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Filter reviews by British Airways Customer Service Advisor Reviews
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What employees say about British Airways?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
100% employees reported
Flexible timing
86% employees reported
No travel
100% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
6 reviews
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8 reviews found
Customer Service Advisor in Gurgaon / Gurugram
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Friday treats plus other treats which is done by the organisation for the occasional days .
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
Dislikes
There is nothing u can say bad about it ..It's a Person who make his or her opinion..From my point of view I cannot see any negative things.
Customer Service Advisor in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Tbh there is nothing to like about the company it has many issues
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Wish we could get better tools to work and provide resolutions to the passengers.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Advisor in London
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good atmosphere and people respecting each other
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There’s nothing to dislike because I like everything
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Advisor in Gurgaon / Gurugram
Full Time
Executive club Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
British airways is the best company in terms of co-workers, holding relations with managers, as every is approachable and will help you with anything required. Some police's are not too employee friendly but kind of environment and work knowledge they provide , it helps you to forget any other inconvenience you feel. No one runs behind you for anything, no mental pressure, in simple words you enjoy your work....Read More
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
Dislikes
It actually disturbs your work-life balance.
Work Details
It's exciting, when every call is a challenge and
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Advisor in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The air has oxygen in it!
Dislikes
Everything!!
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Boring!
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Advisor in Gurgaon / Gurugram
Loyalty Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A very professional environment to work in!!
- Skill development - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing really
Work Details
Very dynamic. Every day is different from another!!
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Advisor in Gurgaon / Gurugram
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Just the travel benefits
Dislikes
Management and transportation needs renovation big time improvement required in the work environment Cafeteria doesn’t serve healthy food When it comes to incentives they only know one way i.e not to provide any and find reasons to save that .
- Salary - Bad
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Customer Service Advisor in Gurgaon / Gurugram
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Easy approach to all depatments
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
Dislikes
Rotational shifts
- Work-life balance - Poor
Work Details
Good learning
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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Similar Designation Reviews
Customer Support Executive in Meerut
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working culture with no burden
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Not providing work from home
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Support Executive in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Good
- Job security - Good
- Work-life balance - Good
Overall Rating
Customer Service Executive in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Customer Service Executive in New Delhi
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
worst company ever
Dislikes
work pressure and poor office politics
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Care Executive in Noida
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Type of work
Dislikes
There are a list for me. To be honest it's a pathetic company to work with. They have holded 2 months of salary for me plus 3 months of incentives and allowances because I was on my notice period.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Process Associate in Noida
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Company culture - Good
Dislikes
Salary and company policies
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Bamba damba yo ma cho
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Jamba bamba damba pampa lala
Work Details
Work days: Monday to Friday (Flexible Timings)
Customer Care Executive in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture Pay Incentives
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Getting breaks is difficult
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Perks like staff travel benefits
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No self improvement time - lots of platform given however not able to utilise it due to lack of time caused by multiple shifts
- Skill development - Poor
Quality Analyst in Gurgaon / Gurugram
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
There is politics and manipulation’s.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Other British Airways Reviews
Service Advisor in Gurgaon / Gurugram
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The first foremost thing I would like to say, Staff travel benefits with all partner, realise to all Friends and family with 90% off ticket to wherever you fly. Honestly, the word culture, everyone was amazing. They all are friendly nature. They are polite, kind and professional. Call BA is absolutely amazing, but the only thing which I think was not good about the parameters, you need to maintain to get incentive....Read More
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Work pressure was initially not too much but later on it was too much to get incentives you need to maintain AHT,Quality,CSAT-DSAT,Hold,Break leakage, Attendance. this were the parameter you need to maintain to get ₹10,000 as an incentive and it is too much difficult to maintain.
Service Advisor in Gurgaon / Gurugram
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Perks of receiving the discount flights is the only benefit you may receive here
Dislikes
Management is unable to provide the environment in which the employees can feel empowered. Promotions are being done as favoritism thrives here. The promotions done are the people who lack most of the skills required. No work life balance, asks employees to provide services to the customer in a very harsh work environment with micromanagement being done by supervisors. Recommend you to please look for other alternative companies....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Experience Supervisor in Noida
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary gets credited on time. Provides both side cabs or transport allowance for self commute.
Dislikes
Sluggish management Internal politics and groupism Inexperienced higher management Old age thought process and management strategy, despite being an aviation Tools/platform is outdated No work life balance No benefits for male staff in terms of paternity leave (14 days)
- Skill development - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Service Advisor in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Absolutely nothing , they would charge you for the privilege to work if they could. If it was not the fact that slavery is abolished , they would put chains and force you to work 24/7. They do not understand what sickness means , what family means , what personal life means.
Dislikes
I would have to write a whole book and the comparison with East India company would not end. You may be dying but they would say work until you are dead. Business comes first.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Manager in Noida
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The complaint has given me ample amount of opportunities and promotions. I enjoy working with British Airways. Even during CORONA time we were timely paid and no one was sacked which is quiet appreciating.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Advisor in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only few activities like diwali celebration and holi celebration was good but for that also u have to utilise your break to enjoy no extra breaks
- Skill development - Good
Dislikes
The management has created stupid policies, very poor management. Even if u r performing well, if u are not well and took sick leave they wil scold you and u will also not be getting any approve leave in the furture. Rubbish!
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Executive in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Overall Rating
Team Manager in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
NA
- Job security - Good
Dislikes
Unrealistic expectations
- Skill development - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Associate Data Analyst in New Delhi
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Company culture - Excellent
Dislikes
- Skill development - Poor
Overall Rating
Service Advisor in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working environment. Diversity and inclusivity.
- Skill development - Good
- Job security - Good
- Work-life balance - Good
Dislikes
Leave policy is bad. For sick leave you have to take approval 3 days prior with an appointment letter.
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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- HQ - Harmondsworth, Greater London, England
- Aviation
- 201-500 Employees (India)
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British Airways Customer Service Advisor Reviews by Locations
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 British Airways reviews submitted by British Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if British Airways is the right company for you. 100% of empl...oyees reported the working days at British Airways as Rotational Shift. 86% employees reported the work timings at British Airways as Flexible timing. Read more- Home >
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