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Air India Customer Service Agent salaries in India (Updated 2025)

Annual salary range
0 - 10 years exp.
₹1.6 Lakh - ₹4 Lakhs
Salary of majority employees
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6% less than the average Customer Service Agent Salary in Aviation Companies for 0 - 10 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Customer Service Agent Salary
1 - 6 years exp. (10 salaries)
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₹1.6 L/yr - ₹4 L/yr

Aviation & Aerospace
Customer Service Agent Salary
1 - 7 years exp. (10 salaries)
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₹1.6 L/yr - ₹3 L/yr

Food, Beverage & Hospitality
Customer Service Agent Salary
2 - 3 years exp. (3 salaries)
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₹2.2 L/yr - ₹4 L/yr

Administration & Facilities
Customer Service Agent Salary
0 - 5 years exp. (AmbitionBox Estimate)
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₹2.2 L/yr - ₹3.2 L/yr

Procurement & Supply Chain
Customer Service Agent Salary
5 - 6 years exp. (AmbitionBox Estimate)
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₹2.6 L/yr - ₹3 L/yr

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Last Updated: 16 Feb 2025

Companies similar to Air India for Customer Service Agent

Company name Avg Annual Salary Open Jobs
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₹1.5 L/yr - ₹3.5 L/yr

arrow icon 11% less
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Spicejet Customer Service Agent Salary

1 - 2 years exp. (7 salaries)

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₹2.2 L/yr - ₹4 L/yr

arrow icon 2% less
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₹1.2 L/yr - ₹4 L/yr

arrow icon 15% less
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Qatar Airways Customer Service Agent Salary

1 - 10 years exp. (126 salaries)

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₹3.3 L/yr - ₹10 L/yr

arrow icon 121% more
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₹2 L/yr - ₹3.3 L/yr

arrow icon 11% less
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₹4.2 L/yr - ₹6 L/yr

arrow icon 77% more
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₹2 L/yr - ₹2.2 L/yr

arrow icon 26% less
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AirAsia Customer Service Agent Salary

3 - 11 years exp. (5 salaries)

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₹3 L/yr - ₹5.1 L/yr

arrow icon 41% more
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₹1.5 L/yr - ₹3.9 L/yr

arrow icon 16% less
Customer Service Agent salary at Air India ranges between ₹1.6 Lakh to ₹4 Lakhs per year for employees with less than 1 year of experience to 10 years. Salary estimates are based on 42 latest salaries received from various employees of Air India.

Latest annual salaries shared by Air India Customer Service Agent

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Experience wise Air India Customer Service Agent salaries

Last Updated: 16 Feb 2025

Experience Avg Annual Salary
Fresher (AmbitionBox Estimate)

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₹2.2 L/yr - ₹4.3 L/yr
1 year  (5 salaries)

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₹1.7 L/yr - ₹2.5 L/yr
2 years  (7 salaries)

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₹1.6 L/yr - ₹3 L/yr
3 years  (9 salaries)

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₹1.6 L/yr - ₹4 L/yr
4 years  (5 salaries)

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₹2.5 L/yr - ₹3.2 L/yr
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Similar Designation salaries in Air India

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₹1.35 L/yr - ₹6 L/yr
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₹4.5 L/yr - ₹10.3 L/yr
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₹2.5 L/yr - ₹6 L/yr
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₹1.5 L/yr - ₹3 L/yr
Customer Agent Salary
(32 salaries)
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₹2 L/yr - ₹5.15 L/yr
Supervisor Salary
(31 salaries)
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₹2 L/yr - ₹8.1 L/yr
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₹2 L/yr - ₹4.2 L/yr
Data Analyst Salary
(27 salaries)
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₹3 L/yr - ₹9.6 L/yr
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₹3 L/yr - ₹6.2 L/yr
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₹3 L/yr - ₹8.3 L/yr

Salary related reviews for Air India

3.7

Rated by 9 employees for salary & benefits

Ground staff Department

4.0
  •  posted on 13 Jun 2022

4.0
 for  Salary and Benefits

Likes

...ronment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling company policies are good, appraisal are fair and they give good salary hike and bonus every year.

read more
  • Salary - Good
  • +6 more

Dislikes

There is a lot of politics and the management doesn't address our issues. Salary is decent but career growth is slow. There is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

read more

Full Time

 · 

IT & Information Security Department

1.0
  •  posted on 21 Feb 2025

1.0
 for  Salary and Benefits

Likes

Good Salary and Perks: If you have the right connections with top management ( family members, relatives, friends etc), you're rewarded with a great salary, impressive designations and hefty hikes even though you lack skills or domain knowledge.

read more

Dislikes

...ng HR with concerns only results in them echoing "We're facing the same issues". Expect no resolutions - Gossip & Lack of Confidentiality: 1 to 1 HR meetings soon become the hottest gossip around the office - Salary Discrepancies & Inconsistences: There are significant disparities in pay and roles, with designations arbitrarily assigned. - Unapproachable and Rude" The HR team is not only unhelpful but also downright rude 2. Leadership dynamics: - Mandatory Flattery: Employees are forced to address the Chief Digital and Technology officer as " Doctor Satya", reinforcing a cult-like reverence - Rigid Work From Home Policy- WFH is a luxury rarely granted even during emergencies, leaving employees to practically "beg" for any flexibility 3. Work Culture: -TCS Clone Syndrome: The company seems hell-bent to replicating TCS's work culture. Senior management predominantly hails from TCS, fostering an environment steeped in outdated practices and political manoeuvring. You can see this the most in the Kochi office with real backstabbing actions from the head and sides. 4. Unstructured Product Development: -Ad-Hoc Requirements: Product development is driven by Satya's (I forgot to add Dr) verbal directives with no clear roadmaps or designated product owners. -Deadline Madness: The focus is solely on meeting last-minute deadlines for high-stakes demos, creating a pressure cooker environment - Backstabbing Politics: The upper echelons, a close-knit subset of TCS alumini, thrive on internal politics. Criticize anyone or challenge the recruitment process and you'll find yourself on the receiving end of betrayal/ 5. Team Hierarchy Issues: - Skewed grading: It's not uncommon to see team members outranking their leads, sometimes even with 10+ years of experience and skill set being undervalued compared to freshers or favouritism recruits. - Nepotistic Promotions: Only those with the right connections can secure a position just beneath the head, regardless of merit 6. Recruitment Issues: - Favouritism over merits: Hiring decisions favour personal connections (notably TCS friends) over actual skill sets. It's common for recruits with minimal experience or competency to be paid more than industrial standards while deserving candidates are left aside

read more
  • Salary - Bad
  • +5 more

Full Time

 · 

Engineering - Software & QA Department

3.0
  •  posted on 07 Dec 2024

3.0
 for  Salary and Benefits

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

read more
  • Skill development - Good
  • +2 more

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.

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  • Promotions - Poor
  • +1 more

Full Time

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Production, Manufacturing & Engineering Department

2.0
  •  posted on 05 Oct 2023

1.0
 for  Salary and Benefits

Likes

There are b787-9 aircrafts so you get a chance to learn and gain experience.

  • Job security - Excellent

Dislikes

...tally unprofessional when you ask for leave he'll treat you like a street dog . There is no work life balance and neither is there any good compensation.

read more
  • Salary - Bad
  • +5 more

Contractual

 · 

Aviation & Aerospace Department

5.0
  •  posted on 21 Nov 2023

5.0
 for  Salary and Benefits

Likes

Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.

read more
  • Salary - Excellent
  • +6 more

Dislikes

No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.

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Air India Customer Service Agent Salary FAQs

What is the salary of Customer Service Agent at Air India ?
The average salary of a Customer Service Agent at Air India in India typically ranges from ₹1.6 Lakhs to ₹4.0 Lakhs per year, depending on experience (from Fresher to 10 years).

The top 10% of Customer Service Agent at Air India earn more than ₹3.1 Lakhs per year, and the top 1% earn over ₹4.0 Lakhs per year. Customer Service Agent Salaries at Air India can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 40+ Air India employees in India.
What is the estimated take home salary of a Customer Service Agent at Air India in India?
The estimated take-home salary of a Customer Service Agent at Air India in India typically ranges from ₹19,958 to ₹21,622 per month. This is based on the average salary range of ₹1.6 Lakhs to ₹4.0 Lakhs per year for employees with experience ranging from Fresher to 10 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 40+ salaries received from various employees of Air India. Check how we calculate in-hand salary with our in-hand salary calculator.
Which companies offer higher salaries than Air India for Customer Service Agent in India?
Qatar Airways ₹3.3 Lakhs to ₹10.0 Lakhs per year
Emirates Airlines ₹4.2 Lakhs to ₹6.0 Lakhs per year
AirAsia ₹3.0 Lakhs to ₹5.1 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Air India, depending on the role and experience level.
What is the salary of a Customer Service Agent in companies similar to Air India in India?
The salary of a Customer Service Agent at companies similar to Air India in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Spicejet ₹2.2 Lakhs to ₹4.0 Lakhs per year
Bird Worldwide Flight Services ₹2.0 Lakhs to ₹3.3 Lakhs per year
InterGlobe Aviation ₹1.5 Lakhs to ₹3.5 Lakhs per year
Air India Sats Airport Services ₹1.2 Lakhs to ₹4.0 Lakhs per year
British Airways ₹1.5 Lakhs to ₹3.9 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Customer Service Agent at Air India in India?
The salary growth for a Customer Service Agent at Air India depends on factors such as experience, performance, and promotions. On average, a Customer Service Agent can expect the following growth trajectory at Air India:

Experience Average Salary Range
Fresher ₹2.2 Lakhs to ₹4.3 Lakhs per year
1 year ₹1.7 Lakhs to ₹2.5 Lakhs per year
2 years ₹1.6 Lakhs to ₹3.0 Lakhs per year
3 years ₹1.6 Lakhs to ₹4.0 Lakhs per year
and so on.

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Air India Customer Service Agent salary in India ranges between ₹1.6 Lakh to ₹4 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 42 Air India latest salaries received from various employees of Air India.