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Firstsource Solutions

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3.7

based on 4.4k Reviews

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Mumbai
Customer Success, Service & Operations

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Firstsource Solutions Customer Success, Service & Operations Department Salaries in Mumbai

based on 1.1k latest salaries
Designation Avg Annual Salary Open Jobs

Customer Service Representative

1 - 4 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4.5 L/yr

Operations Associate

Fresher · Mumbai (AmbitionBox Estimate)
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₹2.1 L/yr - ₹3.1 L/yr

Process Trainer

4 - 6 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.4 L/yr - ₹4 L/yr

Senior Customer Care Associate

3 - 4 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.3 L/yr - ₹3.9 L/yr

Training Manager

13 - 15 years exp. · Mumbai (AmbitionBox Estimate)
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₹14.5 L/yr - ₹16.2 L/yr

1 job opening

Real Time Analyst

4 - 5 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4 L/yr

MIS Coordinator

7 - 9 years exp. · Mumbai (AmbitionBox Estimate)
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₹5.1 L/yr - ₹6.5 L/yr

Senior Technical Support Officer

2 - 5 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.7 L/yr - ₹3.5 L/yr

Senior Back Office Executive

3 - 11 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.5 L/yr - ₹3.2 L/yr

Operations Executive

2 - 8 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.5 L/yr - ₹3 L/yr

Collection Agent

11 - 12 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.8 L/yr - ₹4.9 L/yr

Team Leader Customer Service

1 - 6 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.1 L/yr - ₹2.7 L/yr

Senior Associate Analyst

5 - 6 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.6 L/yr - ₹3.3 L/yr

Associate Director Operations

19 years exp. · Mumbai (AmbitionBox Estimate)
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₹19.5 L/yr - ₹22.3 L/yr

Back Office Customer Service Associate

3 - 4 years exp. · Mumbai (AmbitionBox Estimate)
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₹2 L/yr - ₹2.5 L/yr

Csa Analyst

1 - 2 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.1 L/yr - ₹2.6 L/yr

Non Voice Customer Service Associate

2 - 4 years exp. · Mumbai (AmbitionBox Estimate)
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₹1.7 L/yr - ₹2.5 L/yr

Process Operations Lead

15 - 16 years exp. · Mumbai (AmbitionBox Estimate)
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₹4.9 L/yr - ₹6.7 L/yr

Senior Collection Specialist

9 - 11 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.8 L/yr - ₹4.8 L/yr

Senior CS Executive

0 - 1 year exp. · Mumbai (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4.5 L/yr

Last Updated: 29 Jan, 2025

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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Salary related reviews for Firstsource Solutions

3.0

Rated by 221 employees for salary & benefits

Senior CSA in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 18 Jan 2025
5.0
 for  Salary and Benefits

Likes

Salary always on time everything good.

  • Salary - Excellent
    +2 more

Dislikes

There is no job security, team leader manager HR everyone is doing politics, if you made any mistake they will play politics and terminate from company no job security

read more
  • Job security - Bad
    +3 more

Customer Service Associate in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 04 Dec 2024
1.0
 for  Salary and Benefits

Likes

The worst company ever worked with no growth no salary

Dislikes

No proper environment behaviour the senior are doing arguments with the employees lots of politics inside backbiching taking employees as granted by seniors and the hrs

read more
  • Salary - Bad
    +5 more

Senior Associate in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 24 Sep 2023
2.0
 for  Salary and Benefits

Likes

There are job secure but salary noo way..

  • Job security - Good

Dislikes

...n't like management.. manager are poor all they don't know how to managed work.. I don't don't know how to they have pay very less salary and growth and increment very slow.. manager are very poor... do anything but without politics you can go away ..manager bhi apni wife ko dal rahe Hain ab toh😆😆. This is all politics

read more
  • Salary - Poor
    +4 more

Customer Service Associate in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 21 Mar 2023
3.0
 for  Salary and Benefits

Likes

Overall its a good company to start off your career with. Work culture is fun but really depends on which process you work with. Not too much of a load though. Satisfied with my time there with few ups and down which is still normal given the epidemic.

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  • Skill development - Good
    +4 more

Dislikes

Most importantly it's about the salary offered which is not so competent. Incentives are process driven so don't always compensate for that. Appraisals and promotions depend on your performance and other external factors.

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Customer Service Associate in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 13 Oct 2021
4.0
 for  Salary and Benefits

Likes

I Loved the culture and ambience of the Working environment, you have the job security and that's for sure. Teammates are supportive, Not Every TC is Good.

read more
  • Salary - Good
    +4 more

Dislikes

There is a lot of politics and the management doesn't address our issues. Thw salary is not that decent also the career growth is too slow.

read more
see more salary related reviews

Firstsource Solutions interview questions by designations

Customer Service Associate (24)Senior Associate (16)Senior Analyst (14)Customer Support Associate (10)
View all 267 interview experiences

Know more about Firstsource Solutions Mumbai

More about working at Firstsource Solutions

Firstsource Solutions Salary FAQs

How much does Firstsource Solutions pay per year?
The average Firstsource Solutions salary ranges from approximately ₹0.1 Lakh to ₹1.5 Lakh per year for a Data Entry Executive and ₹51 Lakhs to ₹61 Lakhs per year for a Vice President Technology. Salary estimates are based on 1.1k Firstsource Solutions salaries received from various employees of Firstsource Solutions. Firstsource Solutions employees rate the overall salary and benefits package 3.0/5 stars.
What is the highest salary in Firstsource Solutions?
The highest-paying job at Firstsource Solutions is a Vice President Technology with a salary of ₹51 Lakhs to ₹61 Lakhs per year. The top 10% of employees earn more than ₹7.50 lakhs per year. The top 1% earn more than a whopping ₹29.81 lakhs per year.
What is the minimum salary in Firstsource Solutions?
Minimum salary at Firstsource Solutions depends on the role you are applying for. For Customer Service Associate the minimum salary is ₹0.8 Lakh to ₹5 Lakhs per year, and for Associate the minimum salary is ₹1.5 Lakh to ₹5.3 Lakhs per year and so on.
What is the salary package for freshers in Firstsource Solutions?
The average salary at Firstsource Solutions for freshers varies from ₹0.6 Lakh to ₹5 Lakhs per year for Call Center Executive and ₹8 Lakhs to ₹13 Lakhs per year for Management Trainee.
What is the notice period at Firstsource Solutions in Customer Success, Service & Operations Department in Mumbai?
According to AmbitionBox, 38% of the Firstsource Solutions employees in Customer Success, Service & Operations Department in Mumbai reported a notice period of 1 Month, 29% reported a notice period of 2 Months and the remaining reported other notice period durations. This is based on 747 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at Firstsource Solutions , Mumbai is INRunlock blur . Salary estimates are based on 1.1k Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.

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