Tech Mahindra Senior Customer Support Associate Reviews
based on 62 reviews
Updated 1 Nov, 2024
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
3.7
Job Security
3.6
Skill development
3.5
Work-Life balance
3.4
Company culture
3.3
Promotions/Appraisal
3.2
Work Satisfaction
3.1
Salary & Benefits
Tech Mahindra is rated
3.6 out of 5 stars on
AmbitionBox, based on 62 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Tech Mahindra is rated
3.6 out of 5 stars on
AmbitionBox, based on 62 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Tech Mahindra Senior Customer Support Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
62 reviews found
Sort by:
Popular
Senior Customer Support Associate in
Hinjewadi phase 3
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Mar 2023
Likes
I love to work with Tech Mahindra 🙂 iam satisfied with my work .
Senior Customer Support Associate in
WFH (working remotely)
Customer Support Service Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 25 Dec 2021
Likes
Good work and team support management
Dislikes
Salary not growth
Work Details
Job role is good
Work timings: Flexible Timings
Senior Customer Support Associate in
Pune
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Oct 2020
Likes
No comments
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Support Associate in
Pune
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 27 Apr 2022
Likes
Leaves are 30
Dislikes
Management is not great and work is too stressful you will be given training on customer service and have to do sales maintain nps quality need to take lots of calls atleast 50-60per day
Work Details
Below average
Work days: Rotational Shift
(Flexible Timings)
You are reading trusted reviews. Keep reading to find out more about
Tech Mahindra.
THE TRAINER IS GOOD AND OPEN FOR LEARNING AND ACTIVITY AND SUPPORTS TRAINEE AND TEAM LEADER GIVE FULL SUPPORT IN ANY PROBLEM IN ANY CASE AND ALSO MANAGES THE CASES PROVIDE SO MUCH GOOD QUALITY TIME FOR FUN AND PARTY AND PROVIDE PROPER MANAGEMENT AND ENVIRONMENT TO EMPLOYEES FOR WORK AND PROCEDURES ARE EASY TO USE FOR ANYTHING
Dislikes
SALARY GROWTH AND APPRAISAL IS VERY LESS AS PER PERSON EFFICIENCY AND QUALITY
Work Details
GENERALLY MY WORK IS IN BPO VODAFONE PROCESS BACKEND WHERE I MANAGES THE COMPLAINTS OF CUSTOMER AND RESOLVE AT MY OWN, AS I HAVE FULL AUTHORITY AND POWER TO DO ANYTHING WITH FULL RIGHTS AND I TAKE ACTION ON THOSE EMPLOYEE WHO DO MISTAKE IN THEIR WORK
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Jul 2019
Likes
Nothing
Dislikes
No career growth and High politics rather than work.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Pune
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 14 Aug 2018
Likes
Not good company
Dislikes
Transporr, management of the company
Work Details
Not good work culture.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Not good
Senior Customer Support Associate in
Noida
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 Jul 2018
Likes
Management was good and learnt a lot there..
Dislikes
Only one reason of left this company just bcz of low salary
Work Details
I worked there one year as an CSA then I got promoted and six months I worked there as an SME
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Support Associate in
Noida
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Jun 2018
Likes
Team mates r good n gud environment.
Job security is there n trainings are normal. Very less growth n no appraisal after 4 years.
Innovation are good.
Work life is better than other
Dislikes
Salary
Work Details
Good
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Support Associate in
Pune
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 29 Aug 2018
Dislikes
It was very incredibly experience and really inspiring management.
Work Details
Work timings: Flexible Timings
Senior Customer Support Associate in
Chandigarh
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 15 Mar 2018
Likes
NA
Dislikes
Low salary.
Senior Customer Support Associate in
Hyderabad / Secunderabad
Corporate Training Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 18 Aug 2018
Likes
Nothing
Dislikes
Management is very poor. HR is not cooperative...
Work Details
Work days: Monday to Saturday
(Strict Timings)
Senior Customer Support Associate in
Hyderabad / Secunderabad
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 04 Sep 2017
Likes
YES I WAS
Dislikes
salary is less
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Support Associate in
Ahmedabad
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 06 Jan 2018
Likes
Teammates work environment
Dislikes
Salary poor hr management
Work Details
Tech mahindra ahmedabad was worst experience to work.....managers treats us like slaves....
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Support Associate in
Hyderabad / Secunderabad
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 27 Jul 2018
Likes
There are many growth opputunities.
Dislikes
There are many growth oppurtunities but becasue of some managers this is getting waste.
Work Details
Common
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Chandigarh
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 May 2019
Likes
Learned to help customer and solve their issue by sitting at one place
Dislikes
Nothing
Work Details
Great experience with the organisation
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Tech Mahindra's Senior Customer Support Associates
Is Tech Mahindra a good place to work for Senior Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 62 employee reviews, it's clear that most senior customer support associates have an average experience working at Tech Mahindra. Job Security holds the highest rating at 3.7, while salary & benefits is rated the lowest amongst all factors at 3.1. Read reviews about job security and salary & benefits on AmbitionBox.
Does Tech Mahindra pay their Senior Customer Support Associates well?
According to AmbitionBox reviews, Tech Mahindra senior customer support associates rate their salary and benefits at 3.1 out of 5, based on 62 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Tech Mahindra's senior customer support associates salaries here and to read reviews specifically about salary and benefits at Tech Mahindra for senior customer support associates, click here.
How is the work culture at Tech Mahindra for Senior Customer Support Associates?
Work culture at Tech Mahindra for senior customer support associates is rated 3.4 out of 5 by 62 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Tech Mahindra for senior customer support associates, click here.
How is the job security at Tech Mahindra for Senior Customer Support Associates?
Based on 62 reviews on AmbitionBox, Tech Mahindra's senior customer support associates rate job security at 3.7 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Tech Mahindra for senior customer support associates, click here.
Tell us how to improve this page.
Tech Mahindra Senior Customer Support Associate Reviews by Locations