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Air India Customer Service Executive Reviews

based on 26 reviews
Updated 5 Dec, 2024

Overall Rating

4.1/5
How AmbitionBox ratings work?

Category Ratings

3.7

Skill development

3.7

Company culture

3.6

Work-Life balance

3.6

Work Satisfaction

3.5

Salary & Benefits

3.4

Job Security

3.1

Promotions/Appraisal

Top Mentions in Air India Customer Service Executive Reviews

26 reviews found

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Top Air India Customer Service Executive Interview Questions

Q1. What is baggage allowance, ssr, whcr, round trip ?
View answer (1)
Q2. What is customer service?
View answer (1)
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People also ask about Air India's Customer Service Executives

How is Air India to work for?
Air India is rated 4.1 out of 5, based on 26 reviews by employees on AmbitionBox. Air India is known for Skill development which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Air India read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Air India?
According to AmbitionBox ratings, Air India employees rate its salary and benefits as 3.5 out of 5. You can know more about Air India Salaries at AmbitionBox
How is the work culture at Air India?
Work culture is rated 3.7 at Air India by 26 employees. While job security is rated 3.4 and work-life balance is rated 3.6 at Air India. Read detailed reviews by employees of Air India on AmbitionBox.

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Gender Based Ratings for Air India Customer Service Executive

based on 26 reviews
4.1
Rated by 11 Women

Rated 4.2 for Skill Development and 4.1 for Work-Life Balance

women
4.1
Rated by 15 Men

Rated 3.6 for Company Culture and 3.3 for Work Satisfaction

men

Working Days for Air India Customer Service Executive

based on 26 reviews
Rotational Shift
62%
Monday to Saturday
19%
Monday to Friday
19%

Work Timings for Air India Customer Service Executive

based on 26 reviews
Flexible timing
Strict (9pm - 7.30am)
Strict (2.30pm - 10.30pm)
74%
5%
5%
16% employees reported other strict timings

Shift Timings for Air India Customer Service Executive

based on 26 reviews
Day shift
Night shift
80%
20%

Business Travel for Air India Customer Service Executive

based on 26 reviews
No travel
50%
Within country
22%
Within city
17%
International travel
11%
Air India Customer Service Executive Salary
based on 127 salaries
₹1.6 L/yr - ₹6 L/yr
7% more than the average Customer Service Executive Salary in India
View more details
freemeal
Free meal
2 total responses
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
3 total responses
+1 more benefit
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