UnitedHealth Customer Service Representative Reviews
based on 2 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 27 Sep, 2019
Overall Rating
3.5/5
How AmbitionBox ratings work?
Category Ratings
4.0
Company culture
4.0
Work-Life balance
4.0
Skill development
3.5
Job Security
3.5
Promotions/Appraisal
3.5
Work Satisfaction
3.0
Salary & Benefits
UnitedHealth is rated
3.5 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
UnitedHealth is rated
3.5 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
Sort by:
Popular
Customer Service Representative
Operations Support Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 15 Feb 2019
Likes
The reason why I am still working in UHG is because of my Team Leader and my teammates.
Dislikes
Our Boss in E&I account doesn't care about their employees. There are a lot of payroll disputes, still not resolved. They kept sending emails to us about the engagement activity and when the day comes, They will inform you that the run out of budget and that activity is cancelled.
Work Details
The management is very toxic. They don't know how to take care their tenured agents. High attrition and absences everyday.
Work days: Monday to Friday
(Flexible Timings)
Customer Service Representative in
Bangalore / Bengaluru
SBO Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Sep 2019
Likes
Ethical work environment.
Dislikes
Cool place to work for freshers.
Work Details
Handle Medical insurance claims and more.
Work days: Monday to Friday
(Strict Timings)
Employee Benefits
NA
Similar companies for Customer Service Representative
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Deputy Manager in
Hyderabad / Secunderabad
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Dec 2024
Likes
Work life balance less work pressure
Dislikes
Promotion hike is as less per merit
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Deputy Manager in
Noida
Full Time
·
Finance Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 19 Feb 2024
Likes
Work life balance
Dislikes
No/very less growth opportunities.. management politics is there which creates political environment on floor
Work Details
Work policy:
2 days/week from office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Team Lead in
Noida
Full Time
·
Health Informatics Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2024
Likes
work life balance
Dislikes
Some mangers got hired from non tech background which are killing culture.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Process Associate in
Bangalore / Bengaluru
Full Time
·
Appeals Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 18 Aug 2023
Likes
Comfortable at workplace
Dislikes
I did not find growth with my position
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Deputy Manager in
Gurgaon / Gurugram
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 10 Nov 2023
Likes
Don’t want mention
Dislikes
Don’t want to mention
Deputy Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 16 May 2023
Likes
Work culture, learnings and challenges
Dislikes
Delayed growth, minimal yearly hike, job security
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Associate in
Hyderabad / Secunderabad
Full Time
·
Life Insurance Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 14 Jun 2023
Likes
Good company for freshers
Dislikes
Unsatisfion
Work Details
Work days: Monday to Friday
(Strict Timings)
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 01 Sep 2023
Likes
Job security
Dislikes
No growth as per designation
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Deputy Manager in
Hyderabad / Secunderabad
Full Time
·
Banking Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 29 Jun 2024
Likes
Best pay
Dislikes
Lot of politics and bossism
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Deputy Manager in
Hyderabad / Secunderabad
Full Time
·
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Mar 2023
Likes
Work culture
Dislikes
Favoritism regional politics
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Other UnitedHealth Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Research Analyst in
New Delhi
Full Time
·
Health Informatics Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 11 Aug 2024
Likes
It's a one of the biggest company in the world with fortune 500 ranking as 5 th position.
Dislikes
UHG is a very good organization. However, it's noida branch is full of politics and micromanagement. Few Leaders are worst and play dirty politics and revengeful. They are very biased and promote only their favorite candidates. It's very painful to see toxic work culture in such a big and renowned company in the world with policies,ethics and compliance are in place only for papers. They retaliate if you give poor vitals to managers. Although, company encourages to report if anyone faces bad things around them but there is no protection for employees if anyone retaliates and you are reporting in good faith. Some of the employees are very scared about job security or their appraisal if they raise their voice. Servant Leadership is only in the name sake in my process. Very frustrating. No job satisfaction due to stagnant in growth. There is no benchmark in giving grade to the employees. Managers are not empathetic and understanding. This is especially going on in Noida branch of India....Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Data Scientist in
Noida
Full Time
·
Data Science & Machine Learning Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 19 Nov 2024
Likes
Work life balance
Dislikes
A lot of political issues
No promotion
No skill development
Working on old technology
No good director support
No growth opportunities
Cannot able to make good transition into your required skills.
Hired for data science skills but gave the work data Analytics because project development are done in USA employees
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Claim Analyst in
Noida
Full Time
·
Health Informatics Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 Feb 2024
Likes
This is only for Noida Optum, if you are working in AR process, you will be die soon, Because no fun do Friday, company have Gym but you can’t use it due work pressure, On Diwali and Holi you will get 100 Ruppess Sweet, If you are think you will get appraisal in Ar so forgot my friend you never get appraisal, Your job not secure in AR at Noida Optum
Dislikes
If want you life hell join Noida AR, Manger always demotivates you and
The manager will harass you until you left company. there is no food for night shift.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Business System Consultant in
Bangalore / Bengaluru
Full Time
·
Product Management - Technology Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 19 Jun 2024
Likes
The company provides excellent learning opportunities, have lots of courses and scope of learning. You will get to work with multiple teams and get more insights.
Dislikes
The salary increments are not very great and sometimes even biased too.
Work Details
Work policy:
10 days in a month
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Software Engineer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 12 Sep 2024
Likes
Work life balance
Always up to date with new technologies
Dislikes
1. Very less appraisals
2. Few managers are getting into development from operations and they expect same culture from developers.
3. You won't get your RRP 100%
4. India means windows USA means Mac
Software Engineer in
Gurgaon / Gurugram
Full Time
·
Software Development Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 04 Jul 2024
Likes
Well, mostly it's the work culture that attract folks towards UHG else company has gone downhill wrt new folks that have been hired
Dislikes
Not really a good place to begin working at, highly demotivating and downskilling environment here.
Lead Software Engineer in
Noida
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Environment is very good and salary as well
Dislikes
Management is nowadays checking more on bandwidth and all
Work Details
Work policy:
10 days in month
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Program Manager in
Bangalore / Bengaluru
Full Time
·
Technology / IT Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 May 2024
Likes
Culture, colleagues, work, training and work life balance.
Dislikes
Ambiguous in nature but it teaches one to navigate through ambiguity.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Data Scientist in
Gurgaon / Gurugram
Full Time
·
Data Science & Machine Learning Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Good People , lot of things to learn
Dislikes
Policies regarding the appraisal, recent mass layoff
Work Details
Work policy:
10days / month from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Associate Data Scientist in
Noida
Full Time
·
Data Science & Machine Learning Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 15 Jul 2024
Likes
Very good work life balance
Dislikes
Very poor salary hikes and promotion. Not good for long term
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about UnitedHealth's Customer Service Representatives
How is UnitedHealth to work for?
UnitedHealth is rated 3.5 out of 5, based on 2 reviews by employees on AmbitionBox.
UnitedHealth is known for Company culture which is rated at the top and given a rating of 4.0. However, Salary & Benefits is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at UnitedHealth read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at UnitedHealth?
According to AmbitionBox ratings, UnitedHealth employees rate its salary and benefits as 3.0 out of 5. You can know more about UnitedHealth Salaries at AmbitionBox
How is the work culture at UnitedHealth?
Work culture is rated 4.0 at UnitedHealth by 2 employees. While job security is rated 3.5 and work-life balance is rated 4.0 at UnitedHealth. Read detailed reviews by employees of UnitedHealth on AmbitionBox.