British Airways Customer Service Agent salaries in India

Likes

For beginners it's okay but for professionals it's just not helping in any aspect!!

Dislikes

...le available space so if you have sn urgency then you tossed amongst floors. 10.This is first org that has got people promoted with reduced salary and more responsibility. Agents earn more than any shift supervisors here.

Likes

nothing worst place to work if u dont have any option then only work.

Dislikes

...u will be put on pip. after completion on first year only 3-5 percent appraisal. if u take any CL you will loose all the bonus. Only sales team make money rest is us less. Manager are worst only good for girls they are favoured more as the upper department controlled by women only. If you are working in US cs and exec team good luck u will be working 1:30 am shifts. you will not get two week off together when new roster comes out so personal life is gone. if you get worst manager which most of them are they will not approve your emergency leaves if you have health humble request dont join they dont care even if you have cancer.

Likes

I loved the standard working hours and yes, the training period was good.

Dislikes

The salary package and incentive aspect was really poor. On top of it we used to get peanuts for doing OT, like 52 bucks for 2.5 hours of OT... I hope the amount has been increased to 53 bucks now!!!!!

Likes

Salary gets credited on time. Provides both side cabs or transport allowance for self commute.

Dislikes

Sluggish management Internal politics and groupism Inexperienced higher management Old age thought process and management strategy, despite being an aviation Tools/platform is outdated No work life balance No benefits for male staff in terms of paternity leave (14 days)