arrow icon 25% less
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₹4.2 L/yr - ₹7 L/yr

arrow icon 87% more
Customer Service Associate salary at ICICI Bank ranges between ₹2.2 Lakhs to ₹3.5 Lakhs per year for employees with less than 1 year of experience to 4 years. Salary estimates are based on 11 latest salaries received from various employees of ICICI Bank.

Latest annual salaries shared by ICICI Bank Customer Service Associate in Mumbai

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2 years exp.
11mo ago
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1 year exp.
11mo ago
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7 months exp.
1y ago
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3 years exp.
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4 years exp.
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1 year exp.

Experience wise ICICI Bank Customer Service Associate salaries in Mumbai

Last Updated: 8 Nov 2024

Experience Avg Annual Salary
Fresher (AmbitionBox Estimate)

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₹2.8 L/yr - ₹3.5 L/yr
1 year  (4 salaries)

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₹2.2 L/yr - ₹5.7 L/yr
2 years (AmbitionBox Estimate)

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₹2.9 L/yr - ₹3.7 L/yr
3 years  (3 salaries)

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₹2.8 L/yr - ₹6 L/yr
4 years (AmbitionBox Estimate)

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₹3.1 L/yr - ₹4 L/yr
ICICI Bank Customer Service Associate Salary and Career Growth

From

To

Customer Service Associate

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0 - 4 years exp.

Regional Head

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12 - 26 years exp.

Customer Service Associate

0 - 4 years exp.
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Relationship Manager

0 - 19 years exp.
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arrow icon 123% hike

Regional Head Sales

5 - 23 years exp.
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arrow icon 170% hike
Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

Similar Designation salaries in ICICI Bank

Senior Associate Salary
(123 salaries)
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₹1.5 L/yr - ₹3.8 L/yr
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₹1.75 L/yr - ₹5 L/yr
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₹1.05 L/yr - ₹8 L/yr
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₹1.5 L/yr - ₹4.21 L/yr
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₹1.8 L/yr - ₹3.8 L/yr
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₹2.61 L/yr - ₹3.05 L/yr
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₹2.05 L/yr - ₹3.28 L/yr
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₹2.25 L/yr - ₹3.05 L/yr

Salary related reviews for ICICI Bank

4.0

Rated by 2 employees for salary & benefits

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 24 Jun 2024

2.0
 for  Salary and Benefits

Likes

We are getting salary every month within first week of months

Dislikes

Work culture giving extra works with the name of upgrade with same salary , growth in salary wise and promotion wise it's very slow growth and there is no any incentive when making any service plus so no value for your work

read more
  • Salary - Poor
  • +3 more

Full Time

 · 

BFSI, Investments & Trading Department

3.0
  •  posted on 14 Mar 2025

2.0
 for  Salary and Benefits

Likes

Very focused on Skill development, no boss management culture, lots of data oriented actionable taken, very tech savvy and technology oriented, Strong HR policies.

read more
  • Skill development - Good
  • +1 more

Dislikes

...gement. Decision made only upon statistical reference instead of ground reality. Very poor compensation policy, no incentive or rating culture. Man marking, staff usages, proper staff onboarding, training and monitoring are missing. Depth not there to generate more business, thus missing out market share in most of the non metro or semi urban location.

read more
  • Salary - Poor
  • +1 more

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 20 Feb 2025

4.0
 for  Salary and Benefits

Likes

Good to work on icici

  • Salary - Good
  • +3 more

Dislikes

...and audit teams are involving the branches and wrong potrait to super officials. Low level lady staff are working for only salary not for organisation. They will escalate the small things to HR also.

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Full Time

 · 

Engineering - Software & QA Department

2.0
  •  posted on 02 Feb 2025

1.0
 for  Salary and Benefits

Likes

Bank Is Good But Many Peoples Are there is Old But Knowledge Less And Bank Haer Other Bank Employees Maximum Package And There Knowlege level is not up to the Mark. And old Employees struggling.

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  • Job security - Excellent
  • +1 more

Dislikes

Many Other Employee they Are hard working But New Comers are High Salary And old Employees Are Less Salary. So culture is Disaster, Because Of salary Defferent.

read more
  • Salary - Bad
  • +3 more

Full Time

 · 

IT & Information Security Department

4.0
  •  posted on 01 Feb 2025

3.0
 for  Salary and Benefits

Likes

Job Security

  • Job security - Good

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

read more
  • Work satisfaction - Poor
  • +1 more
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ICICI Bank Customer Service Associate Salary FAQs

What is the salary of Customer Service Associate at ICICI Bank in Mumbai?
The average salary of a Customer Service Associate at ICICI Bank in Mumbai typically ranges from ₹2.2 Lakhs to ₹3.5 Lakhs per year, depending on experience (from Fresher to 4 years).

The top 10% of Customer Service Associate in Mumbai at ICICI Bank earn more than ₹3.3 Lakhs per year, and the top 1% earn over ₹3.5 Lakhs per year. Customer Service Associate Salaries at ICICI Bank can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ ICICI Bank employees in India.
What is the estimated take home salary of a Customer Service Associate at ICICI Bank in Mumbai?
The estimated take-home salary of a Customer Service Associate at ICICI Bank in Mumbai typically ranges from ₹23,515 to ₹24,976 per month. This is based on the average salary range of ₹2.2 Lakhs to ₹3.5 Lakhs per year for employees with experience ranging from Fresher to 4 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of ICICI Bank. Check how we calculate in-hand salary with our in-hand salary calculator.
Which companies offer higher salaries than ICICI Bank for Customer Service Associate in India?
Karnataka Bank ₹4.2 Lakhs to ₹7.0 Lakhs per year
IDFC FIRST Bank ₹2.0 Lakhs to ₹4.3 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by ICICI Bank, depending on the role and experience level.
What is the salary of a Customer Service Associate in companies similar to ICICI Bank in Mumbai?
The salary of a Customer Service Associate at companies similar to ICICI Bank in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Kotak Mahindra Bank ₹2.0 Lakhs to ₹4.0 Lakhs per year
HDFC Bank ₹2.0 Lakhs to ₹4.2 Lakhs per year
Bank of Baroda ₹2.0 Lakhs to ₹4.5 Lakhs per year
IndusInd Bank ₹2.0 Lakhs to ₹3.3 Lakhs per year
Axis Bank ₹1.8 Lakhs to ₹4.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Customer Service Associate at ICICI Bank in Mumbai?
The salary growth for a Customer Service Associate at ICICI Bank in Mumbai depends on factors such as experience, performance, and promotions. On average, a Customer Service Associate in Mumbai can expect the following growth trajectory at ICICI Bank:

Experience Average Salary Range
Fresher ₹2.8 Lakhs to ₹3.5 Lakhs per year
1 year ₹2.2 Lakhs to ₹5.7 Lakhs per year
2 years ₹2.9 Lakhs to ₹3.7 Lakhs per year
3 years ₹2.8 Lakhs to ₹6.0 Lakhs per year
and so on.

Tell us how to improve this page.

ICICI Bank Customer Service Associate salary in Mumbai ranges between ₹2.2 Lakhs to ₹3.5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 11 ICICI Bank latest salaries received from various employees of ICICI Bank.