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FoodPanda

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based on 250 Reviews

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FoodPanda Customer Success, Service & Operations Department Reviews

Updated 21 Nov, 2024

Overall Rating

4.4/5

based on 34 reviews

Rating distribution

5

23 (67.6%)

4

7 (20.6%)

3

2 (5.9%)

2

1 (2.9%)

1

1 (2.9%)

Category Ratings

4.4

Work-life balance

4.4

Work satisfaction

4.3

Company culture

4.3

Skill development

4.2

Job security

4.2

Salary

3.9

Promotions

What employees say about FoodPanda?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

46% employees reported

Flexible timing

71% employees reported

No travel

68% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

8 reviews

4.5

Rated by Men

25 reviews

FoodPanda is rated 4.4 out of 5 stars on AmbitionBox, based on 34 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with t ... Read more

FoodPanda is rated 4.4 out of 5 stars on AmbitionBox, based on 34 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

4.4

• 34 Reviews

Food, Beverage & Hospitality

2.6

• 11 Reviews

Sales & Business Development

3.8

• 10 Reviews

Finance & Accounting

4.8

• 7 Reviews

BFSI, Investments & Trading

2.3

• 6 Reviews

Data Science & Analytics

3.5

• 6 Reviews

Top Mentions in FoodPanda Customer Success, Service & Operations Department Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

34 reviews found

Sort by: Popular

Back Office Operation Executive in Gurgaon / Gurugram

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jul 2019

Likes

The management of company was very helpful.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I spent 6 months over there but got nothing like that.

Work Details

Worked as content associate and update given data on online portal

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Operations Executive

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2018

Likes

Everything was fantestic in Food panda. People can choose this company to make there future. Thanks.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is lots of politic like other private company. I never got that, which I really deserved.

Work Details

I really had a great time in foodpanda. My teammates was great and we did lots of fun while working together.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Rider care executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2021

Likes

Working environment, co-operation with seniors

Salary - Excellent
Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job is not secure as the company is bought by ola

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Back Office Executive

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Sep 2019

Likes

Work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Quality analyst

Work days: Monday to Saturday (Flexible Timings)

Chat executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Nov 2019

Likes

It was awesome experience at foodpanda

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It was great experience..hope we could continue for more time

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Operations Manager

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Oct 2019

Likes

the open-door policy

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

I was manging customer support for the foodpanda

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Operations Executive in Gurgaon / Gurugram

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 22 Aug 2018

Likes

Excellent support of seniors and most important thing is if you are doing your complete work on time and show your regularity with your boss then sure you will be getting appraisals and promotions. On regular basis IJP are being conducted.

Job security - Excellent
Promotions - Good

Dislikes

There is zero work life balance just because of strict shifts.

Work-life balance - Poor

Work Details

Mine work over foodpanda is really relaxing I have to deal with their high amount order.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about FoodPanda.

Gurugram in Gurgaon / Gurugram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Nov 2024

Likes

The bestest organization I have ever worked...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not a single thing

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Operations Executive in Gurgaon / Gurugram

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 13 Apr 2019

Likes

Environment was good, teammates and TL was awesome.. company and hr team was very good.. but unfortunately company is in loss...so they as their employees to resign and provided 2 months salary as a compassionate ..

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

There was nothing to dislike as such.. Everything was good..

Job security - Poor

Work Details

Wonderful working with Foodpanda.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Back end Executive in Gurgaon / Gurugram

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Aug 2018

Likes

The work environment is great. The managers are very supportive.

Company culture - Good
Work-life balance - Good

Dislikes

Career growth is very slow.

Job security - Poor

Work Details

My work includes dealing with vendors and customers and resolve their queries within TAT.

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Specialist Customer Service Representative in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 01 Aug 2018

Likes

Amazing atmosphere.

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Cost cutting

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Operations Manager in Gurgaon / Gurugram

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 May 2019

Likes

the super amazing set of people and their new ideas of looking at things.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

NA

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Operations Executive in Gurgaon / Gurugram

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 09 Jan 2019

Likes

Salary - Good
Company culture - Good

Dislikes

Skill development - Poor
Job security - Bad

Overall Rating

HUB Operations Manager in Bangalore / Bengaluru

Full Time

·

Operations Department

5.0

posted on 21 Apr 2024

Overall Rating

Top trending discussions

View All

a technical lead

Help to Understand

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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More about working at FoodPanda

HQ - Berlin,Berlin, Germany
Internet
501-1k Employees (India)
Food Processing
Software Product

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 34 FoodPanda reviews submitted by FoodPanda employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FoodPanda is the right company for you. 46% of employees reported the... working days at FoodPanda as Rotational Shift. 71% employees reported the work timings at FoodPanda as Flexible timing. Read more

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FoodPanda Customer Success, Service & Operations Department Reviews Reviews

FoodPanda Salaries in Customer Success, Service & Operations Department in India

Team Lead Operations 15 salaries	₹3.5 L/yr - ₹4.4 L/yr
Operations Executive 12 salaries	₹1.8 L/yr - ₹3.6 L/yr
Chat Support Executive 11 salaries	₹1.8 L/yr - ₹2.9 L/yr
Senior Executive Operations 6 salaries	₹2.8 L/yr - ₹3.8 L/yr
Senior Associate 5 salaries	₹3.4 L/yr - ₹4.8 L/yr

Explore more salaries

Employee Benefits at FoodPanda Customer Success, Service & Operations Department

Free meal

1 total response

Health insurance

8 total responses

Office gym

2 total responses

Cafeteria

7 total responses

+1 more benefit

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