Air India Customer Service Agent Reviews

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The Benefits are good and the infrastructure is great. And as Air India is a big name, your relatives are gonna be very happy with you working here. that is the only good part here.

Dislikes

There are many. The leaders here dont know the meaning of work-life balance at all. if you dont work on weekends, they clearly warns you abput your appraisal and many of the times, even your job. the culture is very toxic and you are so sure to get mental agony here. There is no learning path as such, you do things which are randomly assigned. there is no proper SOP followed. it is also very normal that you are hired for something else, and you are doing totally different thing & thus compromising with your career....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Excellent Team Work,Knowledgeable,Honesty n Integrity of Top level Executives in our Department /Organisation During Our Era

Dislikes

1)No Pension System in Airindia, 2)Daily Commuting from Residence to Work Place 3)No Recruitment for Last 25 year's ie from 1995 to 2020 in PFD,Airindia 4)Poor Medical Facilities post Privitisation of Airindia. 5)Disparity in PLI Payments

Likes

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Dislikes

Likes

Nothing

Dislikes

Likes

1.Life insurance 2.Travel benefits (Seats are subject to availability, and priority is determined by grade , which has been incorrectly assigned for most of the employees) 3.Internet , mobile reimbursements 4. There is a defined structure for IT related matters such as deployments .

Dislikes

1. CDTO Dr. Sathya ( self proclaimed) reminds me of Admiral Aladeen from the movie Dictator. He researches to destroy Airindia 2.He behaves as if our loyalty is to him personally , not the organisation , constantly saying work for me, do something for me. 3.Kochi D&T head , Deva Kurian - If there were a ranking for incompetence , he'd be firmly at the top. After over 20 years at TCS, he was conveniently transferred here, most likely he couldn’t secure another role. 4. Deva’s problem solving skills are legendary: He once seriously suggested opening elevator doors with our hands if we got stuck. 5.A revolving door of ex-TCS employees continues to flood the organisation, reinforcing same outdated service company mindset that bas no place in a modern airline. 6.Delhi and Kochi teams are constantly at odds with unnecessary back-and-forth politics stalling progress. 7. No real HR presence -Some people claims to be HR but they function more like enforcers for leadership rather than employee advocates. 8.There is glaring issue of grade disparities . The pay and titles are all over the place , with no transparency or fairness. Merit doesn’t matter- connections and politics do....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Its under the TATA brand

Dislikes

Management is biased when it come to work culture and Ethics & policies only to safe guard company interests If you do not abide to the boss's thought process / favoritism then for sure its a inimical for you to exist Palgarism is upskilled here

Likes

Depending on the role you're in, however, it's still sorted from a work life balance pov.

Dislikes

Favoritism is very high & if you don't belong to inner circle you will never be promoted

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Latest Technologies New office Free travel for immediate relatives and self Job security Good people to work with Good leaders

Dislikes

Work was very tough until recently, Lots of late nights and weekends, but things have stabilised

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel.

Likes

They are completely digitally focussed, implementing best & world class softwares application across all functions to cater to all queries of stakeholders in real time with latest data.

Dislikes

They have faith on new generation who are highly qualified & tech pro with little experience BUT don't respect senior staff with vast experience who are average qualified. They have got transferred our working knowledge to new staff & showed us exit door in the name of vol. Retirement.

Likes

Travel Perks with free travel subject to seat availability. Work-life balance (but at the cost of poor Career development). Brand Name

Dislikes

HR support and initiative is equivalent to zero. Career de-growth is guaranteed. Company Culture is toxic at best with politics all around. Male dominated teams and derogatory culture for females even at day to day level. Tata Code of Conduct is for namesake. Does not apply to Air India at all. Inexperienced leadership with no background of handling large teams, doing poor job and playing with people’s career....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

"I had the opportunity to work on various projects and initiatives, gaining valuable experience and insights that have stayed with me. Working with Air India gave me a sense of pride and prestige, being part of a legacy that connects India to the world.”

Dislikes

Wish more opportunities were offered when Mumbai office was shut down. Wish more empathy was shown.

Likes

1. Salary is paid on time. 2. If you know someone in the top level, then you will be recruited without interview or promoted without much issue. 3. If you are from spicejet or ex-Jet Airways you will get job easily.

Dislikes

1.One of the worst work cultures. 2.Demotivating work environment. 3. Only friends of seniors are recruited or promoted. 4. TATA CODE OF CONDUCT is name sake. Big words to say, doesn't work in the organisation.