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3.8

based on 2.1k Reviews

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Zomato Customer Success, Service & Operations Department Reviews

based on 441 reviews
Updated 11 Jan, 2025

Overall Rating

3.8/5
How AmbitionBox ratings work?

Category Ratings

3.7

Company culture

3.7

Salary & Benefits

3.6

Work-Life balance

3.6

Work Satisfaction

3.6

Skill development

3.5

Job Security

3.4

Promotions/Appraisal

Explore Reviews by Department

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3.7
 • 258 Reviews
3.8
 • 153 Reviews
3.5
 • 89 Reviews
3.7
 • 87 Reviews
3.3
 • 70 Reviews
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Top Zomato Interview Questions

Q1. What do you know about Zomato ?
Q2. LFU Cache Design and implement a Least Frequently Used(LFU) Cache, to imple ... read more

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Q3. How u deal to the customer if he get non veg food instead of veg food ?
Q4. Time to Burn Tree You have been given a binary tree of 'N' unique nodes and ... read more
Q5. How to solve the late service provide...
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People also ask about Zomato's Customer Success, Service & Operations Department

Is Zomato's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 441 employee reviews, it's clear that most employees have an average experience working at Zomato's Customer Success, Service & Operations Department. Company culture holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about company culture and career growth on AmbitionBox.
Does Zomato's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Zomato's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.7 out of 5, based on 441 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Zomato's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Zomato's Customer Success, Service & Operations Department, click here.
How is the work culture at Zomato's Customer Success, Service & Operations Department?
Work culture at Zomato's Customer Success, Service & Operations Department is rated 3.7 out of 5 by 441 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Zomato's Customer Success, Service & Operations Department, click here.
How is the job security at Zomato's Customer Success, Service & Operations Department?
Based on 441 reviews on AmbitionBox, Zomato's Customer Success, Service & Operations Department employees rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Zomato's Customer Success, Service & Operations Department, click here.
Is work from home available at Zomato's Customer Success, Service & Operations Department?
According to AmbitionBox, 31% of Zomato's Customer Success, Service & Operations Departmentemployees work from home permanently, 39% work from the office, and 30% follow a hybrid model, based on 68 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Zomato's Customer Success, Service & Operations Department, click here.
How do I get a job at Zomato's Customer Success, Service & Operations Department?
To get a job at Zomato's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Zomato interview questions and practice your responses to prepare thoroughly.

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Work Policy at Zomato Customer Success, Service & Operations Department

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Workplace policy may vary based on Department, Designation and Location.

based on 68 reviews in last 6 months

Work from office

Work from office

39%
Permanent work from home

Permanent work from home

31%
Hybrid

Hybrid

30%

Other hybrid work policies

23%

2 days/week from office

5%

3 days/week from office

2%

Gender Based Ratings at Zomato Customer Success, Service & Operations Department

based on 419 reviews
3.9
Rated by 89 Women

Rated 3.7 for Salary & Benefits and 3.6 for Work-Life Balance

women
3.9
Rated by 330 Men

Rated 3.8 for Company Culture and 3.7 for Salary & Benefits

men

Working Days at Zomato Customer Success, Service & Operations Department

based on 441 reviews
Rotational Shift
34%
Monday to Saturday
33%
Monday to Friday
22%
Other
6%
Alternate Saturday off
5%

Work Timings at Zomato Customer Success, Service & Operations Department

based on 441 reviews
Flexible timing
Strict (9am - 5pm)
Strict (10am - 7pm)
68%
3%
2%
27% employees reported other strict timings

Shift Timings at Zomato Customer Success, Service & Operations Department

based on 441 reviews
Day shift
Night shift
80%
20%

Business Travel at Zomato Customer Success, Service & Operations Department

based on 441 reviews
No travel
48%
Within city
41%
Within country
7%
International travel
4%
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