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Swiggy Customer Success, Service & Operations Department Reviews

Updated 7 Mar, 2025
Overall Rating
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3.7/5
based on 788 reviews

Rating distribution

Category Ratings

3.6

Salary

3.4

Company culture

3.4

Work-life balance

3.4

Skill development

3.3

Work satisfaction

3.1

Promotions

3.0

Job security

What employees say about Swiggy?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

47% employees reported

Rotational Shift

Rotational Shift

50% employees reported

Flexible timing

Flexible timing

68% employees reported

No travel

No travel

46% employees reported

Gender based rating

3.5
female

Rated by Women

118 reviews

3.7
male

Rated by Men

649 reviews

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3.7
 • 788 Reviews
3.8
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Top Mentions in Swiggy Customer Success, Service & Operations Department Reviews
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788 reviews found

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What people are saying about Swiggy

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a software engineer level 1
15h (edited)
Swiggy Referrral
Can someone refer me at Swiggy for Data Scientist - 1 Position (ID: 18221) ?
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Top Swiggy Interview Questions

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Q3. Ques.1 How many delivery boy have called customers more than 5 times?
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Read Swiggy Reviews based on designations

3.6
 Fleet Manager

 (158)

3.1
 Delivery Boy

 (103)

3.7
 Sales Manager

 (96)

3.6
 Store Manager

 (85)

4.2
 Assistant Store Manager

 (77)

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People also ask about Swiggy's Customer Success, Service & Operations Department

Is Swiggy's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 788 employee reviews, it's clear that most employees have an average experience working at Swiggy's Customer Success, Service & Operations Department. Salary holds the highest rating at 3.6, while job security is rated the lowest amongst all factors at 3.0. Read reviews about salary and job security on AmbitionBox.
Does Swiggy's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Swiggy's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.6 out of 5, based on 788 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Swiggy's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Swiggy's Customer Success, Service & Operations Department, click here .
How is the work culture at Swiggy's Customer Success, Service & Operations Department?
Work culture at Swiggy's Customer Success, Service & Operations Department is rated 3.4 out of 5 by 788 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Swiggy's Customer Success, Service & Operations Department, click here .
How is the job security at Swiggy's Customer Success, Service & Operations Department?
Based on 788 reviews on AmbitionBox, Swiggy's Customer Success, Service & Operations Department employees rate job security at 3.0 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Swiggy's Customer Success, Service & Operations Department. To read reviews about job security at Swiggy's Customer Success, Service & Operations Department, click here .
Is work from home available at Swiggy's Customer Success, Service & Operations Department?
According to AmbitionBox, 18% of Swiggy's Customer Success, Service & Operations Department employees work from home permanently, 47% work from the office, and 35% follow a hybrid model, based on 108 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.
How do I get a job at Swiggy's Customer Success, Service & Operations Department?
To get a job at Swiggy's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Swiggy interview questions and practice your responses to prepare thoroughly.

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Fleet Manager
198 salaries
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₹2.5 L/yr - ₹6 L/yr

Store Manager
66 salaries
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₹3 L/yr - ₹6 L/yr

Team Lead
62 salaries
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₹2.2 L/yr - ₹10 L/yr

Assistant Store Manager
60 salaries
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₹2 L/yr - ₹4 L/yr

Operations Manager
58 salaries
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₹6.1 L/yr - ₹21 L/yr

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