British Airways is rated
3.1 out of 5 stars on
AmbitionBox, based on 4 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction wit
...
Read more
British Airways is rated
3.1 out of 5 stars on
AmbitionBox, based on 4 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
4 reviews found
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Popular
Service Executive in
Gurgaon / Gurugram
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Salary
2.0
Skill development
5.0
Job security
2.0
Promotions
1.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 06 Feb 2023
Likes
For beginners it's okay but for professionals it's just not helping in any aspect!!
Job security - Excellent
Dislikes
1. Poor rostering.
2. INR 500/- deduction for per transport miss.
3. Post shift over cab hold for 30mins any staff can place. Earlier the same cab hold was for 50 mins. If your shift is over and u stuck in call other 6 people in cab will suffer wait time.
4. Average tenure of staff working is not more than 1 year which means peopleleave and attrition rate is too high and people don't leave offices they leave their bosses.
5. Cafeteria has only packed items available like Sandwich and chips/tea. Bonus late shift comers are beggers they have nothing.
6. At times mandate overtime is also pushed.
7. You can not afford any unsched on weekends; incentive would cut out plus bonus is memo issuance which will impact your overall appraisal
8. Seat assignments happen so donot sit with your team people basically you are within a team but you get to meet your team people shift wise.
9. Only two people can go washroom at once as they have only two people available space so if you have sn urgency then you tossed amongst floors.
10.This is first org that has got people promoted with reduced salary and more responsibility. Agents earn more than any shift supervisors here....Read More
Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Service Executive in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
3.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 11 Apr 2023
Likes
I uses to dream about this company once upon a time but now it's no more same I m living the dream already n really I m not sure about others but it makes me feel good about that i m a part of it now n I hope with my finger crossed that I will be counting my years with growth ahead
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Support Executive in
Meerut
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 09 Mar 2025
Likes
Working culture with no burden
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Not providing work from home
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Executive in
New Delhi
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 05 Mar 2025
Likes
Salary - Good
Skill development - Good
Job security - Good
Work-life balance - Good
Overall Rating
Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 25 Feb 2025
Likes
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Overall Rating
Customer Service Executive in
New Delhi
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 03 Dec 2024
Likes
worst company ever
Dislikes
work pressure and poor office politics
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Customer Care Executive in
Noida
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 03 Oct 2024
Likes
Type of work
Dislikes
There are a list for me. To be honest it's a pathetic company to work with. They have holded 2 months of salary for me plus 3 months of incentives and allowances because I was on my notice period.
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Process Associate in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
4.0
Skill development
5.0
Job security
4.0
Promotions
3.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 02 Jun 2024
Likes
All good
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Good
Dislikes
Salary and company policies
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Process Associate in
New Delhi
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 13 Mar 2024
Likes
Bamba damba yo ma cho
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Jamba bamba damba pampa lala
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Care Executive in
New Delhi
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 21 Sep 2023
Likes
Work culture
Pay
Incentives
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Getting breaks is difficult
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
Gurgaon / Gurugram
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
2.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 19 Dec 2023
Likes
Perks like staff travel benefits
Job security - Good
Company culture - Good
Work-life balance - Good
Dislikes
No self improvement time - lots of platform given however not able to utilise it due to lack of time caused by multiple shifts
Skill development - Poor
Quality Analyst in
Gurgaon / Gurugram
Full Time
·
Business Process Quality Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 13 May 2023
Likes
Nothing
Dislikes
There is politics and manipulation’s.
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Other British Airways Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 12 Mar 2025
Likes
The first foremost thing I would like to say, Staff travel benefits with all partner, realise to all Friends and family with 90% off ticket to wherever you fly. Honestly, the word culture, everyone was amazing. They all are friendly nature. They are polite, kind and professional. Call BA is absolutely amazing, but the only thing which I think was not good about the parameters, you need to maintain to get incentive....Read More
Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Work pressure was initially not too much but later on it was too much to get incentives you need to maintain AHT,Quality,CSAT-DSAT,Hold,Break leakage, Attendance. this were the parameter you need to maintain to get ₹10,000 as an incentive and it is too much difficult to maintain.
Customer Experience Supervisor in
Noida
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
1.0
Skill development
3.0
Job security
3.0
Promotions
2.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 20 Dec 2024
Likes
Salary gets credited on time.
Provides both side cabs or transport allowance for self commute.
Dislikes
Sluggish management
Internal politics and groupism
Inexperienced higher management
Old age thought process and management strategy, despite being an aviation
Tools/platform is outdated
No work life balance
No benefits for male staff in terms of paternity leave (14 days)
Skill development - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Team Manager in
Noida
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 01 Oct 2024
Likes
The complaint has given me ample amount of opportunities and promotions. I enjoy working with British Airways. Even during CORONA time we were timely paid and no one was sacked which is quiet appreciating.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Advisor in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
4.0
Skill development
3.0
Job security
3.0
Promotions
2.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 30 Sep 2024
Likes
Only few activities like diwali celebration and holi celebration was good but for that also u have to utilise your break to enjoy no extra breaks
Skill development - Good
Dislikes
The management has created stupid policies, very poor management.
Even if u r performing well, if u are not well and took sick leave they wil scold you and u will also not be getting any approve leave in the furture. Rubbish!
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Executive in
New Delhi
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 21 Mar 2025
Dislikes
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Overall Rating
Team Manager in
New Delhi
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
2.0
Skill development
4.0
Job security
3.0
Promotions
1.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 20 Mar 2025
Likes
NA
Job security - Good
Dislikes
Unrealistic expectations
Skill development - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Associate Data Analyst in
New Delhi
Full Time
·
Business Intelligence & Analytics Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
2.0
Skill development
5.0
Job security
3.0
Promotions
3.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 13 Mar 2025
Likes
Job security - Excellent
Company culture - Excellent
Dislikes
Skill development - Poor
Overall Rating
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
2.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 12 Mar 2025
Likes
Working environment. Diversity and inclusivity.
Skill development - Good
Job security - Good
Work-life balance - Good
Dislikes
Leave policy is bad. For sick leave you have to take approval 3 days prior with an appointment letter.
People also ask about British Airways's Service Executives
How is British Airways to work for?
British Airways is rated 3.1 out of 5, based on 2 reviews by employees on AmbitionBox.
British Airways is known for Company culture which is rated at the top and given a rating of 4.1. However, Work-life balance is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at British Airways read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at British Airways?
According to AmbitionBox ratings, British Airways employees rate its salary and benefits as 3.6 out of 5. You can know more about British Airways Salaries at AmbitionBox
How is the work culture at British Airways?
Work culture is rated 4.1 at British Airways by 2 employees. While job security is rated 3.9 and work-life balance is rated 3.1 at British Airways. Read detailed reviews by employees of British Airways on AmbitionBox.