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FoodPanda

Compare

3.8

based on 250 Reviews

Filter reviews by

FoodPanda Customer Success, Service & Operations Department Reviews

based on 34 reviews

Updated 21 Nov, 2024

Overall Rating

4.4/5

How AmbitionBox ratings work?

Category Ratings

4.4

Work-Life balance

4.4

Work Satisfaction

4.3

Skill development

4.3

Company culture

4.2

Job Security

4.2

Salary & Benefits

3.9

Promotions/Appraisal

Explore Reviews by Department

View All

Customer Success, Service & Operations

4.4

• 34 Reviews

Food, Beverage & Hospitality

2.6

• 11 Reviews

Sales & Business Development

3.8

• 10 Reviews

Finance & Accounting

4.8

• 7 Reviews

BFSI, Investments & Trading

2.3

• 6 Reviews

Data Science & Analytics

3.5

• 6 Reviews

Top Mentions in FoodPanda Customer Success, Service & Operations Department Reviews

34 reviews found

Sort by: Popular

Senior Executive in Noida

Full Time

Sales & Marketing Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 09 Sep 2022

Likes

Good place to start

Dislikes

Nothing anything else

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Assistant Manager in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 12 Apr 2023

Likes

The company was good.

Dislikes

Lots of politics.

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Assistant Manager in Gurgaon / Gurugram

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 08 Aug 2023

Likes

i love doing inventory and store management.

Dislikes

the management system here was very bad.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Operations Executive in Gurgaon / Gurugram

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 29 Jul 2020

Likes

Nice

Dislikes

Nice

Team Lead in Gurgaon / Gurugram

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 22 Sep 2023

Likes

Best company ever

Dislikes

Nothing everything is so great to work

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Operations Executive in Gurgaon / Gurugram

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 28 Nov 2019

Likes

Everything was fine, but now Foodpanda is completely closed.

Dislikes

There was no problem.

Work Details

Always been good

Work timings: Strict Timings

Work related travel: This is a desk job.

Chat Support Executive in Gurgaon / Gurugram

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 23 Sep 2023

Likes

I loved the dynamic environment, diversity, and career growth opportunities at Foodpanda!

You are reading trusted reviews. Keep reading to find out more about FoodPanda.

Customer Support Executive in Dehradun

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 11 Nov 2023

Likes

Environment was good, salary was good

Dislikes

Suddenly , they windup the company from here for which we are mindly prepare.

Discover interview dos and don'ts from real experiences

Data Analyst Intern in New Delhi

Intern

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 11 Nov 2023

Likes

amazing people, steep learning curve, learn a lot about SQL and analyzing real time fast paced data in incredible environment

Dislikes

due to short period of the internship, mostly only work on SQL, limited flexibility for working on other type of projects

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

packing and dispatching in Sec 1 rohini

Full Time

Store & Dispatch Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 10 Dec 2022

Likes

Wekly event flexible time Good siner

Dislikes

Regular late Late night Evening shift

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Cluster Manager at Ola Dash in Pune

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 11 May 2022

Likes

Great Experience with this company, very supportive managment.

Dislikes

Aggressive Decesion

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same te

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 31 Oct 2019

Likes

Thats a great work place gowork

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Response Executive in Gurgaon / Gurugram

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 06 Jun 2022

Likes

Good work environment,canteen food was good ,team leader was supportive even managers.got gifts on festivals ...and they gave 10 percent salary hike on doing extra work on festivals ....

Dislikes

There was lots of politics....career growth was slow,employees were not decent ..they used bad languages.

Work Details

The job was quite interesting.I learnt a lot. Boost self confidence . I was naive at work did not have experience they boost my self confidence , communication skills.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Telecalling Executive in Gurgaon / Gurugram

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 24 Jan 2020

Likes

there are not any company like foodpanda, it's staff and call support are very corporative, but don't know why company becomes closed.

Dislikes

All was special there.

Work Details

I was working as a telecaller there.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

The salary was good.

Chat Support Executive in Gurgaon / Gurugram

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 28 Sep 2019

Likes

Its an organisation from where you will never want to get apart. The management is excellent and the team-mates are very supportive and friendly. Training is good enough so that you won't feel any difficulty after hitting the floor. Foodpanda is best of you are willing to stay for a long run. Carrier growth opportunities are available for all. Regular IJP's are there for your growth. My experience there was excellent and i think everyone corporation should be like that....Read More

Dislikes

There is nothing to dislike about this organisation.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Executive in Gurgaon / Gurugram

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 28 Dec 2019

Work Details

Work days: Rotational Shift (Strict Timings)

Content Associate in Gurgaon / Gurugram

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 15 May 2021

Likes

The atmosphere of Foodpanda was very peaceful & relaxed. Company was focused on work. Rules and regulations was good.

Dislikes

They focus on work rather than work life balance and benefits. Appraisal policy was not good

Work Details

Work was simple and there was no stress on the job

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

Work-Life Balance

posted on 27 Sep 2019

Likes

It was very good experience to working in foodpanda and I have learnt so much and that experience is helping me so much for my growth as well as for my personal life.

Dislikes

As as as foodpanda company is considerd. I do not think there would be any thing which I was dislike. If there was that would only to loosing the company because process rammed down

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Delight Officer

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 Sep 2019

Likes

Staff very supportive

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 18 Apr 2022

Likes

Good company with a sutable environment to work with miss the job after layoff

Dislikes

Employees were not working properly

Work Details

It was a domestic process for 6 months

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 34 FoodPanda reviews submitted by FoodPanda employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FoodPanda is the right company for you. 46% of employees reported the...Read more

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FoodPanda Customer Success, Service & Operations Department Reviews Reviews

Gender Based Ratings at FoodPanda Customer Success, Service & Operations Department

based on 33 reviews

Rated 3.7 for Skill Development and 3.6 for Work-Life Balance

Rated 4.6 for Work-Life Balance and 4.6 for Work Satisfaction

Working Days at FoodPanda Customer Success, Service & Operations Department

based on 34 reviews

Rotational Shift

46%

Monday to Saturday

29%

Monday to Friday

17%

Alternate Saturday off

Other

Work Timings at FoodPanda Customer Success, Service & Operations Department

based on 34 reviews

Flexible timing

Strict (4pm - 1am)

Strict (3pm - 12am)

71%

19% employees reported other strict timings

Shift Timings at FoodPanda Customer Success, Service & Operations Department

based on 34 reviews

Night shift

Day shift

50%

Business Travel at FoodPanda Customer Success, Service & Operations Department

based on 34 reviews

No travel

68%

Within city

32%

FoodPanda Salaries in Customer Success, Service & Operations Department in India

Team Lead Operations 15 salaries	₹3.5 L/yr - ₹4.3 L/yr
Operations Executive 13 salaries	₹1.8 L/yr - ₹3.6 L/yr
Chat Support Executive 11 salaries	₹1.8 L/yr - ₹2.9 L/yr
Assistant Manager 8 salaries	₹3.1 L/yr - ₹6 L/yr
Senior Executive Operations 6 salaries	₹2.8 L/yr - ₹3.8 L/yr