Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 26 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 26 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Air India Customer Service Executive Reviews
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26 reviews found
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Popular
Customer Service Executive in
Mumbai
Contractual
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Nov 2023
Likes
Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.
Dislikes
No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Good... We can make a good friends
Dislikes
No comments
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
T2 international airport
Contractual
·
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Sep 2023
Likes
Iam afza thakur iam working in Airindia past one year as a customer executive my experience was very fantastic all staff are very supportive I have learn many things overall airindia is very great company 15 may 2023 I have resigned because I want to become an cabincrew crew and my dream company to work in airindia as a cabincrew last sience last one year iam giving interview in Airindia to become a cabincrew several times i reached 3 or fourth round but not selected still iam trying but I know I will get selected with air india as a cabincrew because iam deserving I believe in hardwork if u do hardwork u will definitely get sucess in oneday...Read More
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Contractual
·
Aviation Engineering Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 07 Oct 2023
Likes
I don't like anything to much work load
Dislikes
You can't balance your personal life
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune airport
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Dec 2022
Likes
I simply love our nation's airline who always there for country...and realy feeling proud for being part of it
Dislikes
There is nothing to dislike..ather then management
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Kochi
Contractual
·
Airline Services Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 22 Sep 2023
Likes
Duty
Customer handling
Flight handling
Dislikes
Salary
Promotion
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Meenambakkam
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 20 May 2022
Likes
Lot of things we learned from on job
Dislikes
Not shifts
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City, International Travel, Travel Within Country.
Customer Service Executive in
Sahar cargo
Full Time
·
Tourism Services Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Jun 2022
Likes
Always help passenger any crisis
Dislikes
Air India management
Work Details
10years Wonderful journey
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Chennai
Airport Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Dec 2020
Likes
Here my work is flight handling good to be in this platform during this covid-19
Dislikes
There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow. There is a bond of 3 years before which you cannot resign. On the job training is not given to new joinees
Work Details
Normal life only but no ingreement when I was start this job period that time i by same salary only currently I getting here
Work days: Rotational Shift
Customer Service Executive in
Chennai
Customer Service Desk Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 11 Apr 2022
Likes
Good wori
Dislikes
Increment
Work Details
Excellent period
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Pune
Inbound Process Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Aug 2020
Likes
Good environment
Dislikes
There is a lot of politics
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
International Travel.
Customer Service Executive in
New Delhi
Customer service agent Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Apr 2018
Likes
In air india and the airport there are so much security i m working there because i feel, i m safe there
Dislikes
Staff are not with salary because there we have to do work without break and in the night shift we have to do work 11hrs without break thats not good
Work Details
It's too hectic..
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Commercial Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 08 Aug 2018
Likes
Really liked the job
Dislikes
Because I am working under 3rd party so
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Air India's Customer Service Executives
How is Air India to work for?
Air India is rated 4.1 out of 5, based on 26 reviews by employees on AmbitionBox.
Air India is known for Skill development which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Air India read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Air India?
According to AmbitionBox ratings, Air India employees rate its salary and benefits as 3.5 out of 5. You can know more about Air India Salaries at AmbitionBox
How is the work culture at Air India?
Work culture is rated 3.7 at Air India by 26 employees. While job security is rated 3.4 and work-life balance is rated 3.6 at Air India. Read detailed reviews by employees of Air India on AmbitionBox.
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Air India Customer Service Executive Reviews by Locations