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Air India

3.7

based on 1.3k Reviews

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Air India Customer Service Executive Reviews

Updated 11 Mar, 2025

Category Ratings

3.8

Skill Development

3.7

Company Culture

3.7

Work-Life Balance

3.7

Work Satisfaction

3.6

Job Security

3.6

Salary

3.2

Promotions

What employees say about Air India?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

70% employees reported

Flexible timing

64% employees reported

No travel

66% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

23 reviews

4.2

Rated by Men

24 reviews

Air India is rated 3.7 out of 5 stars on AmbitionBox, based on 48 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with th... Read more

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Top Mentions in Air India Customer Service Executive Reviews

Salary (13)

Senior Management (7)

48 reviews found

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Top Air India Customer Service Executive Interview Questions

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Q1. What is baggage allowance, ssr, whcr, round trip ?

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Q2. What is customer service?

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Q3. What is GDS software?

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Customer Service Executive in New Delhi

Full Time

Customer Success Department

5.0

posted on 07 Apr 2024

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Read Air India Customer Service Executive Reviews based on locations

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Customer Service Executive in Kolkata

Full Time

Airline Services Department

5.0

posted on 17 Mar 2023

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in T2 international airport

Contractual

Airline Services Department

5.0

posted on 10 Sep 2023

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Contractual

Flight & Airport Operations Department

5.0

posted on 21 Nov 2023

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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Aviation

10k-50k Employees (India)

People also ask about Air India's Customer Service Executives

Is Air India a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 48 employee reviews, it's clear that most customer service executives have a positive experience working at Air India. Skill development holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.2.

Does Air India pay their Customer Service Executives well?

According to AmbitionBox reviews, Air India customer service executives rate their salary and benefits at 3.6 out of 5, based on 48 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Air India's customer service executives salaries here and to read reviews specifically about salary and benefits at Air India for customer service executives, click here .

How is the work culture at Air India for Customer Service Executives?

Work culture at Air India for customer service executives is rated 3.7 out of 5 by 48 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Air India for customer service executives, click here .

How is the job security at Air India for Customer Service Executives?

Based on 48 reviews on AmbitionBox, Air India's customer service executives rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Air India.

Air India Customer Service Executive Reviews by Locations

Air India Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 48 Air India reviews submitted by Air India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India is the right company for you. 70% of employees reported the working days at Air ...