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British Airways

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3.1

based on 203 Reviews

Video summary

Filter reviews by

British Airways Customer Care Executive Reviews

Updated 3 Oct, 2024

Overall Rating

2.7/5

based on 5 reviews

Rating distribution

2 (40.0%)

0 (0%)

1 (20.0%)

2 (40.0%)

Category Ratings

2.4

Company culture

2.4

Salary

2.4

Skill development

2.4

Work satisfaction

2.3

Job security

2.3

Work-life balance

2.3

Promotions

What employees say about British Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

50% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

1 reviews

2.4

Rated by Men

4 reviews

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5 reviews found

Sort by: Popular

Customer Care Executive in Noida

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Oct 2024

Likes

Type of work

Dislikes

There are a list for me. To be honest it's a pathetic company to work with. They have holded 2 months of salary for me plus 3 months of incentives and allowances because I was on my notice period.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Care Executive in New Delhi

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Sep 2023

Likes

Work culture Pay Incentives

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Getting breaks is difficult

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Gurgaon / Gurugram

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 May 2023

Likes

nothing worst place to work if u dont have any option then only work.

Dislikes

Nothing at all culture is bad if you not mert target you will be put on pip. after completion on first year only 3-5 percent appraisal. if u take any CL you will loose all the bonus. Only sales team make money rest is us less. Manager are worst only good for girls they are favoured more as the upper department controlled by women only. If you are working in US cs and exec team good luck u will be working 1:30 am shifts. you will not get two week off together when new roster comes out so personal life is gone. if you get worst manager which most of them are they will not approve your emergency leaves if you have health humble request dont join they dont care even if you have cancer....Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Feb 2022

Likes

Teammates are Supportive and the management is transparent, company policies are good. Good work environment and culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

The job is quite interesting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Gurgaon / Gurugram

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 11 Dec 2018

Likes

Team mates good

Salary - Good

Dislikes

Everythn

Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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British Airways Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 5 British Airways reviews submitted by British Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if British Airways is the right company for you. 100% of empl...Read more