Upload Button Icon Add office photos
filter salariesFilter salaries by
Experience
Location
Department

Air India Customer Service Agent salaries in India (Updated 2025)

Annual salary range
0 - 10 years exp.
₹1.6 Lakh - ₹4 Lakhs
Salary of majority employees
unlock blur
unlock blur Lock Unlock

6% less than the average Customer Service Agent Salary in Aviation Companies for 0 - 10 years of experience

Interested in this particular role?

Salaries in different departments

Customer Success, Service & Operations
Customer Service Agent Salary
1 - 6 years exp. (10 salaries)
unlock-blur Lock Unlock

₹1.6 L/yr - ₹4 L/yr

Aviation & Aerospace
Customer Service Agent Salary
1 - 7 years exp. (10 salaries)
unlock-blur Lock Unlock

₹1.6 L/yr - ₹3 L/yr

Food, Beverage & Hospitality
Customer Service Agent Salary
2 - 3 years exp. (3 salaries)
unlock-blur Lock Unlock

₹2.2 L/yr - ₹4 L/yr

Administration & Facilities
Customer Service Agent Salary
0 - 5 years exp. (AmbitionBox Estimate)
unlock-blur Lock Unlock

₹2.2 L/yr - ₹3.2 L/yr

Procurement & Supply Chain
Customer Service Agent Salary
5 - 6 years exp. (AmbitionBox Estimate)
unlock-blur Lock Unlock

₹2.6 L/yr - ₹3 L/yr

View all

Last Updated: 16 Feb 2025

Companies similar to Air India for Customer Service Agent

Company name Avg Annual Salary Open Jobs
unlock blur Lock Unlock

₹1.5 L/yr - ₹3.5 L/yr

arrow icon 11% less
Logo
Spicejet Customer Service Agent Salary

1 - 2 years exp. (7 salaries)

unlock blur Lock Unlock

₹2.2 L/yr - ₹4 L/yr

arrow icon 2% less
unlock blur Lock Unlock

₹1.2 L/yr - ₹4 L/yr

arrow icon 15% less
Logo
Qatar Airways Customer Service Agent Salary

1 - 10 years exp. (126 salaries)

unlock blur Lock Unlock

₹3.3 L/yr - ₹10 L/yr

arrow icon 121% more
unlock blur Lock Unlock

₹2 L/yr - ₹3.3 L/yr

arrow icon 10% less
unlock blur Lock Unlock

₹4.2 L/yr - ₹6 L/yr

arrow icon 77% more
unlock blur Lock Unlock

₹2 L/yr - ₹2.2 L/yr

arrow icon 26% less
Logo
AirAsia Customer Service Agent Salary

3 - 11 years exp. (5 salaries)

unlock blur Lock Unlock

₹3 L/yr - ₹5.1 L/yr

arrow icon 41% more
Logo
unlock blur Lock Unlock

₹1.5 L/yr - ₹3.9 L/yr

arrow icon 16% less

Women @ Work is now live!

Explore industry insights, find exclusive jobs & unlock exciting rewards

Customer Service Agent salary at Air India ranges between ₹1.6 Lakh to ₹4 Lakhs per year for employees with less than 1 year of experience to 10 years. Salary estimates are based on 42 latest salaries received from various employees of Air India.

Latest annual salaries shared by Air India Customer Service Agent

2w ago
avg blur mobile Lock Unlock
3 years exp.
1y ago
avg blur mobile Lock Unlock
3 years exp.
1y ago
avg blur mobile Lock Unlock
2 years exp.
1y ago
avg blur mobile Lock Unlock
4 years exp.
1y ago
avg blur mobile Lock Unlock
7 years exp.
1y ago
avg blur mobile Lock Unlock
5 years exp.
1y ago
avg blur mobile Lock Unlock
4 years exp.
1y ago
avg blur mobile Lock Unlock
3 years exp.
1y ago
avg blur mobile Lock Unlock
3 years exp.
1y ago
avg blur mobile Lock Unlock
6 years exp.

Experience wise Air India Customer Service Agent salaries

Last Updated: 16 Feb 2025

Experience Avg Annual Salary
Fresher (AmbitionBox Estimate)

unlock blur Lock Unlock

₹2.2 L/yr - ₹4.3 L/yr
1 year  (5 salaries)

unlock blur Lock Unlock

₹1.7 L/yr - ₹2.5 L/yr
2 years  (7 salaries)

unlock blur Lock Unlock

₹1.6 L/yr - ₹3 L/yr
3 years  (9 salaries)

unlock blur Lock Unlock

₹1.6 L/yr - ₹4 L/yr
4 years  (5 salaries)

unlock blur Lock Unlock

₹2.5 L/yr - ₹3.2 L/yr
View all

Similar Designation salaries in Air India

unlock blur Lock Unlock
₹1.35 L/yr - ₹5 L/yr
unlock blur Lock Unlock
₹4.51 L/yr - ₹10 L/yr
unlock blur Lock Unlock
₹2.5 L/yr - ₹6 L/yr
unlock blur Lock Unlock
₹1.5 L/yr - ₹3 L/yr
Supervisor Salary
(33 salaries)
unlock blur Lock Unlock
₹2.4 L/yr - ₹8.1 L/yr
Customer Agent Salary
(32 salaries)
unlock blur Lock Unlock
₹2 L/yr - ₹5.15 L/yr
unlock blur Lock Unlock
₹2 L/yr - ₹4.2 L/yr
Data Analyst Salary
(27 salaries)
unlock blur Lock Unlock
₹3 L/yr - ₹9.6 L/yr
unlock blur Lock Unlock
₹3 L/yr - ₹8.3 L/yr
unlock blur Lock Unlock
₹3 L/yr - ₹7 L/yr
Contribute & help others!
anonymous
You can choose to be anonymous

Salary related reviews for Air India

3.7

Rated by 9 employees for salary & benefits

Ground staff Department

4.0
  •  posted on 13 Jun 2022

4.0
 for  Salary and Benefits

Likes

...ronment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling company policies are good, appraisal are fair and they give good salary hike and bonus every year.

read more
  • Salary - Good
  • +6 more

Dislikes

There is a lot of politics and the management doesn't address our issues. Salary is decent but career growth is slow. There is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

read more

Full Time

 · 

IT & Information Security Department

1.0
  •  posted on 21 Feb 2025

1.0
 for  Salary and Benefits

Likes

Good Salary and Perks: If you have the right connections with top management ( family members, relatives, friends etc), you're rewarded with a great salary, impressive designations and hefty hikes even though you lack skills or domain knowledge.

read more

Dislikes

...ng HR with concerns only results in them echoing "We're facing the same issues". Expect no resolutions - Gossip & Lack of Confidentiality: 1 to 1 HR meetings soon become the hottest gossip around the office - Salary Discrepancies & Inconsistences: There are significant disparities in pay and roles, with designations arbitrarily assigned. - Unapproachable and Rude" The HR team is not only unhelpful but also downright rude 2. Leadership dynamics: - Mandatory Flattery: Employees are forced to address the Chief Digital and Technology officer as " Doctor Satya", reinforcing a cult-like reverence - Rigid Work From Home Policy- WFH is a luxury rarely granted even during emergencies, leaving employees to practically "beg" for any flexibility 3. Work Culture: -TCS Clone Syndrome: The company seems hell-bent to replicating TCS's work culture. Senior management predominantly hails from TCS, fostering an environment steeped in outdated practices and political manoeuvring. You can see this the most in the Kochi office with real backstabbing actions from the head and sides. 4. Unstructured Product Development: -Ad-Hoc Requirements: Product development is driven by Satya's (I forgot to add Dr) verbal directives with no clear roadmaps or designated product owners. -Deadline Madness: The focus is solely on meeting last-minute deadlines for high-stakes demos, creating a pressure cooker environment - Backstabbing Politics: The upper echelons, a close-knit subset of TCS alumini, thrive on internal politics. Criticize anyone or challenge the recruitment process and you'll find yourself on the receiving end of betrayal/ 5. Team Hierarchy Issues: - Skewed grading: It's not uncommon to see team members outranking their leads, sometimes even with 10+ years of experience and skill set being undervalued compared to freshers or favouritism recruits. - Nepotistic Promotions: Only those with the right connections can secure a position just beneath the head, regardless of merit 6. Recruitment Issues: - Favouritism over merits: Hiring decisions favour personal connections (notably TCS friends) over actual skill sets. It's common for recruits with minimal experience or competency to be paid more than industrial standards while deserving candidates are left aside

read more
  • Salary - Bad
  • +5 more

Full Time

 · 

Engineering - Software & QA Department

3.0
  •  posted on 07 Dec 2024

3.0
 for  Salary and Benefits

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

read more
  • Skill development - Good
  • +2 more

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.

read more
  • Promotions - Poor
  • +1 more

Full Time

 · 

Production, Manufacturing & Engineering Department

2.0
  •  posted on 05 Oct 2023

1.0
 for  Salary and Benefits

Likes

There are b787-9 aircrafts so you get a chance to learn and gain experience.

  • Job security - Excellent

Dislikes

...tally unprofessional when you ask for leave he'll treat you like a street dog . There is no work life balance and neither is there any good compensation.

read more
  • Salary - Bad
  • +5 more

Contractual

 · 

Aviation & Aerospace Department

5.0
  •  posted on 21 Nov 2023

5.0
 for  Salary and Benefits

Likes

Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.

read more
  • Salary - Excellent
  • +6 more

Dislikes

No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.

see more salary related reviews

Discover interview dos and don'ts from real experiences

Air India Customer Service Agent Salary FAQs

What is the salary of Customer Service Agent at Air India?
Customer Service Agent salary at Air India in India ranges between ₹1.6 Lakhs to ₹4.0 Lakhs for less than 1 year of experience to 10 years. According to our estimates it is 6% less than the average Customer Service Agent Salary in India. Salary estimates are based on 42 latest salaries received from various employees of Air India India.
How does the salary of a Customer Service Agent at Air India India compare with the average salary range for this job?
The average salary of a Customer Service Agent at Air India is 6% less than the average salary of a Customer Service Agent in India. To know exact salary insights, login to view.
Which similar companies are paying more than Air India to a Customer Service Agent in India?
  • Qatar Airways Customer Service Agent Salary - ₹3.3 Lakhs to ₹10.0 Lakhs per year
  • Emirates Airlines Customer Service Agent Salary - ₹4.2 Lakhs to ₹6.0 Lakhs per year
  • AirAsia Customer Service Agent Salary - ₹3.0 Lakhs to ₹5.1 Lakhs per year
What is the salary of a Customer Service Agent in companies similar to Air India in India?
  • Spicejet Customer Service Agent Salary - ₹2.2 Lakhs to ₹4.0 Lakhs per year
  • Bird Worldwide Flight Services Customer Service Agent Salary - ₹2.0 Lakhs to ₹3.3 Lakhs per year
  • InterGlobe Aviation Customer Service Agent Salary - ₹1.5 Lakhs to ₹3.5 Lakhs per year
  • Air India Sats Airport Services Customer Service Agent Salary - ₹1.2 Lakhs to ₹4.0 Lakhs per year
  • British Airways Customer Service Agent Salary - ₹1.5 Lakhs to ₹3.9 Lakhs per year
What is the estimated take home salary of a Customer Service Agent at Air India in India?
The estimated take-home salary of a Customer Service Agent at Air India ranges between ₹19,958 per month to ₹21,622 per month in India. The take-home salary calculation is based on the average Air India Customer Service Agent salary in India which ranges between ₹1.6 Lakhs to ₹4.0 Lakhs per year for employees with less than 1 year of experience to 10 years. Check how did we calculate take home salary?
What is the notice period for Customer Service Agent at Air India?
According to AmbitionBox, 40% of the Air India Customer Service Agents reported a notice period of 1 Month, 30% reported a notice period of 3 Months and the remaining reported other notice period durations. This is based on 10 responses on AmbitionBox in last 2 years.

Recently Viewed

PHOTOS

InsuranceDekho

3 office photos

LIST OF COMPANIES

Credit Bajaar

Overview

SALARIES

Oyo Rooms

REVIEWS

Swan Defence and Heavy Industries

No Reviews

SALARIES

Air India

SALARIES

Oyo Rooms

JOBS

Air India

No Jobs

SALARIES

Oyo Rooms

JOBS

Oyo Rooms

No Jobs

Tell us how to improve this page.

Air India Customer Service Agent salary in India ranges between ₹1.6 Lakh to ₹4 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 42 Air India latest salaries received from various employees of Air India.

Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent