Capita Pune Service Desk Analyst Salaries by 20+ Employees (Updated 2025)

0 - 5 years exp.

₹2.2 Lakhs - ₹5 Lakhs

Avg. annual salary

Monthly In-hand Salary

16% less than the average Service Desk Analyst Salary in IT Services & Consulting Companies for 0 - 5 years of experience

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Salaries in different departments

Engineering - Hardware & Networks Service Desk Analyst Salary 0 - 5 years exp. (6 salaries)	₹2.2 L/yr - ₹4.9 L/yr
Customer Success, Service & Operations Service Desk Analyst Salary 0 - 4 years exp. (5 salaries)	₹2.6 L/yr - ₹4.5 L/yr
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IT & Information Security Service Desk Analyst Salary 2 - 5 years exp. (4 salaries)	₹2.8 L/yr - ₹4.5 L/yr

Last Updated: 22 Mar 2025

Companies similar to Capita for Service Desk Analyst in Pune

Capita Service Desk Analyst Salary

0 - 5 years exp. (20 salaries)

₹2.2 L/yr - ₹5 L/yr

Company name	Avg Annual Salary	Open Jobs
Cognizant Service Desk Analyst Salary 0 - 5 years exp. (7 salaries)	₹2 L/yr - ₹6.4 L/yr 30% more
Fujitsu Service Desk Analyst Salary 3 - 7 years exp. (6 salaries)	₹2.9 L/yr - ₹4.5 L/yr 5% less
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Wipro Service Desk Analyst Salary 0 - 6 years exp. (44 salaries)	₹1.8 L/yr - ₹8 L/yr 32% more	24 job openings
Veradigm Service Desk Analyst Salary 1 - 7 years exp. (23 salaries)	₹3.9 L/yr - ₹6.5 L/yr 38% more
Tech Mahindra Service Desk Analyst Salary 0 - 6 years exp. (13 salaries)	₹2.2 L/yr - ₹7 L/yr 26% more

Service Desk Analyst salary at Capita ranges between ₹2.2 Lakhs to ₹5 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 20 latest salaries received from various employees of Capita.

Experience wise Capita Service Desk Analyst salaries in Pune

Last Updated: 22 Mar 2025

Experience	Avg Annual Salary
Fresher (4 salaries)	₹2.2 L/yr - ₹3.3 L/yr
1 year (AmbitionBox Estimate)	₹3.2 L/yr - ₹4 L/yr
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2 years (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.3 L/yr
3 years (5 salaries)	₹2.8 L/yr - ₹5 L/yr
4 years (4 salaries)	₹3.7 L/yr - ₹4.9 L/yr
5 years (3 salaries)	₹4 L/yr - ₹8 L/yr

View all

Similar Designation salaries in Capita

Customer Service Executive Salary

(175 salaries)

₹1.5 L/yr - ₹6.7 L/yr

Team Manager Salary

(119 salaries)

₹5.6 L/yr - ₹11 L/yr

Senior Customer Service Executive Salary

(119 salaries)

₹1.9 L/yr - ₹6 L/yr

Senior Associate Salary

(100 salaries)

₹2.15 L/yr - ₹6.65 L/yr

Quality Analyst Salary

(74 salaries)

₹3 L/yr - ₹6.5 L/yr

Customer Care Executive Salary

(58 salaries)

₹1.75 L/yr - ₹4.5 L/yr

Business Analyst Salary

(50 salaries)

₹3.15 L/yr - ₹12.3 L/yr

Senior Analyst Salary

(34 salaries)

₹4 L/yr - ₹13.3 L/yr

Team Lead Salary

(34 salaries)

₹4.5 L/yr - ₹15.85 L/yr

Analyst Salary

(34 salaries)

₹3.3 L/yr - ₹8.1 L/yr

Top skills at Capita for Service Desk Analyst

Technical Support Service Desk Active Directory Desktop Support IT Service Desk technical helpdesk

Salary related reviews for Capita

3.0

Rated by 3 employees for salary & benefits

Customer Service Executive in Mumbai

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 12 Jan 2025

2.0

for Salary and Benefits

Likes

Nothing

Dislikes

... they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job

Salary - Poor

+6 more

Senior Customer Service Executive in Pune

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 22 Nov 2024

3.0

for Salary and Benefits

Likes

Pressure is less then other organisations.

Work-life balance - Good

Dislikes

I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.

Skill development - Poor

+4 more

Team Lead in Mumbai

Full Time

Engineering - Software & QA Department

1.0

• posted on 18 Jul 2024

1.0

for Salary and Benefits

Likes

Nothing

Dislikes

There is no difference between a Mule and a Capita employee. Poor compensation, no benefits or perks even on occassions like Diwali, women's day, no team outing, no RNRs on a larger scale. Dictatorship followed by the senior leadership.

Salary - Bad

+6 more

Senior Associate Operations in Mumbai

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 22 Dec 2024

2.0

for Salary and Benefits

Likes

There nothing you would like about this company, except on time salary

Dislikes

They will start showing their true colours after you're through OJT or 6 months. Not worth working hard at such companies as they don't appreciate it at all. It not a place for honest and hard working employees,. You can't even be sure about the appraisal,.

Salary - Poor

+6 more

Customer Service Executive in Mumbai

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 27 Jul 2024

3.0

for Salary and Benefits

Likes

Capita has good seating arrangement

Dislikes

They made us work extra hours without pay for overtime in the DPD process and the mentor Saquib was a Muslim guy so he gave preference to Muslims, and most of the employees in CapitaO2 process are Muslims

Skill development - Poor

+3 more

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Capita Service Desk Analyst Salary FAQs

What is the salary of Service Desk Analyst at Capita in Pune?

The average salary of a Service Desk Analyst at Capita in Pune typically ranges from ₹2.2 Lakhs to ₹5.0 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Service Desk Analyst in Pune at Capita earn more than ₹4.7 Lakhs per year, and the top 1% earn over ₹5.0 Lakhs per year. Service Desk Analyst Salaries at Capita can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 20+ Capita employees in India.

What is the estimated take home salary of a Service Desk Analyst at Capita in Pune?

The estimated take-home salary of a Service Desk Analyst at Capita in Pune typically ranges from ₹29,397 to ₹30,770 per month. This is based on the average salary range of ₹2.2 Lakhs to ₹5.0 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 20+ salaries received from various employees of Capita. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Service Desk Analyst at Capita in Pune?

To be a Service Desk Analyst at Capita in Pune, the key skills required include:

- Technical Support
- Service Desk
- Active Directory
- Desktop Support
- IT Service Desk

These skills are highly valued at Capita and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Capita for Service Desk Analyst in India?

Veradigm	₹3.9 Lakhs to ₹6.5 Lakhs per year
Wipro	₹1.8 Lakhs to ₹8.0 Lakhs per year
Cognizant	₹2.0 Lakhs to ₹6.4 Lakhs per year
Tech Mahindra	₹2.2 Lakhs to ₹7.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Capita, depending on the role and experience level.

What is the salary of a Service Desk Analyst in companies similar to Capita in Pune?

The salary of a Service Desk Analyst at companies similar to Capita in Pune varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Fujitsu

₹2.9 Lakhs to ₹4.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Service Desk Analyst at Capita in Pune?

The salary growth for a Service Desk Analyst at Capita in Pune depends on factors such as experience, performance, and promotions. On average, a Service Desk Analyst in Pune can expect the following growth trajectory at Capita:

Experience	Average Salary Range
Fresher	₹2.2 Lakhs to ₹3.3 Lakhs per year
1 year	₹3.2 Lakhs to ₹4.0 Lakhs per year
2 years	₹3.4 Lakhs to ₹4.3 Lakhs per year
3 years	₹2.8 Lakhs to ₹5.0 Lakhs per year

and so on.

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Capita Service Desk Analyst Salaries in Pune

Capita Service Desk Analyst salary in Pune ranges between ₹2.2 Lakhs to ₹5 Lakhs with an average annual salary of ₹. Salary estimates are based on 20 Capita latest salaries received from various employees of Capita.