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Premium Employer

i

TTEC India

Compare

based on 1.2k Reviews

Filter reviews by

TTEC India Customer Service Representative Reviews

based on 53 reviews

Updated 3 Dec, 2023

Overall Rating

4.1/5

How AmbitionBox ratings work?

Category Ratings

4.3

Company culture

3.7

Work-Life balance

3.7

Skill development

3.6

Job Security

3.3

Work Satisfaction

3.1

Salary & Benefits

2.8

Promotions/Appraisal

Top Mentions in TTEC India Customer Service Representative Reviews

53 reviews found

Sort by: Popular

Customer Service Representative in Ahmedabad

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 04 Jul 2023

Likes

Rest all okay

Dislikes

Salary doesn't get credited early when the data is already collected every month of 25th Every one depends on salary atleast it should be done before 5th date of the month. For me 5th date of each month is deadline day for all payments. This is very dissatisfing service when we do work ontime and such delay is not acceptable. Specially, for this month it's already 4th and not yet credited.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Customer Service Representative in Ahmedabad

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 17 Jun 2023

Likes

Best working environment. Helped me to improve my skills and knowledge.

Dislikes

There was nothing at all to dislike anything about the company as all the leaders and managers of the company supports you to grow and learn and even help you out when and where ever in need, how much they can.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 23 Jul 2023

Likes

NA

Dislikes

Company politics, Bad management, low perks, stressing environment

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 15 Oct 2023

Likes

The work culture was good. I learned many new things as i was a fresher and this was my first company. We can easily reach out to the Sups & Above if needed. Everyone was cooperative.

Dislikes

The salary and increment is the part which i dislike about this company, it can be improved.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave a review. We love that you are having a wonderful working experience with us. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 03 Jun 2023

Likes

Work Culture

Dislikes

Promotion criterias, salary structure changes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 20 Feb 2023

Likes

Perfect work life balance Healthy working environment

Dislikes

It's a good place to work.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to give us your feedback. We understand your situation and want to assure you that we are constantly looking for the best ways to train our associates, especially new hires, so that they feel successful in their roles. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Customer Service Representative in Ahmedabad

Full Time

·

eCommerce Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

4.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 06 Feb 2023

Likes

TEAM WORK

Dislikes

Everything, Salary was less, no job security

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

You are reading trusted reviews. Keep reading to find out more about TTEC India.

Customer Service Representative in Ahmedabad

Full Time

·

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 13 May 2022

Likes

They are great in terms of providing trainings, supportive colleagues.

Dislikes

Less salary and growth opportunities

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

We appreciate your feedback, and we are committed to using comments like yours to improve our employee experience. Thank you.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Ahmedabad

Full Time

·

Payroll & Transactions Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 09 Jul 2023

Likes

Only working environment is good and that is because all colleagues are thinking te same about the company. Mostly finding better opportunities and not willing to stay longer.

Dislikes

There is no Job security and promotion is shown and told only but not implemented. Moreover there is 0 work life balance and very frequent changing of policies which makes it very difficult to meet clients target.

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Representative in Ahmedabad

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

2.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 04 Apr 2023

Likes

I would suggest this company to someone who is starting their career and love to work as a customer support.

Dislikes

Suggest not to stick with this company of you want growth in your career.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 12 Aug 2023

Likes

Your trainer will little support in beginning

Dislikes

Workout is hell lot

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 15 Jul 2023

Likes

rotation sift nd w/f, work satisfaction,ttec culture amazing.

Dislikes

NA

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Customer Service Representative in Ahmedabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Mar 2023

Likes

work culture

Dislikes

nothing at all

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

We are thrilled to get a recommendation from you! Thank you for taking the time to share your amazing experience with us.

Customer Service Representative (working remotely)

Full Time

·

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 13 Nov 2023

Likes

Everything . Highly supportive Management with best culture.

Dislikes

Salary is low and Appraisal is also very low.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 07 Sep 2023

Likes

Flexibility, job security.

Dislikes

Favouritism but I will say this is with all the companies

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave a review. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 07 Jun 2023

Likes

Good friendly working environment

Dislikes

Appraisal should be handful not like 2k

Customer Service Representative (working remotely)

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 03 Sep 2022

Likes

Company culture is good

Dislikes

What I felt bad about ttec is some people who are in the management level. At some point of time I was even humiliated by my acting super visor. If they want to remove you from the job then they will humiliate you, frustrate you and they will even make jokes at you. I have survived though until now.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

We appreciate your feedback. Let us know more about your experience to help us provide our employees with the best experience. Please visit www.ttecwehearyou.com.

Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 30 Dec 2022

Likes

They provide work from home and never force their employees to join office.

Dislikes

Salary is less, pathetic appraisals, no scope for skill development limited internal postings

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave us a review. We understand your point of view and want to assure you that we are constantly looking for solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Customer Service Representative in Remote (working remotely)

Contractual

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 03 Dec 2023

Likes

Positive opportunity

Dislikes

Job offer was rescinded due to incorrect background results. Company was informed of mistake but did not follow up/correct.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative (working remotely)

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 08 Feb 2023

Likes

Payroll never late

Dislikes

Low basic salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Top trending discussions

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Enventure Enginering

I’m 27, I’m looking for Career transition

Hello ,I hold bachelor degree in mechanical engineering 2019. With 4.5 yoe in Total 1)Associate product compliance engineer - 1.5 years 2)Currently working as Project engineer (compliance). 3 years I see no growth in my current company and current role.so I’m looking for career shift,high growth and good package. Skills 1) Environmental compliance(REACH,ROHS,..) 2)Basic networking OS,Linux basic, Aws cloud 3) SAP MM (in progress) 4) Project Management (self preparation from PMBOk) I’m confused between sap mm consultant and project management I’m getting difficult to choose,Which would be great choice according to my background and high pay, stable job Can anybody recommend which domain /role is good for career transition! I’m looking for career shift Help will be appreciated. Current role Project engineer handling projects related to environmental compliance. FYI

Got a question about TTEC India?

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People also ask about TTEC India's Customer Service Representatives

Is TTEC India a good place to work for Customer Service Representatives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 53 employee reviews, it's clear that most customer service representatives have a positive experience working at TTEC India. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about company culture and career growth on AmbitionBox.

Does TTEC India pay their Customer Service Representatives well?

According to AmbitionBox reviews, TTEC India customer service representatives rate their salary and benefits at 3.1 out of 5, based on 53 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about TTEC India's customer service representatives salaries here and to read reviews specifically about salary and benefits at TTEC India for customer service representatives, click here.

How is the work culture at TTEC India for Customer Service Representatives?

Work culture at TTEC India for customer service representatives is rated 4.3 out of 5 by 53 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at TTEC India. To read reviews specifically about work culture at TTEC India for customer service representatives, click here.

How is the job security at TTEC India for Customer Service Representatives?

Based on 53 reviews on AmbitionBox, TTEC India's customer service representatives rate job security at 3.6 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at TTEC India for customer service representatives, click here.

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TTEC India Customer Service Representative Reviews by Locations

TTEC India Customer Service Representative Ahmedabad Reviews

TTEC India Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 53 TTEC India reviews submitted by TTEC India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if TTEC India is the right company for you. 84% of employees reported ...Read more

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TTEC India Customer Service Representative Reviews

Join TTEC India Spark your potential

Gender Based Ratings for TTEC India Customer Service Representative

based on 48 reviews

Rated 4.4 for Company Culture and 4.1 for Work-Life Balance

Rated 4.2 for Company Culture and 3.5 for Work-Life Balance

Working Days for TTEC India Customer Service Representative

based on 53 reviews

Rotational Shift

84%

Monday to Friday

14%

Other

2%

Work Timings for TTEC India Customer Service Representative

based on 53 reviews

Flexible timing

Strict (9pm - 6am)

Strict (11am - 8pm)

63%

7%

7%

23% employees reported other strict timings

Shift Timings for TTEC India Customer Service Representative

based on 53 reviews

Day shift

Night shift

64%

36%

Business Travel for TTEC India Customer Service Representative

based on 53 reviews

No travel

69%

Within city

20%

Within country

7%

International travel

4%

TTEC India Customer Service Representative Salary

based on 181 salaries

₹1.1 L/yr - ₹5 L/yr

At par with the average Customer Service Representative Salary in India

View more details

Employee Benefits for TTEC India Customer Service Representative

Office cab/shuttle

3 total responses

Free meal

1 total response

Health insurance

4 total responses

Job/Soft skill training

5 total responses

+2 more benefits

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